SAFARICOM ETHIOPIA RECHARGE AND GET TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.

These terms and Conditions apply to the Safaricom Recharge and Get packages hereafter “the Gursha Package (s)”.

The Gursha Package will be available to you upon registration and activation of your SIM Card. By using the Gursha Package, it means you have read, understood, and accepted the terms and conditions set out herein.

For the purposes of these terms and conditions:

  1. Definitions
    1. “Gursha On-Net Minutes” means the Gursha Package that enables you to make local On-Net Calls only.
    2. “Gursha Off-Net Minutes” means the Gursha Package that enables you to make local Off-Net Calls only.
    3. “Gursha Data” means the Gursha Package that enables you to browse data locally and cannot be used when roaming.
    4. “Off-Net Calls” means calls originating from a Safaricom mobile number and terminating on a mobile number of another licensed Telecommunications Operator in Ethiopia
    5. “On-Net Calls” means calls originating from a Safaricom mobile number and terminating on another Safaricom mobile number.
    6. “Recharge and Get” means the Gursha Package availed by Safaricom where, at the time of recharge, you get new minute and data bundles as a bonus (“Gursha”) in addition to your main balance being credited in an equivalent amount of the recharge.
    7. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
  2. Eligibility
    1. The Gursha Package is available to you if you are a Prepay Customer of Safaricom.
    2. The Gursha Package will not be available to you if you are roaming or making international calls. Applicable roaming and international calling tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls.
  3. Terms of use for the Gursha Package
    1. You may avail yourself of the Gursha Packages when you recharge your account with any recharge type (including without limitation physical voucher, electronic voucher distribution (EVD), Pin-less voucher, and mobile money airtime top-up).
    2. The Gursha Package may be used for Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data as provided in Clause 4 below.
    3. The Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data shall have a validity period of seven (7) days.
    4. The Gursha bundles will be aggregated per bucket; Safaricom will extend the validity of the Gursha buckets for each new recharge.
    5. You cannot share or transfer balances from your Gursha Package to another SIM Card.
    6. You can check your remaining balance from the Gursha Package through USSD (*777# and *704#).
    7. You will receive a threshold notification upon utilization of the Gursha Package. The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
      • For Gursha On-Net and Gursha Off-Net Minutes – 500Min, 100Min, 50Min, 25Min, 10Min, 5Min utilization.
      • For Gursha Data - 1000MB, 100MB, 50MB, 10MB utilization.
    8. The Gursha Package will be available to you from December 2, 2022, to May 31, 2023. Safaricom retains the right to extend or reduce this period without prior notice to you.
  4. Gursha Packages
    1. For every recharge, you will qualify for the Gursha Packages corresponding to the recharge value as follows:
      Recharge Value (in ETB)GurshaGursha Data (in MBs)Gursha On-Net MinutesGursha Off-Net Minutes
      5Free 10Mins + 10MBs1055
      10Free 20Mins + 20MBs201010
      15Free 30Mins + 30MBs301515
      20Free 40Mins + 40MBs402020
      25Free 50Mins + 50MBs502525
      50Free 100Mins + 100MBs1005050
      100Free 200Mins + 200MBs200100100
      100 and aboveFree 200Mins + 200MBs200100100
    2. The Gursha Packages provided in Clause 4.1 may be amended by Safaricom at any time without notice to you.
  5. Privacy
    1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
    2. Safaricom shall also only process your information in accordance with the law.
    3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
  6. Extension of Prepay Terms and Conditions
    1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific prepay terms and conditions.
    2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific prepay terms and conditions shall apply to these Terms and conditions.
    3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Gursha Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.