Welcome to Safaricom

These Terms and Conditions govern and provide information on the Use of Prepay Products and Services and constitute an agreement between You (Customer) and Safaricom when you Use these Products and Services.

Definition

1. “A Person with Parental Authority” means the birth parents of a minor, a legal guardian of a minor, or another person who can demonstrate legitimate authority over a minor’s affairs.
2. “Consumer Code” means a Code of conduct which reflects the rights of our Consumers when using our Products and Services, and the process to follow when they are unhappy with our Products and Services and how we serve them.
3. “Minimum Airtime Credit” means the minimum airtime balance that you should have in your account to successfully access our Products and Services. This includes, for example, making a call, sending Short Message Services (SMS), and using data.
4. “Minor” means a person under the age of eighteen (18) years.
5. “MSISDN” means the mobile number issued to you after you successfully register on the Safaricom (our) network. This number is unique to you and shall be the number that we identify you with.
6. “Network” means the public telecommunications system operated and made available by Safaricom to enable you to Use our services.
7. “Prepay” means Product and Services which require you to pay in advance to Use such Products and Services.
8. “Products and Services” means basic voice, SMS, data, voice mail, international dialing, international roaming, and/or any other product and services that Safaricom makes available to you from time to time.
9. “Regulatory Authority” means the Ethiopian Communications Authority or any similar authority that is established in the future to perform or take over the functions of the Ethiopian Communications Authority.
10. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
11. “SIM Card” means a card allocated to you to be inserted into your phone. The card contains your mobile number and allows You to Use our Products and Services.
12. “Tariffs” means Safaricom’s charges for Use of the Services and will include the underlying terms and conditions relevant to the Products and Services as varied from time to time.
13. “Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time.
14. “Use” means, the making of any chargeable outbound calls, sending chargeable SMSs, accessing data services, re-charging of your account, and for any other Use or access to the Products and Services, in general.
15. “Value Added Services” (VAS) means add-ons to Products and Services such as music, gaming, videos.

ACCEPTANCE AND COMMENCEMENT
These Terms and Conditions shall begin to apply to you after you successfully register on our Network as a customer and Your SIM Card is activated; and shall continue to be binding on you for as long as you continue to Use our Products and Services.

USE OF PRODUCTS AND SERVICES

1. Safaricom will make reasonable efforts to always make available the Products and Services to you. However, please be aware that the Products and Services may not always be available due to events beyond Safaricom’s control, such as acts of God, an act of government or regulatory authority, war, riot or civil commotion, interruptions for maintenance, or due to electricity outages which may sometimes affect the quality and availability of Products and Services. In such cases, Safaricom will not be responsible for any harm or damage to you.
2. Use of our data services may be controlled from time to time by limiting the volume or speed or duration of downloads to facilitate fair use of the Products and Services by all customers. This is done to stabilize the network and ensure all other customers within the area are receiving service at an acceptable speed.
3. To Use our Products and Services, you must have Minimum Airtime Credit on your Sim Card. This amount will depend on the Products and Services that you want to Use. This will not apply to calls made to Safaricom’s Call Centre and any other toll-free numbers. Such calls shall be free.
4. Safaricom will not allow any “proxy registration” of a SIM Card for another person, except registration of SIM Cards for and on behalf of Minors or any person which the law allows for management of his/her affairs by another person under a Power of Attorney or any other legal instrument under the laws of Ethiopia. When onboarding a Minor, a Person with Parental Authority may open and maintain an account in their name for and on behalf of the Minor until the Minor becomes eighteen (18) years. A similar process shall be followed by any person who is legally empowered to act for and on behalf of another person. In each case, Safaricom reserves the right to verify the authenticity of the Parental Authority, Power of Attorney, or any legal document presented to it.

YOUR RESPONSIBILITIES AND COMMITMENTS

1. You agree to comply with all other relevant guidelines and/or policies that Safaricom may issue from time to time regarding the Use of the Products and/or Services.
2. You agree to abide by these terms and conditions and any laws that apply to you for registration of your SIM card and your Use of the Products and Services
3. You will not Use the Products and Services for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of Ethiopia.
4. You will not sell the Products and Services without Safaricom’s permission in writing.
5. Safaricom may provide access to and/or offer the services of third parties such as Value-Added Services from time to time. Safaricom shall clearly communicate the terms and conditions which apply to the services. It is your responsibility to read and understand the terms of such services before you Use them. Safaricom will not in any way be responsible for any loss, nuisance, or damage that may be suffered by you concerning such services.

SIM CARD AND NUMBERS

1. The mobile number allocated to you will always remain the property of Safaricom and is issued to you together with the SIM Card, subject to these terms and conditions:
   1. If Your SIM Card is lost, damaged, or stolen, you must immediately contact Safaricom at our nearest retail store or the Call Centre by calling 700. Safaricom will then, upon verification of the original registration and the ownership of the SIM Card, lock the SIM Card to prevent further usage of Products and Services being made from your MSISDN and make any necessary arrangements for you to buy a replacement SIM Card.
   2. You will be responsible for all usage charges up to the time of locking of the SIM Card by Safaricom following the process outlined in Clause 5.1.1 above.
2. Safaricom may charge you a reasonable administrative fee for replacing and delivering the replacement SIM Card. The fee shall be available on our website at www.safaricom.et, our retail stores or Call Centre.
3. Safaricom may offer you the opportunity to select the desired number (“Golden Number”). However, please note that the Golden Number will depend on the availability of the preferred number and there are different Tariffs for each Golden Number category. You can find out the Tariffs for the Golden Number you want from our website at www.safaricom.et, our retail stores or Call Centre.
4. You may also reserve your existing number such that it is not terminated when not in Use in line with Clause 9.5. A reasonable fee will also be applied for this service. Please visit our website at www. safaricom.et, or our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
5. If Safaricom is forced to change or reassign your MSISDN to meet regulatory requirements or other legal requirements, we will attempt to notify you of this requirement with no liability to us.
6. Your mobile number will always be identifiable when calling 991 or 112 or any other emergency assistance number.
7. In the case where we have a facility/service which eliminates the presentation of your number (i.e., for calls other than emergency calls), Safaricom may charge you a reasonable fee for such a facility. Please visit our website at www.safaricom.et, our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
8. For your protection, you must keep confidential all personal identification or security numbers relating to your Use of the Products
   and Services. This applies to your SIM Card and/or mobile or any other device.
9. The numbers and codes that Safaricom allows you to Use the Products and Services will always remain the property of Safaricom.

INTERNATIONAL ROAMING

1. International Roaming allows you to Use the Products and Services when travelling outside Ethiopia.
2. Access to International roaming networks will depend upon the arrangements between the foreign network operators and Safaricom and as such, the service will only be available in certain foreign countries. We will provide a list of countries that you will be able to roam on our website at www.safaricom.et, our retail stores, or upon your request to the Safaricom Call Centre.
3. We do not have full control over your International Roaming Tariffs. We only have control over our International Roaming tariffs set out
   in our Tariff Guide. The total charges applicable to International Roaming services come from the International Roaming network (which may include a minimum charge) plus Safaricom’s charges at the prescribed rates set out in the Tariff Guide. Please make sure that you have sufficient credit to enable you to Use the International Roaming service.

CHARGES AND PAYMENTS

1. You will be responsible for all the applicable Tariffs for using the Products and Services whether the Use of the Product and Services occurred through you or someone else with or without your authority or knowledge.
2. Our Tariffs will be listed in the Tariff Guide. We will publish rates on our website at www.safaricom.et, our retail stores and by text message at the customer’s request.
3. Our Tariffs include Value Added Tax as well as any other taxes which apply to communication in respect of the Products and Services.
4. We may change the Tariffs and Tariff Guide from time to time. When this happens, we will publish the changes on our website at www. safaricom.et and will make reasonable efforts to tell you about the changes in any other way available to Safaricom including SMS, email or at retail stores, as applicable.

