Welcome to Safaricom
These Terms and Conditions govern and provide information on the Use of Prepay Products and Services and constitute an agreement between You (Customer) and Safaricom when you Use these Products and Services.
Definition
ACCEPTANCE AND COMMENCEMENT
These Terms and Conditions shall begin to apply to you after you successfully register on our Network as a customer and Your SIM Card is activated; and shall continue to be binding on you for as long as you continue to Use our Products and Services.
USE OF PRODUCTS AND SERVICES
YOUR RESPONSIBILITIES AND COMMITMENTS
SIM CARD AND NUMBERS
INTERNATIONAL ROAMING
CHARGES AND PAYMENTS
BILLING
Upon Your request in writing, we will provide you with your billing information in paper or digital format, either by e-mail or SMS.
SUSPENSION AND DEACTIVATION OF THE SERVICE
Safaricom will, where possible, try to inform you that such action is or may be taken.
RECHARGES
GENERAL
LAW AND DISPUTE RESOLUTION
Welcome to Safaricom
These Terms and Conditions govern and provide information on the use of Mobile Voice and Data Prepay Bundle Service (“the Service”) and constitute an agreement between You (as Safaricom Enterprise Customer) and Safaricom when using these Services.
Definition
Eligibility
This Service is available to Safaricom Prepay Enterprise Customers.
The Service
The Service provides You with the opportunity to subscribe to either Mobile Voice or Data Bundles, or both.
Joining and Usage of the Service
Out of Bundle Usage
Exclusions
Loyalty Program
Service Opt-Out and/or Termination by the Customer
Variation and Withdrawal of the Service by Safaricom
Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via SMS and/or media advertisements including at Safaricom’s discretion on our website at www.safaricom.et and will be effective immediately or as at the date referred in such notifications.
Privacy
Extension of the Prepay Terms
Welcome to Safaricom.
The Services will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.
These terms and Conditions apply to the following Safaricom services:
(Collectively, “the Services”).
For the purposes of these terms and conditions:
Eligibility
The Services
How to Access the Services
How to Unsubscribe from the Services
Privacy
Extension of Prepay Terms and Conditions
Welcome to Safaricom
The following terms and conditions apply to the Safaricom International Calling Service and International SMS (“the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using the Service, it means you have read, understood, and accepted the terms and conditions set out herein.
Definition
For the purposes of these terms and conditions: “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
Eligibility
The Service is available to you by default provided you are a Safaricom Prepay customer.
The Service
Activation and Suspension of International Calling and SMS Service
Billing and Payment Terms
Privacy
Extension of Prepay Terms and Conditions
Welcome to Safaricom
The following terms and conditions apply to the Safaricom Prepay International Roaming Service (“the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using the Service, it means you have read, understood, and accepted the terms and conditions set out herein.
Definitions
For the purposes of these terms and conditions:
Eligibility
The Service is available to you provided you are a Safaricom Prepay customer.
The Service
Activation and Suspension of international Roaming Service
Billing and Payment Terms
Privacy
Extension of Prepay Terms and Conditions
Welcome to Safaricom.
The following terms and conditions apply to the Safaricom call completion services (“the Services”). The Services will be available to you upon registration and activation of your SIM Card. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein.
Definitions
For the purposes of these terms and conditions:
Eligibility
The Services are available to you provided you are a Safaricom customer.
The Services
Privacy
Extension of Prepay Terms and Conditions
SAFARICOM ETHIOPIA PREPAY VOICE BUNDLE PROMOTION TERMS AND CONDITIONS
Welcome to Safaricom.
The following terms and conditions apply to the Safaricom Prepay Voice Bundle Promotion (“the Promotion”). By using the Prepay Voice Bundle Promotion, it means you have read, understood, and accepted the terms and conditions set out herein.
1. Promotion Mechanics
Under the Promotion, participants shall receive an additional bundle when they purchase the Prepay Enterprise voice bundles offers.
