ENTERPRISE USSD SERVICE

What is Unstructured Supplementary Service Data (USSD) Service?

The USSD Service is a real-time interaction service that allows businesses to engage with their customers, employees, or partners for communication purposes by displaying text on their end user's handset. This includes account information, customer support, marketing campaigns, and even financial transactions like Balance inquiries, money transfers, etc.

Charging Mode

One session is equivalent to 180 seconds.
Businesses will be charged based on the sessions accomplished by their End-users on the USSD menu
The full charging session is applied upon successful dialing and access to the USSD menu.

Service Delivery Mode

Corporates with the USSD applications: can independently configure their USSD menus and transmit USSD traffic seamlessly via integration with the Safaricom USSD platform.
Corporates without the USSD application: Safaricom will provide assistance in configuring the USSD menu and establishing a connection to the USSD service, according to the business's specifications provided to the Safaricom technical support team.

USSD Benefits to Businesses

24/7 service availability:

24/7 service availability: USSD services can be accessed anytime, anywhere, ensuring that users have access to important information and services around the clock.

Offline functionality:

Unlike internet-based services, USSD operates without the need for data connectivity, making it functional even in areas with low or no internet connectivity

User-friendly and Easy to use on any Device:

With simple, menu-driven interfaces, USSD services are user-friendly and easy to navigate on any mobile device.

Real-time information and response:

operates on real-time session-based communication, users receive fast, accurate information and responses as long as they interact on the USSD menu actively.

KYC Documentation and Requirements

No	Document Type	Enterprise Customer Categories
No	Document Type	Private business / Government commercial entities	Non-commercial Government entities	NGOs	Embassies	International Organization
01	Trade name registration certificate / Commercial registration certificate
02	Establishment Legislation (If Applicable)
03	Renewed business license
04	TIN certiﬁcate
05	Official service request letter
06	Operation permit
07	Registration Certificate
08	For existing Short Code only: Prove of ownership is necessary and a letter from ECA/ other telecom service provider/ relevant authority is required