BILLING
Upon Your request in writing, we will provide you with your billing information in paper or digital format, either by e-mail or SMS.

SUSPENSION AND DEACTIVATION OF THE SERVICE

1. Safaricom may suspend, restrict, or terminate the provision of some or all the Products and Services without informing you and without any liability under the following circumstances:
   1. If Safaricom becomes aware or has reason to believe that your Use of the Products and Services is unauthorized, unlawful, fraudulent, or contrary to these terms and conditions.
   2. If there has not been the Use of the Products and Services for a period of over one hundred and eighty (180) days.
   3. If you notify us that your SIM Card has been lost or stolen.
   4. If you do anything (or allow anything to be done) which may, in Safaricom’s view, damage or affect the operation or security of the Products and Services; and/or
   5. or reasons beyond Safaricom’s control.

Safaricom will, where possible, try to inform you that such action is or may be taken.

1. Where your SIM Card has been deactivated permanently, any credit balance in your account will be forfeited.
2. Where Safaricom has suspended or restricted access to the Products and Services for any of the reasons under 9.1, any reconnection will be at Safaricom’s discretion, and a reconnection fee may be charged. Please visit our website at www.safaricom.et, our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
3. Following the deactivation of your SIM Card, Safaricom reserves the right to recycle the mobile number and make it available for sale to another customer. Safaricom will not be liable to you for the deactivated number.
4. Where you ask us to reserve your number such that it is not terminated for not being in Use, such number can only be reserved for up to twelve (12) months from the date of notification. Thereafter, it will be terminated after one hundred and eighty (180) days of no activity or no notice to further reserve the number.

RECHARGES

1. You may recharge your account at any time via:
   1. SMS- send the Airtime Pin via SMS to 705
   2. IVR (Interactive Voice Record) - Call 705
   3. USSD (Unstructured Supplementary Service Data) - Dial *705# and follow the prompts
2. The balance included in your Prepay Plan is available for you to Use for two hundred seventy (270) days (the “Validity Period”).
3. You must recharge your account to extend the Validity Period of your airtime validity period.

GENERAL

1. Safaricom will inform you about any changes to these terms and conditions within a reasonable time, by publishing the changed terms and conditions on Safaricom’s website at www.safaricom.et or in any other relevant way available to it, including by SMS and voicemail.
2. If there are any differences between the printed version of these terms and conditions and the online version available on Safaricom’s website at www.safaricom.et, the online version will apply.
3. The Products and Services which you Use have specific terms and conditions published on our website at www.safaricom.et conditions and any other product-specific terms and conditions, the product-specific terms and conditions will apply to clarify the difference.
4. We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons. We shall also only process your information in accordance with the law. How Safaricom processes your personal information is detailed fully in our Privacy Policy, which is on Safaricom’s website at www.safaricom.et or available in our retail stores upon request.
5. Safaricom will not be liable for any loss or damage (including indirect loss) relating to the Products and Services, except for any liability accepted by law.
6. If any term or condition set out here is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.
7. Failure by either Safaricom or you to enforce any rights under these terms and conditions will be without prejudice to any available legal remedies.

LAW AND DISPUTE RESOLUTION

1. These terms and conditions are subject to and governed by the laws of Ethiopia.
2. Depending on the nature of your complaint, Safaricom aims to resolve it as soon as practically possible to give you a better customer experience as our valued customer. In this regard, Safaricom will endeavor to respond to complaints promptly and give feedback to customers within seven (7) working days.
3. For a detailed process on how we will handle Your complaint, please check our Consumer Code. The Consumer Code is accessible on our webpage at www.safaricom.et, our retail stores or the Safaricom Call Centre.
4. All disputes which cannot be mutually settled between us will be referred to the Regulatory Authority in line with the applicable law.

Welcome to Safaricom

These Terms and Conditions govern and provide information on the use of Mobile Voice and Data Prepay Bundle Service (“the Service”) and constitute an agreement between You (as Safaricom Enterprise Customer) and Safaricom when using these Services.

Definition

1. “Bundle” means the specific allocation of resources (mobile voice or data or a combination of both).
2. “Enterprise Base Tariff” means the default rate per second, per SMS or per Megabyte (MB) that applies to an Enterprise Customer for
   making voice calls, sending SMS messages, or browsing the web without purchasing a pre-pay bundle.
3. “Enterprise Customer or Customer or You” means a registered business, company and any organization including but not limited to government entities, embassies, and Non-Governmental Organizations.
4. “In-bundle” means any usage of voice calls, SMS and mobile data by the Customer within a certain allowance or limit of SMS, bytes and/ or time using the preferential rates.
5. “Loyalty Program” means a loyalty scheme where Customers earn points through their usage of products and Services.
6. “My Data Manager” means an application (App) that helps you to monitor and manage your mobile data usage in real-time.
7. “Off-Net Calls” means calls made from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
8. “On-Net Calls” means calls placed from a Safaricom Mobile Number to another Safaricom Mobile Number.
9. “Out-of-Bundle” means any usage of voice calls, SMS and mobile data by the Customer in excess of the allowance included in the In bundle Allowance.
10. “Preferential Tariff Rates” means special or in-bundle tariff rates applicable for the Service.
11. “USSD (Unstructured Supplementary Service Data) Menu” means Safaricom’s interactive menu on the Customer’s device which can be accessed by dialing the short code notified to the Customer by Safaricom.
12. “Safaricom” means Safaricom Telecommunications Ethiopia Plc.
13. “Services” means Mobile Voice and/or Data Prepay Bundle.
14. “Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time.

Eligibility
This Service is available to Safaricom Prepay Enterprise Customers.

The Service
The Service provides You with the opportunity to subscribe to either Mobile Voice or Data Bundles, or both.

Joining and Usage of the Service

1. Once You are registered as an Enterprise Customer, You will be onboarded onto the Enterprise Base Tariff which has default rates for Voice, Data and SMS. The Enterprise Base Tariff will also be the applicable rate for any Out-of-Bundle usage.
2. You may purchase the Bundles at any time through the USSD menu by dialing 777 and following the prompts. You will then have a view of the available monthly Prepay Mobile Voice or Data Bundle offer You can purchase.
3. When You purchase the relevant Mobile Voice or Data bundle, Safaricom will notify You through the USSD menu or/and SMS once the Bundles have been activated. Bundles will be activated on your registered mobile number(s).
4. When You purchase Mobile Voice Bundles and make on-net calls, your calls shall apply the on-net Preferential Tariff rates as described in the Tariff Guide. The rates will be available on our website at www.safaricom.et and/or at our retail stores and through text message at your request.
5. When You purchase Mobile Voice Bundles and make off-net calls, your calls will apply the off-net Preferential Tariff rates as described in the Tariff Guide. The rates will be available on our website at www.safaricom.et and/or at our retail stores and through text message at your request.
6. Mobile Data Bundles will apply the Preferential Tariff rates as described in the Tariff Guide and published on our website at www. safaricom.et and/or at retail stores.
7. Mobile Voice and Data Bundles will have a validity period of 31 (thirty one) calendar days (“Validity Period”), after which the Bundles will expire.
8. You may extend the Validity Period of the purchased Mobile Voice or Data Bundle by purchasing any other Mobile Voice or Data Bundle before the lapse of the Validity Period. When You purchase a new Mobile Voice or Data Bundle, the Bundle will take up the validity of the newest purchased Bundle.
9. You may carry over your unused Mobile Voice or Data Bundles consecutively for up to 6(six) months in line with clause (h) above, after which the Bundles will expire.
10. You may purchase the Bundles for yourself (Enterprise Customer) or for another Enterprise Customer as a gift.
11. You may purchase Bundles one-off or on an automatic renewal(recurring) basis. Auto renewal will apply only to purchases for self.
12. You may cancel the auto renewal option at any time through the USSD Menu 777.
13. Priority of bundle consumption will be on bundles purchased first for both in and out of bundle resources.
14. You can check the balance of the Bundles through the USSD menu by dialing 777.