2. Eligibility
The Promotion is available to all Safaricom Prepay enterprise customers.
3. Promotion period
3.1 The Promotion will commence on 1st of November 2022 (“effective date”) and will continue for three (3) months (1st of November to 31st of January 2023).
3.2 The Promotion period may be extended at the sole discretion of Safaricom.
4. Prepay Voice Bundles Promotion
4.1 You must have a sufficient balance on your account to purchase the primary bundle.
4.2 You will be provided with a promotional Bundle upon purchasing a primary voice bundle as shown on the table below.
Primary Bundle | Price - Birr | Promotional Bundle | Total Offer |
---|---|---|---|
60 Mins | 20 Birr | Not Applicable | 60 Mins |
185 Mins | 50 Birr | 50 Mins | 235 Mins |
300 Mins | 75 Birr | 100 Mins | 400 Mins |
400 Mins | 100 Birr | 150 Mins | 550 Mins |
1,000 Mins | 200 Birr | 400 Mins | 1,400 Mins |
1,500 Mins | 300 Birr | 600 Mins | 2,100 Mins |
2,000 Mins | 380 Birr | 1,000 Mins | 3,000 Mins |
4.3 The Promotion shall apply to voice bundles only.
4.4 The Promotional Bundle is not transfer
4.4 The Promotional Bundle is not transferrable from one subscriber to another.
4.5 You may purchase the Promotional Bundle for yourself or for another Enterprise Customer (Beneficiary Enterprise Customer). In such case, the Beneficiary Enterprise Customer will receive both the primary bundle and the Promotional Bundle.
4.6 The Prepay Voice Bundle Promotion can only be used to make on-net calls. (Safaricom to Safaricom).
4.7 The promotional bundle shall be allocated simultaneously with the primary bundle such that you will receive a total bundle allocation as reflected in the table above.
4.8 There is no limitation on the bundles and the frequency that you can purchase within the Promotion period. Upon purchase of the primary bundles, you will receive an SMS notification that you have received Promotion bundles in addition to the primary bundles you purchased.
4.9 The Promotion shall be valid for 30 (thirty) days from the date of purchase and unused Promotion will expire after 30 (thirty) days of purchase.5. Extension of Prepay Terms and Conditions
5.1 These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.
5.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
5.3 Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.
SAFARICOM ETHIOPIA 4G WiFi SERVICES TERMS AND CONDITIONS
Welcome to Safaricom.
The following terms and conditions apply to the Safaricom 4G WiFi Service (“the Service”). By using the Services, it means You (Customer) have read, understood, and accepted the terms and conditions set out herein.
1. Definitions
For the purposes of these terms and conditions:
1.1 “Active” means the SIM Card is still in use and not suspended or deactivated.
1.2 “Primary SIM Card/Number” means your main Safaricom mobile number for communication services and added by You as the number which shall receive notifications on the usage of the 4G WiFi SIM Card.
1.3 “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
1.4 “Secondary SIM Card” means the Safaricom SIM Card that You purchase to use with the WiFi Device.
1.5 “WiFi” means a facility allowing computers, smartphones, or other devices to connect to the internet or communicate with one another wirelessly within a particular area.
1.6 “WiFi Device” means a device such as a Mi-Fi or router or any other device that allows multiple end users and mobile devices to share mobile broadband Internet connection.
1.7 “4G WiFi Service” or “Service” means a part of Safaricom’s fixed wireless solution that offers internet services that run on Safaricom’s 4G network.
2. The Service
2.1. This Service is a prepay service.
2.2. The Service enables You to access the internet wirelessly anywhere in Ethiopia where there is Safaricom 4G coverage.
2.3. You are not guaranteed that the Service will be available if You access it in an area with no Safaricom 4G network.
2.4. You cannot access the Service when roaming.
2.5. You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.
3. Eligibility
3.1. You must be registered as a new Safaricom customer or an existing customer with an active line.
3.2. You must reside in an area with Safaricom 4G network coverage. To find out if your area is within our 4G coverage please visit https://safaricom.et/index.php/contact-us.
