SAFARICOM ETHIOPIA ENTERPRISE POSTPAY: MINI POSTPAY DATA +
SMS PACK TERMS AND CONDITIONS
Welcome to Safaricom.
The following terms and conditions apply to the Safaricom
Enterprise Mini Postpay Data and SMS Pack
(“Mini Data and SMS Pack).
By purchasing and using the Enterprise Unlimited Postpay, it
means You have read, understood, and accepted the terms and
conditions set out herein.
- Definitions
- “Enterprise Customer or Customer or You means a
registered business, company, and any organization
including but not limited to government entities,
embassies, and Non-Governmental Organizations.
- “Safaricom” means Safaricom Telecommunications
Ethiopia PLC.
- “Service” or “Enterprise Unlimited Voice Postpay” means unlimited on-net
calls and SMS, limited off-net
calls and SMS, and limited data provided by Safaricom
that enables You to use voice, SMS, and data service at
a discounted rate, as may be amended and communicated by
the sole discretion of Safaricom.
- “USSD (Unstructured Supplementary Service Data)”
means Safaricom Ethiopia’s interactive menu on the
Customer’s device which can be accessed by dialing the
short code notified to the Customer by Safaricom.
- Eligibility
-
The Service is available to You if You are a post-pay
Enterprise Customer.
-
You shall be required to go through the Know Your
Customer (KYC) vetting process in line with the SIM Card
Registration Directive.
- The Service
-
Under this Service, You will have the option to choose
the plans as described in the table below.
-
The Enterprise Mini Data and SMS Pack will be available
as an alternative to the currently available EBU
post-pay plans. You can choose one of the available
plans, but You cannot have two plans at the same time on
the same phone number.
-
The Mini Data and SMS pack will also be mutually
exclusive to the other post-pay plans. You cannot have
the Mini Data and SMS pack and one of the other post-pay
plans active on the same phone number at the same time.
Service Plan Name | On-Net Voice | Off-Net Voice Mins | Data (GB) | SMS (On Net) | SMS Any net | Validity | Price (Birr) (Incl. Tax) |
---|
Mini Data + SMS Pack | Not applicable | Not applicable | 20 MB | 200 | Not applicable | 30 days | 10 |
-
ou may be required to pay a deposit for the Service in
line with our credit policy. The amount of the deposit
and how it shall be paid will be communicated to You at
the point of sale.
-
To opt into the Service, You will need to terminate your
other post-pay plans.
-
If You need to change your current standard monthly
post-pay plans to this Service, You shall send official
communication requesting this change. If the deposit or
credit limit requirements for these new plans are
different from your current post-pay plan, You will need
to adjust your credit limit before You can switch plans.
-
Customer resources will be renewed on the first day of
every month as long as the account is active.
-
You will be charged on a monthly basis as per the
current post-pay billing cycle.
-
The validity period of each resource is thirty (30) days
from the date of accreditation, after which any unused
resources will have a rollover period of one (1) month.
For example, any unused resources allocated in month one
(1) will expire at the end of month two (2).
-
Customers on this Service can opt to have CUG as an
addon product on this Service. All current CUG business
rules will apply.
-
All currently available post-pay notifications including
usage threshold notifications will be applicable for
this Service.
-
You will receive usage threshold notifications as
follows:
- Data: 5 MB & 0 MB
- On - net: 100 SMS , 5 SMS & 0 SMS
-
You will be able to check your balances via the USSD
menu (*777#) or (*704#).
-
The current Enterprise post-pay dunning milestones will
be applicable
-
If You exhaust your monthly allocated package before
elapse of the validity period, You may also purchase any
bundle from the USSD menu as long as You have sufficient
credit limit.
-
Where You do not have other packages available and
continue accessing the internet without purchasing an
additional package, then You will be charged to your
credit limits at the published out of bundle rates.
-
The details of the Package shall be available on our
website, in Safaricom retail stores, and upon inquiry
into the Safaricom call centre (755).
-
Safaricom hereby reserves the right to amend and modify
this Service, following a prior notice on our official
website
(www.safaricom.et),
Safaricom retail stores, or any other available
communication platforms authorized by Safaricom.
- Privacy
-
Safaricom shall protect and keep your personal
information and communication private and shall not
disclose it to any unauthorized persons.
-
Safaricom shall also only process your information in
accordance with the law.
-
How Safaricom processes your personal information is
detailed fully in the Privacy Policy available on
www.safaricom.et.
- Extension of Post-pay Terms and Conditions
-
These terms and conditions are supplemental to and
subject to the published Safaricom Post-pay General
Terms and Conditions, and Enterprise Post-pay Bundle
Service Terms and Conditions
-
All general provisions applicable to post-pay services
under the Post-pay Terms and Conditions shall apply to
these terms and conditions.
-
Safaricom reserves an exclusive right to amend or vary
these terms and conditions or to withdraw the Service at
any time. In any of these events, notice will be given
via Safaricom’s website on
www.safaricom.et,
and will be effective immediately or as at the date
referred in such notifications.