Out of Bundle Usage

1. Out of bundle (OOB) will not automatically apply when your data Bundles are used up or expire.
2. You may activate and/or deactivate OOB usage through My Data Manager application at anytime to manage your data usage.
3. When you activate OOB usage, your data usage will automatically be charged the Enterprise Base Tariff when your bundle expires or is used up.

Exclusions

1. This service shall not apply to SMS and any SMS service will apply the Enterprise Base Tariff set out in the Tariff Guide.
2. The Service shall not apply to international calls and roaming. Your use of these services will be charged at the prescribed rates set out in the Tariff Guide.

Loyalty Program

1. You will accumulate loyalty points at the Enterprise account level; or at the mobile number(s) level by your written instruction to this effect.
2. You may redeem loyalty points for Services or/and devices per the prevailing terms and conditions available on our website and /or retail stores.

Service Opt-Out and/or Termination by the Customer

1. You may opt out of the service at any time, by dialing 777 on the USSD menu and following the prompts. Alternatively, you may terminate the service through a service termination request letter that is stamped and signed by an authorized representative of the Enterprise.
2. The change will be applied the next month.

Variation and Withdrawal of the Service by Safaricom
Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via SMS and/or media advertisements including at Safaricom’s discretion on our website at www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Privacy

1. We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. We shall only process Your information in accordance with the law. How Safaricom processes Your personal information is detailed fully in our Privacy Policy, which is on our website at www.safaricom.et and/or available in our retail stores upon request.

Extension of the Prepay Terms

1. These specific terms and conditions for Voice and Data Prepay Bundles are an extension of the published general Safaricom Prepay Terms and Conditions (“General Terms”)
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. If there is any difference between these terms and conditions and any of the General terms and conditions, these specific terms and conditions will apply to clarify the difference.
4. If there are any differences between the printed version of these terms and conditions and the online version available on our website at www.safaricom.et, the online version will apply.

Welcome to Safaricom.

The Services will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.

These terms and Conditions apply to the following Safaricom services:

1. Prepay Voice Packages
2. Prepay Data Packages
3. Prepay Short Message (“SMS”) Packages

(Collectively, “the Services”).

For the purposes of these terms and conditions:

1. “In-Bundle Usage” means any voice calls, data and SMS usage by You within a certain allowance or limit of time, bytes, and/or SMS using Preferential Rates.
2. “Off-Net Calls” means calls made from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
3. “On-Net Calls” means calls placed from a Safaricom Mobile Number to another Safaricom Mobile Number.
4. “Out of Bundle Usage” means usage charged directly from your airtime balance for any voice calls, data, and SMS usage by you more than or in the absence of the voice calls, data and SMS allowance included in the In-Bundle Usage.
5. “Preferential Rates” means special or in-bundle tariff rates applicable for the Services.
6. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

Eligibility

1. The Services are available to you if you are a Prepay Customer of Safaricom.
2. The Services will not be available to you if you are roaming. Applicable roaming tariffs for voice, data, or SMS charges will however apply when you are roaming and will be charged at the roaming rates outlined in our Tariff Guide.

The Services

1. The following services will be available to you
   1. The Voice Packages
   2. The Data Packages
   3. The SMS Packages
2. The Voice Packages, Data Packages and/or SMS Packages can be purchased for self or another person as a gift.
3. To enable gifting, the gifting party must have a sufficient airtime balance.
4. Voice Packages, Data Packages and/or SMS Packages which are gifted cannot be reversed.
5. Free or promotional Voice Packages, Data Packages and/or SMS Packages cannot be gifted.
6. Voice Packages, Data Packages and SMS Packages which are gifted via bundle transfer shall assume the bundle validity period of the purchased bundle.
7. Voice Packages, Data Packages and SMS Packages which are gifted via an indirect purchase (buy for another number) shall assume the validity period of the purchased bundle.
8. Voice Packages shall call On-Net only and shall apply per minute billing charging. Per minute billing means that you will pay for the full minute from the start of the call. E.g., if you talk for 20 seconds you will be charged for the full minute.
9. In respect of SMS Packages, the services will be available for use both On-Net and Off-Net and will be subject to Safaricom’s prevailing tariffs published on www.safaricom.et.

How to Access the Services

1. To access the Services, dial *777# from your Safaricom mobile line. You will then have a view of the available Voice Packages, Data Packages and/or SMS Packages offers which you can purchase for self and/or another person.
2. Voice Packages, Data Packages and/or SMS Packages can be purchased one-off or auto-renewable (recurring) under daily, weekly or monthly categories at any time, and shall be valid as set out below:
   1. Daily - Twenty-four (24) hours from the time of purchase.
   2. Weekly - Seven (7) days from the date of purchase; and
   3. Monthly - Thirty (30) days from the date of purchase.
3. Priority of consumption of Voice Packages, Data Packages, and/ or SMS Packages purchased under the daily, weekly, or monthly categories will depend on the bundle with the earliest expiry date irrespective of the validity period.
4. If you have received free or promotional Packages, the utilization of such free or promotional Packages will take precedence over the daily, weekly, or monthly categories.
5. You can purchase additional Voice Packages, Data Packages, and/or SMS Packages at any time while having active Voice Packages, Data Packages and/or SMS Packages.
6. Where you purchase additional Voice Packages, Data Packages and/ or SMS Packages prior to the expiry of an existing bundle, unused Voice Packages, Data Packages and/or SMS Packages will be carried over to the following day, week or month, as applicable.
7. Where there has not been a purchase of additional Voice Packages, Data Packages and/or SMS Packages, unused Voice Packages, Data Packages and/or SMS Packages will be forfeited and will not be carried over to the following day, week or month.
8. You can check your Voice Packages, Data Packages and/or SMS Packages balance by dialing *777# or *704#. You can also send any input e.g. character, word, letter via an SMS to 704.
9. You will be notified via SMS alert when your remaining Voice Packages, Data Packages and/or SMS Packages reach the following balances:
   1. Voice Packages - 500 minutes, 100 minutes, 50 minutes, 25 minutes, 10 minutes, 5 minutes and 0 minutes.
   2. Data Packages - 1000MB, 100MB, 50MB, 10MB and 0MB.
   3. SMS Packages - 500 SMS, 100 SMS, 50 SMS, 25 SMS, 10 SMS, 5 SMS and 0 SMS.
10. Upon exhaustion or expiry of your Voice Packages, Data Packages and/or SMS Packages, you will be redirected to *777# to enable you to purchase additional Voice Packages, Data Packages and/or SMS Packages.
11. Out of Bundle Usage
    1. Out of Bundle Usage in respect of Voice Packages is automatically activated and charged when your Voice Packages are used up, expire or upon un-subscription.
    2. Out of Bundle Usage in respect of Data Packages is not automatically activated and charged when your data Packages are used up, expire or upon un-subscription. You will have to
       enable Out of Bundle Usage via *777# on either a per MB or per minute basis to continue using data.
    3. SMS Out of Bundle Usage in respect of SMS Packages is automatically activated and charged when your SMS Packages are used up, expire or upon un-subscription.

How to Unsubscribe from the Services

1. You may unsubscribe from the auto-renewable (recurring) Voice Packages, Data Packages and/or SMS Packages by dialing *777# and following the prompts.
2. Once you unsubscribe, you will not be able to buy the packages on an auto renew basis. You will have to dial *777# every time you want to buy a package.

Privacy

1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

Extension of Prepay Terms and Conditions

1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Welcome to Safaricom

The following terms and conditions apply to the Safaricom International Calling Service and International SMS (“the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using the Service, it means you have read, understood, and accepted the terms and conditions set out herein.

Definition
For the purposes of these terms and conditions: “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

Eligibility
The Service is available to you by default provided you are a Safaricom Prepay customer.