3.3. You must have a Safaricom 4G WiFi Device to use the Service.
3.4. You must have a secondary SIM card.
4. How to Access and Use the Service
4.1. Device
4.1.1 You will be required to purchase a 4G WiFi Device from Safaricom or distributor shops.
4.1.2 You should follow the instructions for use of the WiFi Device which are provided in the manual of the device.
4.1.3 Safaricom reserves the right to determine how many WiFi Devices and SIM Cards You may purchase in line with our numbering Policy.
4.1.4 The 4G WiFi Device is locked to the Safaricom network and can only be used with a Safaricom SIM Card.
4.1.5 The 4G WiFi Device (s) shall be subject to the warranty provided by the manufacturer. Safaricom will support your warranty claim in line with the manufacturer’s warranty terms and conditions. We shall however not support any out-of-warranty claims.
4.2 Primary and Secondary SIM Card
4.2.1 You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.
4.2.2 You will be charged for both the Primary SIM Card and Secondary SIM Card if You are a new Customer.
4.2.3 Upon successful registration of your Secondary SIM Card, You will receive a welcome SMS on the Secondary SIM Card.
4.2.4 After successfully registering your Secondary SIM Card, You should set up your Primary SIM Card to receive all notifications for the Secondary SIM Card through USSD (*777#).
4.2.5 Only the Primary SIM Card (s) can check the balances and account information of the Secondary SIM Card.
4.2.6 The Primary Number can be changed at any time via USSD. Changes made to the Primary Number will take effect immediately.
5. All Packages
5.1 To use the service, You must purchase any of the 4G WiFi packages or mobile data packages availed by Safaricom, on *777# or such platforms which Safaricom shall offer in the future.
5.2 Any registered and active Safaricom customer may purchase a 4G WiFi package for the Secondary SIM Card on *777#. Both the Primary SIM Card and the SIM Card used to make the purchase of the package will receive an SMS confirming the transaction.
5.3 All 4G WiFi packages shall be valid for a period of thirty (30) days from the date of purchase and shall not roll over to the next month (beyond the 30th day).
5.4 You can purchase more than one 4G WiFi package at any given period; However, the consumption priority will be given to the package with the earliest expiry date.
5.5 Should You exhaust your 4G WiFi package (s), You can purchase additional packages through the following prompts:
I. Dial *777# select internet and SMS then select 4G WiFi
II. Enter the number of the Secondary SIM Card.
III. Select your preferred 4G WiFi package.
IV. Confirm purchase of Your preferred 4G WiFi package and pay.
V. You will then receive an SMS confirming the successful purchase of the 4G WiFi package.
5.6 If You exhaust the 4G WiFi package and continue using the Service, You will be charged an out-of-bundle data usage at the prevailing out-of-bundle rates.
5.7 You can check the balance of the 4G WiFi packages by dialing *777# or *704# on your Primary number.
6. Restrictions
6.1 You may access and use the Service only for personal consumption and shall not resell to any other customer without written confirmation from Safaricom.
6.2 You may not use, nor negligently or intentionally permit others to use, the Service in any manner or for any purpose other than as set out in these Terms and Conditions.
6.3 You may not attempt:
6.3.1 charge any person a fee to access the Service without authorization from Safaricom.
6.3.2 permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using your equipment or otherwise.
7 Extension of Prepay Terms and Conditions
7.1 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
7.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
7.3 Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.
SAFARICOM ETHIOPIA ALL NETWORK PREPAY VOICE , DATA AND SHORT MESSAGE SERVICE PACKAGES
TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS
Welcome to Safaricom.
These terms and Conditions apply to the Safaricom All-Net Packages hereafter “the Service”.
The “Service” will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.
