SAFARICOM ETHIOPIA SMS TRIVIA CAMPAIGN TERMS AND CONDITIONS
Welcome to Safaricom.
These terms and conditions govern and provide information on
Safaricom’s SMS Trivia Campaign (the “Campaign”) and
constitute an agreement between You (Customer) and Safaricom.
By participating in the Campaign, you acknowledge that you
have read, understood, and accepted the terms and conditions
set out herein.
- Definition
- “MSISDN” means the mobile number assigned to you
by Safaricom and registered in your name.
- “Out of Bundle Rates” means rates charged for
using Safaricom services when You do not have an active
SMS bundle/package.
- “SMS Trivia” means a service that allows
Customers to subscribe to and stand a chance to win a
variety of prizes by answering trivia questions
correctly.
- “Safaricom” means Safaricom Ethiopia
Telecommunications PLC.
- Eligibility
-
The Campaign is available to all Safaricom Customers
located in Ethiopia.
-
Safaricom and its subsidiary employees are ineligible to
use the Campaign or win any associated prizes.
- The Campaign mechanics
-
The Campaign shall deliver multiple questions in which
Safaricom Customers will participate via Short Message
Service (SMS) daily for the duration of the Campaign.
-
Winners shall be selected from customers who answered
all questions correctly and within the shortest possible
time. In the unlikely event of multiple customers start
and complete all the questions at the same time, the
winner (s) will be randomly selected from the pool with
same time by Safaricom Ethiopia. Eligible customers
stand a chance to win daily and weekly prizes in this
campaign.
- The Campaign Duration
The Campaign shall
commence from June 23rd, 2023 and shall end on
August 22nd, 2023. Safaricom reserves the right
to extend or shorten the duration of the Campaign without
prior notice to You.
- How to subscribe and participate in the Campaign
-
You can subscribe to the Campaign by sending a message
with the text “START” to the short code 799.
-
For customers participating in Amharic, they can
subscribe to the Campaign at any time by sending a text
message with the word “ጀምር” to the short code 799.
-
Upon subscription, You will receive a notification
followed by ten (10) questions which you will have to
respond to in a form of a multiple choice quiz.
-
The ten (10) daily questions will be sent to you in ten
(10) individual SMSs daily under the Campaign. Each
question is sent to you at no cost and upon response the
next question is provided. You will be required to have
sufficient airtime to respond back to each question at a
time.
-
You will be charged zero point five (0.50) ETB as an Out
of Bundle Rate for each SMS or answer you send in
response to the provided quiz irrespective of whether
you answer correctly or not.
-
You cannot use any bundles or packages to access or
participate the Campaign.
-
Safaricom shall notify You of your performance in the
Campaign daily through SMS. You will be able to see the
correctly answered questions.
-
You can unsubscribe from the Campaign at any time by
sending a text message with the word “STOP” to the short
code 799.
-
For customers participating in Amharic, they can
unsubscribe from the Campaign at any time by sending a
text message with the word “አቋርጥ” to the short code 799.
-
Upon unsubscribing, you will not receive the daily
quizzes unless you elect to opt back into the service.
- The operation and award of prizes:
- Daily prizes
-
Daily winners will be those who have answered all
ten (10) questions correctly in the fastest time.
-
Up to the top one hundred and fifty (150) Customers
who have answered all ten (10) questions correctly
in the fastest time shall be eligible for the daily
prize.
-
For the purposes of this Campaign, a day will be
interpreted to run from 12.00 am to 11.59 pm for
twenty-four (24) hours each day.
-
All daily winners will be awarded fifty (50) ETB
Airtime credited into their mobile numbers.
- Weekly prizes
-
Weekly winners shall be Customers who have answered
all the daily questions in the said week in the
fastest time.
-
The top three (3) customers with the fastest average
time on weekly performance will be selected weekly
winners.
-
For the purposes of this Campaign, a week will be
interpreted to run from Friday to Thursday of each
week including weekends during between the promotion
period and the hours will be as set out in clause
6.1.3 hereof.
-
The weekly winners will be awarded in the following
order.
-
First place winner will be awarded Samsung A03
Core,
-
Second place winner will be awarded Nana 4G
Smartphone and
-
Third place winner will be awarded MiFi (Kimem
D623).
-
Weekly winners who have not claimed their prize
within thirty (30) calendar days of being notified
of their win by Safaricom will be considered to have
forfeited the prize and are no longer eligible to
receive it.
-
One MSISDN can be awarded a daily prize or a weekly
prize only once throughout the duration of this
Campaign.
-
Customers shall not be restricted from participating
in the Campaign using different MSISDN that are
registered in their name however a customer shall
only qualify to enter using a maximum of five (5)
MSISDNs which MSISDNs must be registered on their
personal name in order to qualify as a eligible
winning customer.
-
In the event that an Eligible Customer enters using
more than five (5) MSISDNs, only the first five (5)
MSISDNs that Safaricom received responses from will
qualify and any entries and/or responses after the
fifth MSISDN will be automatically disqualified, in
which case any prize will be awarded to the runner
up which decision is not appealable and will be at
the sole discretion of Safaricom.
- Disbursement of Prizes and Notification
- Safaricom will notify prize winners.
-
Weekly winners will be notified via phone calls only
from Safaricom Head Office, using the following number
+251700700700.
- Daily winners will receive an SMS notification.
-
An authorized Safaricom representative shall physically
hand over the weekly prize at Safaricom Headquarters
(HQ), or any other collection point as communicated by
Safaricom to the customer.
-
The winners will bear all costs of collecting the award
from Safaricom HQ.
- Other terms and conditions
-
These Terms and Conditions are supplemental to and
subject to the published Safaricom Prepay and Post-pay
Terms and Conditions.
-
The prizes are non-transferable, non-exchangeable,
non-refundable and no cash or other alternative shall be
offered in place for the prizes.
-
By accepting the prize, You will be deemed to have
granted Safaricom the right to use and publish your name
and picture in such media as Safaricom may choose
(including but not limited to the internet) for
information, advertising and promotional purposes
without additional consideration. Personal data related
to voice, images, names or address and any other
relevant information obtained in connection with the
Campaign will be used in a manner and in line with the
Safaricom Privacy Policy available on the Safaricom
website.
-
Notwithstanding the above, Safaricom shall not release
personal information about participants of the Campaign
to third parties unless required to do so in compliance
with any applicable law or customary practice.
-
Safaricom reserves the right to suspend or terminate the
Campaign or amend these terms and conditions at any time
for any technical or commercial reason or any other
reason. Any amendment to these terms and conditions will
be published on the Safaricom website
www.safaricom.et
- Disclaimer of warranties
-
Safaricom’s decision in relation to every aspect of the
Campaign including but not limited to the prize and the
selection of the winner shall be deemed final and
conclusive under any circumstance. No further appeal,
inquiry, and/or correspondence will be entertained.
-
Safaricom makes no warranty, implied or express, that
any part of the Campaign will be uninterrupted and
error-free.
-
Neither Safaricom nor any of its directors, employees,
agents, or suppliers shall accept any responsibility for
any damage, loss, injury, or disappointment suffered by
any Eligible Customer participating in the Campaign or
as a result of accepting the prize.
-
Safaricom strictly advises customers not to send
airtime, money, or any other consideration in order to
secure any of the prizes and will not be liable for any
losses or other damage incurred by customers who do not
heed this caution.
-
Prizes will be awarded to eligible winning customers in
accordance with the terms and conditions set out herein
and at the sole discretion of Safaricom. Decisions will
be final and will not be appealable.