The Service

1. The Service enables you, as Prepay customer of Safaricom, to call and send SMSs to other mobile users in different parts of the world.
2. International calls are charged either on a per minute (1:60) or per second (1:1) unitization. Per second billing means that you only pay for the second you use. E.g. if you talk for 20 seconds you will be charged for 20 seconds. Per minute billing means that you will pay for the full minute from the start of the call. E.g. if you talk for 20 seconds you will be charged for the full minute.
3. The list of international destinations that you can call, indicating the destinations which apply the per minute unitization and those which apply the per the second unitization is available on our website at www.safaricom.et or our retail stores or through enquiry at the Call Centre.
4. We will also indicate the applicable SMS rates for the various international destinations on our website at www.safaricom.et or our retail stores or through enquiry at the Call Centre.

Activation and Suspension of International Calling and SMS Service

1. The Service is activated by default.
2. To make a call, dial “+” or “00”, followed by the country code and then the phone number you wish to call.

Billing and Payment Terms

1. When you make a call, you will be charged the applicable rate as indicated in our Tariff Guide available on our website at www. safaricom.et or our retail stores or through enquiry at the Call Centre.
2. Free minutes, Bonus Airtime and Bonus Resources cannot be used for making international calls unless otherwise stated.
3. Different rates will apply for different international destinations. You will be charged the applicable rates for the country you are calling as per the Tariff Guide.
4. Safaricom shall charge you a flat rate for using the Service whether you call a mobile number or fixed line and whether the call is made during peak and off-peak periods.
5. Safaricom shall charge you for each SMS that you send. One SMS shall contain a maximum of 160 characters in English & 70 characters in other languages/characters.
6. You shall not be able to use standard Voice and SMS local packages when sending international SMSs or making international calls.
7. You will not be charged for receiving international calls and SMSs in Ethiopia.

Privacy

1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

Extension of Prepay Terms and Conditions

1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Welcome to Safaricom

The following terms and conditions apply to the Safaricom Prepay International Roaming Service (“the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using the Service, it means you have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:

1. “International Roaming” means a service which enables you as a Safaricom customer to make and receive voice calls, send and receive SMSs and /or use data services when travelling outside Ethiopia by using the infrastructure of a Host Network.
2. “Mobile Originating” or “MO” means a call or SMS originating from your mobile device placed or sent back home (Ethiopia); to a number within the Host Network; or any other international destination while you are using the international roaming service.
3. “Mobile Terminating” or “MT” means a call or SMS which terminates or is received on your mobile device while you are using the Service.
4. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
5. “Host Network” means a public mobile network situated in a country other than Ethiopia which permits you to make and receive voice calls, send text messages and use mobile data or access other services by reason of arrangements with Safaricom in accordance with these terms and conditions.

Eligibility
The Service is available to you provided you are a Safaricom Prepay customer.

The Service

1. The Service enables you to receive all services provided by Safaricom when travelling outside Ethiopia including but not limited to making and receiving calls, sending and receiving text messages and using mobile data.
2. The Service is only available in countries which Safaricom has established international roaming arrangements with.
3. The list of countries in which you will be able to access the Service and International Roaming tariffs is available on our website at www. safaricom.et our retail stores or through enquiry at the Call Centre.
4. You will be able to access our Call Centre when you are using the Service on this number +251 799 000 700. However, calls to the Call Centre while you using the Service are not free. The applicable charge will be specified in our Tariff Guide.
5. If you have selected to use the Call Divert Service to another number while using the Service, you will be charged for both incoming and outgoing calls (the divert) to the other number.
6. If you have selected to divert your calls to voicemail, you will be charged for both the incoming calls to your mailbox and the outgoing calls you will make to retrieve the voice message while international roaming.
7. Host Network(s) may have varying services available and may not have all the services provided by Safaricom. For instance, there will be Host Network(s) with no data services; and other Host Networks (s) with varying data speeds.
8. While Safaricom makes every effort to ensure that you receive the SMS notifications when International Roaming, we cannot be held liable for SMSs not received.
9. International Roaming may be more expensive compared to your local Safaricom tariffs. Please check the rates applicable to your intended destination(s) available on our website.

Activation and Suspension of international Roaming Service

1. The Service is activated by default for you as a Prepay customer of Safaricom.
2. You will be able to top up your account at any time using a Safaricom recharge voucher. You may recharge for yourself, or another person can recharge your account for you.

Billing and Payment Terms

1. You shall be charged different rates for making calls (MO calls), sending SMS (MO SMS) or using data while you use the Service.
2. You shall be charged different rates for receiving calls (MT calls), and SMS (MT SMS). This information will be clear in our Tariff Guide.
3. When you browse the internet on your phone, you will be charged the applicable rate as indicated in our Tariff Guide.
4. You will not be able to access or use your normal local prepay bundles (minutes, SMS, data) or promotional tariffs while you are using the Service.

Privacy

1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

Extension of Prepay Terms and Conditions

1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom call completion services (“the Services”). The Services will be available to you upon registration and activation of your SIM Card. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein.

Definitions
For the purposes of these terms and conditions:

1. Call Completion Services” means miscellaneous services available to you by Safaricom and include, Missed Call Alert Service, Caller Notify Service, Please Call Me Service and Airtime Credit Transfer Service.
2. Caller Notify Service” means a service that allows you, as a caller to a third party/called party, to be notified via SMS alert on the availability of the called party.
3. Missed Call Alert Service” means a service that allows you to be no- tified using an SMS of people who tried to call you while you were unavailable/unreachable either by your line being busy, your phone being off or out of coverage.
4. “Please Call Me Service” means a service that allows you to send a short message service (“SMS”) to another customer, requesting them to call you back even when your mobile balance is zero.
5. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

Eligibility
The Services are available to you provided you are a Safaricom customer.

The Services

1. Missed Call Alert Service
   1. Missed Called Alert Service is activated by default for you as a customer of Safaricom.
   2. You will receive an SMS with the below message from the caller’s number when your line is available or within coverage: “I tried to call you on DD-MM-YYYY HH: MM. Please call back”. No further messages will be deposited by the calling party.
   3. The Missed Called Alert Service is available to you free of charge.
2. Caller Notify Service
   1. Caller Notify Service is activated by default for you as customer of Safaricom.
   2. You will receive an SMS with the below message from the called party’s number when he/she is available: “You attempted to call me, but I was not available. Please call me back. Thank you.” No further messages will be deposited by the calling party.
   3. The Caller Notify Service is available to you free of charge.
3. Please Call Me Service
   1. Please Call Me Service is activated by default for you as a customer of Safaricom and shall be available across all networks.
   2. You may access the Please Call Me Service by (i) dialing *707*mobile number of the other party# ok; or (ii) using Safaricom self-service USSD menu (*777#).
   3. The Please Call Me Service is available to you free of charge up to five (Messages) per 24 hours (12:00 am – 11.59 pm). You will also get an additional 5 Please call me chargeable Messages each day.
   4. If you deplete the five (5) free of charge Please Call me Service messages, you may make use of five (5) additional Please Call Me Service (Messages), but you will be charged the applicable rate as indicated in the SMS to be sent to you or our Tariff Guide available on our website at www.safaricom.et. You need to have sufficient balance to make use of the additional chargeable Please Call Me messages.
   5. A new set of 5 free Please Call Me Messages and 5 additional chargeable Please Call Me Service Messages will be availed every day.
   6. Remaining free Please Call Me Service messages cannot roll over to the next day.
   7. You will be alerted via SMS once you have exhausted the free of charge Please Call Me messages and of the availability of up to five (5) chargeable Please Call Me Messages with a corresponding charge per single Please Call Me Service Message.
   8. Please Call Me Service is not available if you are roaming.