For the purposes of these terms and conditions:
1. Definitions
1.1 All-Network or “All-Net” means the voice and SMS resources can be used to make calls and send SMSs both On-net and Off-net.
1.2 “In-Bundle Usage” means any voice calls and SMS usage by You within a certain allowance or limit of time, bytes, and/or SMS using Preferential Rates.
1.3 “Off-Net Calls” means calls originating from a Safaricom Mobile Number and terminating on a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
1.4 “Off-Net SMS” means a text message sent from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
1.5 “On-Net Calls” means calls originating from a Safaricom Mobile Number and terminating on another Safaricom Mobile Number.
1.6 “On-Net SMS” means a text message sent from a Safaricom Mobile Number to another Safaricom Mobile Number.
1.7 “Out of Bundle Usage” means usage charged directly from your airtime balance for any voice calls, data and SMS usage by you more than or in the absence of the voice calls and SMS allowance included in the In-bundle Usage.
1.8 “Per Second Billing” means that you will only pay for the seconds consumed from the start of the call. E.g., if your call lasts for 20 seconds, only 20 seconds will be deducted from your allocation not the full minute.
1.9 “Preferential Rates” means special or in-bundle tariff rates applicable for the Services.
1.10 “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
2. Eligibility
2.1 The Service is available to you if you are a Prepay Customer of Safaricom.
2.2 The Service will not be available to you if you are roaming or making international calls or SMSs. Applicable roaming and international calling and SMS tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls and SMSs.
3. The Service
3.1 All-Net packages are monthly packages and shall be valid for thirty (30) days from date of purchase.
3.2 They shall offer a combination of Voice, Data and SMS resources.
3.3 The voice resources shall be used to make On- Net Calls and Off- Net Calls; and the SMS resources shall be used to send both On-Net SMS and Off-Net SMS.
3.4 The In-Bundle Usage of All-Net calls and SMSs shall be charged preferential rates.
3.5 The minutes allocated in the All-Net packages shall apply Per Second Billing charging.
3.6 The data allocated in the All-Net Packages shall apply per volume (MB) charging.
3.7 All- Net packages can be purchased one-off or auto-renewable.
4. Gifting
4.1 All-Net packages can be purchased for self or another person as a gift. To enable gifting, the gifting party must have a sufficient airtime balance to purchase the bundle.
4.2 All-Net packages, which are gifted cannot be reversed.
4.3 Free or promotional All-Net packages cannot be gifted.
4.4 All-Net packages, which are gifted shall assume the bundle validity period of the purchased bundle.
5. How to Access the Service
5.1 To access the Service, dial *777# from your Safaricom mobile line. You will then have a view of the available All-Net package offers which you can purchase for self and/or another person.
5.2 You may subscribe to more than one package at a time. However, the priority of consumption of packages purchased will depend on the bundle with the earliest expiry date.
5.3 Where you purchase additional All-Net packages prior to the expiry of an existing All-Net bundle, unused resources will be carried over to the following month.
5.4 Where you do not purchase any additional All-Net packages, unused resources will be forfeited at the end of the thirty (30) days and will not be carried over to the following month.
5.5 You can check your All-Net packages balance by dialing *777# or *704#. You can also send any input e.g., character, word, letter via an SMS to 704.
5.6 You will be notified via SMS alert when your remaining All-Net packages reach the following balances.
5.6.1 Voice resources : 500 minutes, 100 minutes, 50 minutes, 25 minutes, 10 minutes, 5 minutes, and 0 minutes.
5.6.2 SMS resources : 500 SMS, 100 SMS, 50 SMS, 25 SMS, 10 SMS, 5 SMS and 0 SMS.
5.6.3 Data resources : 1000MB, 100MB,50MB,10MB and 0MB
5.7 Safaricom reserves the right to change the threshold balances without notice.
5.8 Upon exhaustion or expiry of your All-Net packages, you will be redirected to *777# to enable you to purchase additional package(s).
