SAFARICOM ETHIOPIA CLOSED USER GROUP(CUG) TERMS AND
CONDITIONS FOR ENTERPRISE CUSTOMERS
Welcome to Safaricom.
These terms and conditions govern and provide information on
the Use of Closed User Group (CUG) Service and constitute an
Agreement between You (Customer) and Safaricom when using this
Service. By using the Service, it means You have read,
understood, and accepted the terms and conditions set out
herein.
- Definition
- “Closed User Group (CUG)” means a group of mobile
numbers within the same Safaricom billing account that
have the CUG Service loaded on their line.
- “Enterprise Customer or Customer or You” means a
registered business, company and any organization
including but not limited to government entities,
embassies, and Non-Governmental Organizations, corporate
entities.
- “Safaricom” means Safaricom Telecommunications
Ethiopia PLC.
- Services” means a supplementary post pay service
provided by Safaricom that allows a group of users
within an organization to make free calls and SMS,
within themselves. This Service does not include data.
- Eligibility
The Service is available to all
Safaricom Enterprise Customers upon their request.
- The Service
-
This Service shall be available only as an added-on
product to the Safaricom mobile post pay service and
shall not be available as a standalone service.
-
Members of the CUG can be either Safaricom pre-pay or
post-pay Customer. However, the key contact person of
the Customer shall have a post pay mobile number for
billing purposes.
- This Service can’t be used when roaming.
- Joining and Usage of the Service
-
You may use your existing mobile number/s or purchase
new SIM Card/s to be added to the CUG.
-
One-off deposit shall be required during onboarding,
which will be equivalent to the fixed monthly rate
multiplied by the number of users in the CUG. Safaricom
retains the right to waive the deposit requirement based
on credit history.
-
During Service onboarding, You will share a list of
Safaricom mobile numbers to be added to the CUG.
- Your CUG can have an unlimited number of members.
-
You will assign your key contact person at the time of
onboarding.
-
You can change the key contact person by informing
Safaricom, the change will take effect on the first day
of the next month.
-
Members in a CUG shall receive SMS notifications when
the Service is loaded to their mobile numbers.
-
The key contact person can change the members of the
group by sending written instructions to Safaricom, and
indicating the change required. Changes in group
membership will be effected on the first day of the next
month.
- Payment Terms and Billing
-
You will be required to pay a flat rate each month for
the Service. Safaricom may amend the flat rate from time
to time with prior notice to You.
Number of users |
Monthly Fee Per Line (BIRR. Incl. tax)
| SMS | Minutes |
---|
No limit | …. | Unlimited | Unlimited |
---|
-
Invoice for the Service shall be sent to the key contact
person of the Customer on a monthly basis.
-
Bills shall be paid by You within or before the due date
indicated in the invoice issued to You by Safaricom.
-
If You fail to pay your bills within the provided
timeline, Safaricom shall disconnect the Service until
the outstanding bill is settled.
-
Upon termination of this Agreement, Safaricom shall
refund the deposit to You within thirty (30) days of
termination provided that You are not in arrears with
your payment obligations.
-
Payment of the deposit will be made to You through
either bank transfer, cash, cheque or mobile money as
communicated by Safaricom to You at the time the deposit
is due and payable.
- Extension of Post-pay Terms and Conditions
-
These terms and conditions are supplemental to and
subject to the published Safaricom Post-pay Terms and
Conditions.
-
All general provisions applicable to post-pay services
under the Post-pay Terms and Conditions shall apply to
these Terms and conditions.
-
Safaricom reserves the right to amend or vary these
terms and conditions or to withdraw the Services at any
time. In any of these events, notice will be given via
media advertisements including at Safaricom’s discretion
on
www.safaricom.et
and will be effective immediately or as at the date
referred in such notifications.
- Privacy
-
We shall protect and keep your personal information and
communication private and shall not disclose it to any
unauthorized persons.
-
We shall only process Your information in accordance
with the law. How Safaricom processes Your personal
information is detailed fully in our Privacy Policy,
which is on our website at
www.safaricom.et
and/or available in our retail stores upon request.