Privacy

1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
2. Safaricom shall also only process your information in accordance with the law.
3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

Extension of Prepay Terms and Conditions

1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these
   events, notice will be given via media advertisements including at Safaricom’s discretion on and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA PREPAY VOICE BUNDLE PROMOTION TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom Prepay Voice Bundle Promotion (“the Promotion”). By using the Prepay Voice Bundle Promotion, it means you have read, understood, and accepted the terms and conditions set out herein.

1. Promotion Mechanics
Under the Promotion, participants shall receive an additional bundle when they purchase the Prepay Enterprise voice bundles offers.

2. Eligibility
The Promotion is available to all Safaricom Prepay enterprise customers.

3. Promotion period
3.1 The Promotion will commence on 1st of November 2022 (“effective date”) and will continue for three (3) months (1st of November to 31st of January 2023).

3.2 The Promotion period may be extended at the sole discretion of Safaricom.

4. Prepay Voice Bundles Promotion
4.1 You must have a sufficient balance on your account to purchase the primary bundle.

4.2 You will be provided with a promotional Bundle upon purchasing a primary voice bundle as shown on the table below.

Primary Bundle	Price - Birr	Promotional Bundle	Total Offer
60 Mins	20 Birr	Not Applicable	60 Mins
185 Mins	50 Birr	50 Mins	235 Mins
300 Mins	75 Birr	100 Mins	400 Mins
400 Mins	100 Birr	150 Mins	550 Mins
1,000 Mins	200 Birr	400 Mins	1,400 Mins
1,500 Mins	300 Birr	600 Mins	2,100 Mins
2,000 Mins	380 Birr	1,000 Mins	3,000 Mins

4.3 The Promotion shall apply to voice bundles only.

4.4 The Promotional Bundle is not transfer

4.4 The Promotional Bundle is not transferrable from one subscriber to another.

4.5 You may purchase the Promotional Bundle for yourself or for another Enterprise Customer (Beneficiary Enterprise Customer). In such case, the Beneficiary Enterprise Customer will receive both the primary bundle and the Promotional Bundle.

4.6 The Prepay Voice Bundle Promotion can only be used to make on-net calls. (Safaricom to Safaricom).

4.7 The promotional bundle shall be allocated simultaneously with the primary bundle such that you will receive a total bundle allocation as reflected in the table above.

4.8 There is no limitation on the bundles and the frequency that you can purchase within the Promotion period. Upon purchase of the primary bundles, you will receive an SMS notification that you have received Promotion bundles in addition to the primary bundles you purchased.

4.9 The Promotion shall be valid for 30 (thirty) days from the date of purchase and unused Promotion will expire after 30 (thirty) days of purchase.

5. Extension of Prepay Terms and Conditions

5.1 These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.

5.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

5.3 Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA 4G WiFi SERVICES TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply to the Safaricom 4G WiFi Service (“the Service”). By using the Services, it means You (Customer) have read, understood, and accepted the terms and conditions set out herein.

1. Definitions

For the purposes of these terms and conditions:

1.1 “Active” means the SIM Card is still in use and not suspended or deactivated.

1.2 “Primary SIM Card/Number” means your main Safaricom mobile number for communication services and added by You as the number which shall receive notifications on the usage of the 4G WiFi SIM Card.

1.3 “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

1.4 “Secondary SIM Card” means the Safaricom SIM Card that You purchase to use with the WiFi Device.

1.5 “WiFi” means a facility allowing computers, smartphones, or other devices to connect to the internet or communicate with one another wirelessly within a particular area.

1.6 “WiFi Device” means a device such as a Mi-Fi or router or any other device that allows multiple end users and mobile devices to share mobile broadband Internet connection.

1.7 “4G WiFi Service” or “Service” means a part of Safaricom’s fixed wireless solution that offers internet services that run on Safaricom’s 4G network.

2. The Service

2.1. This Service is a prepay service.

2.2. The Service enables You to access the internet wirelessly anywhere in Ethiopia where there is Safaricom 4G coverage.

2.3. You are not guaranteed that the Service will be available if You access it in an area with no Safaricom 4G network.

2.4. You cannot access the Service when roaming.

2.5. You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.

3. Eligibility

3.1. You must be registered as a new Safaricom customer or an existing customer with an active line.

3.2. You must reside in an area with Safaricom 4G network coverage. To find out if your area is within our 4G coverage please visit https://safaricom.et/index.php/contact-us.

3.3. You must have a Safaricom 4G WiFi Device to use the Service.

3.4. You must have a secondary SIM card.

4. How to Access and Use the Service

4.1. Device

4.1.1 You will be required to purchase a 4G WiFi Device from Safaricom or distributor shops.

4.1.2 You should follow the instructions for use of the WiFi Device which are provided in the manual of the device.

4.1.3 Safaricom reserves the right to determine how many WiFi Devices and SIM Cards You may purchase in line with our numbering Policy.

4.1.4 The 4G WiFi Device is locked to the Safaricom network and can only be used with a Safaricom SIM Card.

4.1.5 The 4G WiFi Device (s) shall be subject to the warranty provided by the manufacturer. Safaricom will support your warranty claim in line with the manufacturer’s warranty terms and conditions. We shall however not support any out-of-warranty claims.

4.2 Primary and Secondary SIM Card

4.2.1 You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.

4.2.2 You will be charged for both the Primary SIM Card and Secondary SIM Card if You are a new Customer.

4.2.3 Upon successful registration of your Secondary SIM Card, You will receive a welcome SMS on the Secondary SIM Card.

4.2.4 After successfully registering your Secondary SIM Card, You should set up your Primary SIM Card to receive all notifications for the Secondary SIM Card through USSD (*777#).

4.2.5 Only the Primary SIM Card (s) can check the balances and account information of the Secondary SIM Card.

4.2.6 The Primary Number can be changed at any time via USSD. Changes made to the Primary Number will take effect immediately.

5. All Packages

5.1 To use the service, You must purchase any of the 4G WiFi packages or mobile data packages availed by Safaricom, on *777# or such platforms which Safaricom shall offer in the future.

5.2 Any registered and active Safaricom customer may purchase a 4G WiFi package for the Secondary SIM Card on *777#. Both the Primary SIM Card and the SIM Card used to make the purchase of the package will receive an SMS confirming the transaction.

5.3 All 4G WiFi packages shall be valid for a period of thirty (30) days from the date of purchase and shall not roll over to the next month (beyond the 30th day).

5.4 You can purchase more than one 4G WiFi package at any given period; However, the consumption priority will be given to the package with the earliest expiry date.

5.5 Should You exhaust your 4G WiFi package (s), You can purchase additional packages through the following prompts:

I.  Dial *777# select internet and SMS then select 4G WiFi

II.  Enter the number of the Secondary SIM Card.

III.  Select your preferred 4G WiFi package.

IV.  Confirm purchase of Your preferred 4G WiFi package and pay.

V.  You will then receive an SMS confirming the successful purchase of the 4G WiFi package.

5.6 If You exhaust the 4G WiFi package and continue using the Service, You will be charged an out-of-bundle data usage at the prevailing out-of-bundle rates.

5.7 You can check the balance of the 4G WiFi packages by dialing *777# or *704# on your Primary number.

6. Restrictions

6.1 You may access and use the Service only for personal consumption and shall not resell to any other customer without written confirmation from Safaricom.

6.2 You may not use, nor negligently or intentionally permit others to use, the Service in any manner or for any purpose other than as set out in these Terms and Conditions.

6.3 You may not attempt:

6.3.1 charge any person a fee to access the Service without authorization from Safaricom.

6.3.2 permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using your equipment or otherwise.

7 Extension of Prepay Terms and Conditions

7.1 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.

7.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

7.3 Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA ALL NETWORK PREPAY VOICE , DATA AND SHORT MESSAGE SERVICE PACKAGES
TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.

These terms and Conditions apply to the Safaricom All-Net Packages hereafter “the Service”.