5.9 Out of Bundle Usage for All- Net Packages:
5.9.1 Out of Bundle Usage in respect of voice resources is automatically activated and charged when your voice resources are used up or have expired.
5.9.2 Out of Bundle Usage in respect of data resources is not automatically activated and charged when your data resources are used up, expire or upon un-subscription. You will have to enable Out of Bundle Usage via *777# on either a per MB basis to continue using data.
5.9.3 Out of Bundle Usage in respect of SMS resources is automatically activated and charged when your SMS resources are used up, expire or upon un-subscription.
6. How to Unsubscribe from the Auto renewable Packages
6.1 You may unsubscribe from the auto-renewable (recurring) packages at any time by dialing *777# and following the prompts.
6.2 Once you unsubscribe, your packages will not auto renew, however you will still be able to use any existing package or resources until it is depleted or expires. After unsubscribing from auto-renew packages, you will be required to manually purchase All-Net packages via *777# every time you want to use All-Net resources.
7. Privacy
7.1 Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons
7.2 Safaricom shall also only process your information in accordance with the law.
7.3 How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
8. Extension of Prepay Terms and Conditions
8.1 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
8.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
8.3 Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.
Welcome to Safaricom.
These Terms and Conditions govern and provide information on the use of Prepay 4G Business Internet Service (“the Service”) and constitute an agreement between You (Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.
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4. MIFI Device and the Secondary Number SIM
5. Packages Purchase
6. Out of Bundle Usage
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7. Restrictions on Access to and Use of the Service
8. Privacy
9. Extension of Prepay Terms and Conditions
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SAFARICOM ETHIOPIA SIM CARD, DATA AND DEVICE BUNDLE CAMPAIGN TERMS AND CONDITIONS
Welcome to Safaricom.
The following terms and conditions apply when you purchase a Device along with a SIM Card from Safaricom during the Campaign Period. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein
SAFARICOM ETHIOPIA ON-NET OFF-PEAK CALLING TARIFF TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS
Welcome to Safaricom.
These terms and Conditions apply to the Safaricom On-Net Off-Peak Calling Tariff services hereafter "the Service".
The Service will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.
For the purposes of these terms and conditions:
SAFARICOM ETHIOPIA RECHARGE AND GET TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS
Welcome to Safaricom.
These terms and Conditions apply to the Safaricom Recharge and Get packages hereafter “the Gursha Package (s)”.
The Gursha Package will be available to you upon registration and activation of your SIM Card. By using the Gursha Package, it means you have read, understood, and accepted the terms and conditions set out herein.
For the purposes of these terms and conditions:
Recharge Value (in ETB) | Gursha | Gursha Data (in MBs) | Gursha On-Net Minutes | Gursha Off-Net Minutes |
---|---|---|---|---|
5 | Free 10Mins + 10MBs | 10 | 5 | 5 |
10 | Free 20Mins + 20MBs | 20 | 10 | 10 |
15 | Free 30Mins + 30MBs | 30 | 15 | 15 |
20 | Free 40Mins + 40MBs | 40 | 20 | 20 |
25 | Free 50Mins + 50MBs | 50 | 25 | 25 |
50 | Free 100Mins + 100MBs | 100 | 50 | 50 |
100 | Free 200Mins + 200MBs | 200 | 100 | 100 |
100 and above | Free 200Mins + 200MBs | 200 | 100 | 100 |
SAFARICOM ETHIOPIA FREE 1GB WHATSAPP PACKAGE TERMS AND CONDITIONS
Welcome to Safaricom.
The following Terms and Conditions apply to the Safaricom Telecommunications Ethiopia PLC (“Safaricom”) free 1GB WhatsApp monthly package (“the Package”). The Package will be available to you upon registration and activation of your SIM Card. By using the Package, it means you have read, understood, and accepted the Terms and Conditions set out herein.
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