The “Service” will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.

For the purposes of these terms and conditions:

1. Definitions

1.1 All-Network or “All-Net” means the voice and SMS resources can be used to make calls and send SMSs both On-net and Off-net.

1.2 “In-Bundle Usage” means any voice calls and SMS usage by You within a certain allowance or limit of time, bytes, and/or SMS using Preferential Rates.

1.3 “Off-Net Calls” means calls originating from a Safaricom Mobile Number and terminating on a Mobile Number of another licensed Telecommunications Operator in Ethiopia.

1.4 “Off-Net SMS” means a text message sent from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.

1.5 “On-Net Calls” means calls originating from a Safaricom Mobile Number and terminating on another Safaricom Mobile Number.

1.6 “On-Net SMS” means a text message sent from a Safaricom Mobile Number to another Safaricom Mobile Number.

1.7 “Out of Bundle Usage” means usage charged directly from your airtime balance for any voice calls, data and SMS usage by you more than or in the absence of the voice calls and SMS allowance included in the In-bundle Usage.

1.8 “Per Second Billing” means that you will only pay for the seconds consumed from the start of the call. E.g., if your call lasts for 20 seconds, only 20 seconds will be deducted from your allocation not the full minute.

1.9 “Preferential Rates” means special or in-bundle tariff rates applicable for the Services.

1.10 “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

2. Eligibility

2.1 The Service is available to you if you are a Prepay Customer of Safaricom.

2.2 The Service will not be available to you if you are roaming or making international calls or SMSs. Applicable roaming and international calling and SMS tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls and SMSs.

3. The Service

3.1 All-Net packages are monthly packages and shall be valid for thirty (30) days from date of purchase.

3.2 They shall offer a combination of Voice, Data and SMS resources.

3.3 The voice resources shall be used to make On- Net Calls and Off- Net Calls; and the SMS resources shall be used to send both On-Net SMS and Off-Net SMS.

3.4 The In-Bundle Usage of All-Net calls and SMSs shall be charged preferential rates.

3.5 The minutes allocated in the All-Net packages shall apply Per Second Billing charging.

3.6 The data allocated in the All-Net Packages shall apply per volume (MB) charging.

3.7 All- Net packages can be purchased one-off or auto-renewable.

4. Gifting

4.1 All-Net packages can be purchased for self or another person as a gift. To enable gifting, the gifting party must have a sufficient airtime balance to purchase the bundle.

4.2 All-Net packages, which are gifted cannot be reversed.

4.3 Free or promotional All-Net packages cannot be gifted.

4.4 All-Net packages, which are gifted shall assume the bundle validity period of the purchased bundle.

5. How to Access the Service

5.1 To access the Service, dial *777# from your Safaricom mobile line. You will then have a view of the available All-Net package offers which you can purchase for self and/or another person.

5.2 You may subscribe to more than one package at a time. However, the priority of consumption of packages purchased will depend on the bundle with the earliest expiry date.

5.3 Where you purchase additional All-Net packages prior to the expiry of an existing All-Net bundle, unused resources will be carried over to the following month.

5.4 Where you do not purchase any additional All-Net packages, unused resources will be forfeited at the end of the thirty (30) days and will not be carried over to the following month.

5.5 You can check your All-Net packages balance by dialing *777# or *704#. You can also send any input e.g., character, word, letter via an SMS to 704.

5.6 You will be notified via SMS alert when your remaining All-Net packages reach the following balances.

5.6.1 Voice resources : 500 minutes, 100 minutes, 50 minutes, 25 minutes, 10 minutes, 5 minutes, and 0 minutes.

5.6.2 SMS resources : 500 SMS, 100 SMS, 50 SMS, 25 SMS, 10 SMS, 5 SMS and 0 SMS.

5.6.3 Data resources : 1000MB, 100MB,50MB,10MB and 0MB

5.7 Safaricom reserves the right to change the threshold balances without notice.

5.8 Upon exhaustion or expiry of your All-Net packages, you will be redirected to *777# to enable you to purchase additional package(s).

5.9 Out of Bundle Usage for All- Net Packages:

5.9.1 Out of Bundle Usage in respect of voice resources is automatically activated and charged when your voice resources are used up or have expired.

5.9.2 Out of Bundle Usage in respect of data resources is not automatically activated and charged when your data resources are used up, expire or upon un-subscription. You will have to enable Out of Bundle Usage via *777# on either a per MB basis to continue using data.

5.9.3 Out of Bundle Usage in respect of SMS resources is automatically activated and charged when your SMS resources are used up, expire or upon un-subscription.

6. How to Unsubscribe from the Auto renewable Packages

6.1 You may unsubscribe from the auto-renewable (recurring) packages at any time by dialing *777# and following the prompts.

6.2 Once you unsubscribe, your packages will not auto renew, however you will still be able to use any existing package or resources until it is depleted or expires. After unsubscribing from auto-renew packages, you will be required to manually purchase All-Net packages via *777# every time you want to use All-Net resources.

7. Privacy

7.1 Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons

7.2 Safaricom shall also only process your information in accordance with the law.

7.3 How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

8. Extension of Prepay Terms and Conditions

8.1 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.

8.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

8.3 Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

TERMS AND CONDITIONS FOR SAFARICOM ETHIOPIA PREPAY 4G BUSINESS INTERNET FOR ENTERPRISE CUSTOMERS

Welcome to Safaricom.

These Terms and Conditions govern and provide information on the use of Prepay 4G Business Internet Service (“the Service”) and constitute an agreement between You (Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

Definitions “Customer Premise(s) Equipment (“CPE”)” means a telecommunication equipment that is used to access the Internet or access services on a Safaricom network, whether directly or indirectly connected to that network. “Enterprise Base Tariff” means the default rate per second, per SMS or per Megabyte (MB) that applies to an Enterprise Customer for making voice calls, sending SMS messages, or browsing the web without purchasing a pre-pay bundle. “MiFi Device” or “Device” means a small portable wireless router that acts as a mobile hotspot for any of Your Devices such as smartphone, computer, tablet, etc. “Package” means the Prepaid 4G Business Internet Package offered by Safaricom. “Primary SIM (Number)” means Safaricom mobile number added as the main number for operating the Service. “Purchasing Number” means any Safaricom mobile number which purchases a 4G Business Internet Package for the Secondary SIM. “Safaricom” means Safaricom Telecommunications Ethiopia PLC. “Secondary SIM (Number)” means a Safaricom SIM bundled with a Mifi Device which you can only use to access the Service. “Service” means the 4G Business Internet Service. “USSD (Unstructured Supplementary Service Data) Menu” means an interactive menu on the Customer’s Device which enables customers to access Safaricom short code services. Eligibility The Service will be available to all new and existing Safaricom Enterprise customers. You must have an active Primary Safaricom SIM and a Secondary SIM which comes with the MiFi-Device. You will be required to go through the SIM registration process and the Know Your Customer (KYC) vetting process to register both SIM cards in line with the SIM Card Registration Directive. If you are an existing customer, you shall only be required to register for the Secondary SIM. If You are a new customer to Safaricom, you will also be charged for both SIM Cards. The Service The Service will only be available in areas covered by Safaricom 4G networks. We will advise you on which areas we currently have coverage upon your purchase of the service. Safaricom does not guarantee that the Service will be available or will be at the expected quality if you access it in areas with no 4G network coverage. The Service allows to access internet within our 4G coverage areas using any 4G enabled Device such as a smartphone, MiFi Device, CPE and also enables you to hot spot other devices. The Service shall be automatically activated at the time of onboarding and upon successful registration of the SIM cards on the Safaricom Upon successful registration of Your Secondary SIM, you will receive a welcome SMS on the Primary Number. The Secondary SIM may come with a welcome offer determined by Safaricom, however, Safaricom reserves the right to discontinue giving out welcome offers at any time and without prior notice. Information about the Service, Packages and ratesis available on our website www.safaricom.et, USSD, retail stores and at our Enterprise partner’s or Distributor’s stores. You cannot access the Service when roaming. You cannot make voice calls with the Secondary SIM, but you can receive voice calls if you use it with a mobile phone.

4.  MIFI Device and the Secondary Number SIM 4.1 You can purchase the WIFI Device and SIM cards from Safaricom Shops. Purchase of the Device will be upfront before use. 4.2 Safaricom Devices (WIFI and CPE) will be locked to Safaricom network, meaning that they can only be used with a Safaricom SIM card. 4.3 The Device (s) shall be subject to the warranty provided by the Manufacturer. Safaricom will support your warranty claim in line with the manufacturer’s warranty terms and conditions. Safaricom shall however not support any out of warranty claims other than provided by the manufacturer. 4.4 Your Primary Number will be connected to a Secondary SIM upon registration. 4.5 The Primary Number can be changed/replaced by the owner at any time via the USSD menu or at Safaricom shops or assigned dealer shops upon verification of SIM ownership. Safaricom will not be liable for any changes on USSD. 4.6 Changes made to the Primary Number will take effect immediately. 4.7 If the Primary Number assigns another Safaricom mobile number via USSD menu, threshold notifications will be sent to the other number assigned.   5.  Packages Purchase 5.1 The Primary Number or Purchasing number may purchase data packages for the Secondary SIM card or any Safaricom Mobile Number at any time using airtime. These packages are available on USSD. 5.2 Upon successful purchase for the Secondary SIM, an equivalent airtime amount will be deducted from the Primary Number or Purchasing Number. 5.3 Your Primary Number or any Purchasing Number can buy any of the data Packages for the Secondary SIM as many times. However, the Package with the earliest expiry date shall expire first. The Purchasing Number will however not be able to check Package balances for the Package bought for the Secondary Number 5.4 The Primary Number can check the Package balance of any Secondary SIM attached to it. 5.5 Safaricom shall send SMS notifications on the successful purchase of the Packages to your Primary SIM and any Purchasing Number. 5.6 All Packages are valid for a period of 30 days from the date of purchase and do not roll over to the next month (beyond the 30th day). 5.7 Additional packages while the existing one is still valid shall not extend the validity of the existing package. Safaricom reserves the right to extend the 30 days validity period on its monthly packages and will notify the customer 5.8 You can check the balance on the Secondary SIM by dialing *777#. 5.9 Safaricom shall also send threshold notifications at 10MB,50MB, 1GB, and 5GB and 100% of Package utilization to the Primary Number only. Such threshold may be amended or changed by Safaricom from time to time without prior notice to You. 5.10 Safaricom shall send an expiry notification of the Package to the Primary Number at the end of the Validity period. 6.  Out of Bundle Usage 6.1 If you exhaust the Package and continue accessing the internet without purchasing an additional Package or when your Package expire You will be charged an out-of-bundle data usage for both SIMs at the prevailing Safaricom out-of-bundle rates 6.2 Out of bundle (OOB) will not automatically apply when your data Bundles are used up or expire. You may activate and/or deactivate OOB usage through My Data Manager application at any time to manage your data usage. 6.3 When you activate OOB usage, your data usage will automatically be charged the Enterprise Base Tariff when your bundle expires or is used up. 6.4 The Enterprise Base Tariff (out of bundle) will be available on our website at www.safarciom.et, USSD, retail stores and at Enterprise partner’s or Distributor’s stores.

7.  Restrictions on Access to and Use of the Service 7.1 You must access and use the Service only in accordance with this agreement and any applicable law and policy as may be introduced over a period of time. 7.2 You must neither use the Service in any manner or for any purpose other than as set out in these Terms and Conditions, nor negligently or intentionally permit any other person to do so. 7.3 You must not attempt to or charge any person a fee to access the Service without authorization from Safaricom; permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using Your Equipment or otherwise. 8.  Privacy 8.1 Safaricom ensures the minimum legally protected personal information collected on the basis of necessity based on the KYC processes. 8.2 How Safaricom processes Your personal information is detailed fully in the Privacy Policy available on safaricom.et. 9.  Extension of Prepay Terms and Conditions 9.1 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions. 9.2 All general provisions applicable to Prepay Services under the Prepay Terms and Conditions shall apply to these Terms and conditions. 9.3 Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA SIM CARD, DATA AND DEVICE BUNDLE CAMPAIGN TERMS AND CONDITIONS

Welcome to Safaricom.

The following terms and conditions apply when you purchase a Device along with a SIM Card from Safaricom during the Campaign Period. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein

1. Definitions
   For the purposes of these terms and conditions:
   1. “Data Award”means the free data bundle offered by Safaricom for a SIM Card bought with a qualifying Device during the Campaign Period.
   2. “Campaign” means the SIM Card, data and Device bundle campaign
   3. “Device” means handset (s) sold by Safaricom at its shops as well as authorized distributor shops.
   4. “Offer” means a Device bundled with a SIM Card and data
   5. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
2. Campaign Period
   1. The Campaign shall run from 12th October 2022 to a period that will be communicated by Safaricom.Such period may be amended by another alternate period that may be communicated by Safaricom at its discretion (the “Campaign Period”).
   2. Safaricom reserves the right to extend the Campaign Period in its absolute discretion upon notice to you
3. Eligibility
   The Offer is open to you when you purchase a qualifying Device along with a Safaricom SIM Card from any Safaricom retail shop or distributor shops. The list of participating Devices may change from time to time.
4. How to Participate
   1. You can participate in the Campaign by purchasing a Safaricom SIM Card along with the selected Devices from the Safaricom shop or authorized distributor shops.
   2. Safaricom reserves the right to suspend or modify the Campaign including any of its elements at any time. We shall notify you of any suspension or modification through our various channels.
   3. The Offer shall be available on a first come first served basis while stocks last.
   4. You must initiate a data session by browsing the internet from the Device to receive the Data Award.
5. Qualifying Device Models
   The list of qualifying Devices shall be displayed in our retail shops or distributor shops or on our website (www.safaricom.et) at Safaricom’s discretion.
6. SIM Card and Device Bundling
   1. To get the Data Award, you must also purchase a SIM Card with the Device and register it on the Safaricom network.
   2. The Data Award amount in respect of each Device type will be determined by Safaricom and the same may be updated by Safaricom at any time.
   3. Some of the participating Devices are dual SIM devices. In order to get the best experience, please make sure that you use the Safaricom SIM Card in the primary SIM Card slot.
   4. The Data Award shall be allocated to you upon successful SIM Card registration, latching the Device on the Safaricom network, and starting a data session.
   5. Safaricom will send you an SMS notifying you of the allocation of your Data Award.
   6. All Data Awards will have a validity period of 30 days from the date of receiving the award and will not roll over
7. Extension of Prepay Terms and Conditions
   1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific Terms and Conditions.
   2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific Terms and Conditions shall apply to these Terms and conditions.
   3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Campaign and Offer at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA ON-NET OFF-PEAK CALLING TARIFF TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.

These terms and Conditions apply to the Safaricom On-Net Off-Peak Calling Tariff services hereafter "the Service".

The Service will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.

For the purposes of these terms and conditions:

1. Definitions
   1. “On-Net Calls” means calls originating from a Safaricom mobile number and terminating on another Safaricom mobile number.
   2. “On-Net Off-Peak Calling Tariff” means a Preferential Rate charged by Safaricom for On-Net Calls during Off-Peak Hours.
   3. “Off-Net Calls” means calls originating from a Safaricom mobile number and terminating on a mobile number of another licensed Telecommunications Operator in Ethiopia
   4. “Off-Peak Hours” means a period in Ethiopian time that starts at 9:00 pm in the evening and ends at 6:00 am in the morning, every day.
   5. “Preferential Rate(s)” means special tariff rates applicable for the Services.
   6. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
   7. “Tariffs” means Safaricom’s charges for Use of the Services and will include the underlying terms and conditions relevant to the products and services as varied from time to time.
   8. “Tariff Guide” means a guidance catalogue of products and services and charges as published from time to time.
2. Eligibility
   1. The Service is available to you if you are a Prepay customer of Safaricom.
   2. The Service will not be available to you if you are roaming or making international calls. Applicable roaming and international calling Tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls.
3. The Service
   1. The Preferential Rates are promotional and will be applicable from 20^th January 2023 to 21^st March 2023. Safaricom retains the right to extend or reduce this period without prior notice to you
   2. The On-Net Off-Peak Calling Tariff is ETB 0.20 per minute. Safaricom retains the right to amend such Tariff without any prior notice to you.
   3. You may not be required to opt-in to make use of the Service. The On-Net Off-Peak Calling Tariff is automatically activated during the Off-Peak Hours.
   4. You will be charged with standard rates (non-Preferential Rates) for Off-Net Calls.
4. Repeal of Existing Packages
   All previous free or preferential rate on-net off-peak calling tariff is hereby repealed by these Terms and Conditions.
5. Privacy
   1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
   2. Safaricom shall also only process your information in accordance with the law.
   3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
6. Extension of Prepay Terms and Conditions
   1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific prepay terms and conditions.
   2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific prepay terms and conditions shall apply to these Terms and conditions.
   3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA RECHARGE AND GET TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

Welcome to Safaricom.

These terms and Conditions apply to the Safaricom Recharge and Get packages hereafter “the Gursha Package (s)”.

The Gursha Package will be available to you upon registration and activation of your SIM Card. By using the Gursha Package, it means you have read, understood, and accepted the terms and conditions set out herein.

For the purposes of these terms and conditions:

1. Definitions
   1. “Gursha On-Net Minutes” means the Gursha Package that enables you to make local On-Net Calls only.
   2. “Gursha Off-Net Minutes” means the Gursha Package that enables you to make local Off-Net Calls only.
   3. “Gursha Data” means the Gursha Package that enables you to browse data locally and cannot be used when roaming.
   4. “Off-Net Calls” means calls originating from a Safaricom mobile number and terminating on a mobile number of another licensed Telecommunications Operator in Ethiopia
   5. “On-Net Calls” means calls originating from a Safaricom mobile number and terminating on another Safaricom mobile number.
   6. “Recharge and Get” means the Gursha Package availed by Safaricom where, at the time of recharge, you get new minute and data bundles as a bonus (“Gursha”) in addition to your main balance being credited in an equivalent amount of the recharge.
   7. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
2. Eligibility
   1. The Gursha Package is available to you if you are a Prepay Customer of Safaricom.
   2. The Gursha Package will not be available to you if you are roaming or making international calls. Applicable roaming and international calling tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls.
3. Terms of use for the Gursha Package
   1. You may avail yourself of the Gursha Packages when you recharge your account with any recharge type (including without limitation physical voucher, electronic voucher distribution (EVD), Pin-less voucher, and mobile money airtime top-up).
   2. The Gursha Package may be used for Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data as provided in Clause 4 below.
   3. The Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data shall have a validity period of seven (7) days.
   4. The Gursha bundles will be aggregated per bucket; Safaricom will extend the validity of the Gursha buckets for each new recharge.
   5. You cannot share or transfer balances from your Gursha Package to another SIM Card.
   6. You can check your remaining balance from the Gursha Package through USSD (*777# and *704#).
   7. You will receive a threshold notification upon utilization of the Gursha Package. The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
      • For Gursha On-Net and Gursha Off-Net Minutes – 500Min, 100Min, 50Min, 25Min, 10Min, 5Min utilization.
      • For Gursha Data - 1000MB, 100MB, 50MB, 10MB utilization.
   8. The Gursha Package will be available to you from December 2, 2022, to February 28, 2023. Safaricom retains the right to extend or reduce this period without prior notice to you.
4. Gursha Packages
   1. For every recharge, you will qualify for the Gursha Packages corresponding to the recharge value as follows:

      Recharge Value (in ETB)	Gursha	Gursha Data (in MBs)	Gursha On-Net Minutes	Gursha Off-Net Minutes
      5	Free 10Mins + 10MBs	10	5	5
      10	Free 20Mins + 20MBs	20	10	10
      15	Free 30Mins + 30MBs	30	15	15
      20	Free 40Mins + 40MBs	40	20	20
      25	Free 50Mins + 50MBs	50	25	25
      50	Free 100Mins + 100MBs	100	50	50
      100	Free 200Mins + 200MBs	200	100	100
      100 and above	Free 200Mins + 200MBs	200	100	100

   2. The Gursha Packages provided in Clause 4.1 may be amended by Safaricom at any time without notice to you.
5. Privacy
   1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
   2. Safaricom shall also only process your information in accordance with the law.
   3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
6. Extension of Prepay Terms and Conditions
   1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific prepay terms and conditions.
   2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific prepay terms and conditions shall apply to these Terms and conditions.
   3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Gursha Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

SAFARICOM ETHIOPIA FREE 1GB WHATSAPP PACKAGE TERMS AND CONDITIONS

Welcome to Safaricom.

The following Terms and Conditions apply to the Safaricom Telecommunications Ethiopia PLC (“Safaricom”) free 1GB WhatsApp monthly package (“the Package”). The Package will be available to you upon registration and activation of your SIM Card. By using the Package, it means you have read, understood, and accepted the Terms and Conditions set out herein.

1. Eligibility
   The Package is available to you provided that you are registering for a new Safaricom SIM Card.
2. The Package and terms of use
   1. The Package will be available to you when you register for a new SIM Card starting from December 9, 2022, up to December 8, 2023 (the “Validity Period”).
   2. The Package is valid for thirty (30) days and does not roll over beyond thirty (30) days.
   3. For six (6) consecutive months, the Package will be awarded to you every thirty (30) days on the anniversary of your registration and activation of your SIM Card. Safaricom reserves the right to extend or shorten the Validity Period.
   4. You can check your balance through USSD (*777#) and (*704).
   5. You will receive a threshold notification for the resources upon utilization. The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
      • 1GB WhatsApp resources - 100MB, 50MB,10MB and 0MB.
   6. The Package shall not be transferable.
   7. The Package can only be used to access WhatsApp through the application or the web.
   8. If you have an additional data package, airtime balance for out-of-bundle usage, and the Package, priority will be given to the Package for using WhatsApp.
   9. If you exhaust your Package, you will be charged the prevailing out-of-bundle rates, or normal data package rates if you have an additional data package.
   10. You cannot opt-out or unsubscribe from the recurring service.
   11. You cannot use the Packages when you are roaming. Whilst roaming the use of the standard applications will be charged at the normal Safaricom tariff.
   12. The Package cannot be tethered for use on other devices.
   13. By using the Package, you are subject to the terms and conditions as well as the privacy policy of the application provider.
   14. Safaricom is not liable for any faults, glitches, bugs or technical issues that might occur on the standard application (WhatsApp). Furthermore, Safaricom shall not be held accountable for any damages or loss incurred as a result of your use of the platform or application.
   15. Safaricom is not liable for any third-party content and/or advertisement that might appear while you are using your Package.
   16. Safaricom retains the right to change, amend or stop the availability and/or renewal of the Package at any time without any prior notice to you.
3. Privacy
   1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
   2. Safaricom shall only process your information in accordance with the law.
   3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
4. Extension of Safaricom Terms and Conditions
   1. These Terms and Conditions are supplemental and subject to the published Safaricom Prepay and Postpay General Terms and Conditions and other product specific Terms and Conditions.
   2. All general provisions applicable to prepay and postpay services under the Prepay and Postpay Terms and Conditions and other product specific Terms and Conditions shall apply to these Terms and Conditions.
   3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw the Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.