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    Product Terms and conditions

    1. Introduction
      1. This website (www.safaricom.et) is operated by or on behalf of Safaricom Telecommunications Ethiopia PLC (“Safaricom Ethiopia”) and is intended for use by Safaricom Ethiopia customers.
      2. The information on the website and in particular, prices, if any, are updated from time to time. Please check the website and read these Terms and Conditions to ensure you have the latest information.
    2. Acceptance of Terms and Conditions
      1. The Terms and Conditions set out below apply to every person who uses, accesses, refers to or views this website (“you” or “your”). Your access to and use of this website constitutes your agreement to and acceptance of these Terms and Conditions.
      2. By using this website, you hereby warrant to Safaricom Ethiopia that you have the required legal capacity to enter into and be bound by a contract. Minors must be assisted by their legal guardians when reading these Terms and Conditions. If you are unsure whether you have the legal capacity to enter into contracts, please ask someone to assist you with this information before continuing to use this website. Please do not use or access the website if you do not agree with any provision contained in these Terms and Conditions.
    3. Your information
      1. We are committed to respecting and protecting the privacy of your personal data. Please read our Privacy Statement Policy which indicates what type of information we collect, why we collect and how we use your personal information, how we use cookies on this website and your rights in relation to such information.
    4. What we allow you to do
      1. You are allowed to use the website, content and services for personal, non-commercial purposes in compliance with these Terms and Conditions. You are allowed to download, copy, comment and print the Website Material copy content in an unchanged form to the extent that is permitted by Safaricom Ethiopia or the copyright owner. This permission does not extend to the source code of this website or to the source code of any software or computer program that forms part of the Website Material.
    5. What we don’t allow you to do
      1. Unless we tell you otherwise, you and any person you allow to use the website and content are not allowed to:
      2. make available the website and content (or any part of it) for any commercial or unlawful purpose;
      3. replicate the homepage or create a separate border around any part of the website and content (also known as framing);
      4. distribute or access any content that is obscene, threatening, inappropriate, in breach of confidence or privacy, in breach of any intellectual property rights (including copyright), unlawful, or in our opinion objectionable; and
      5. deliver spam of any kind, collect, or process information about users of the website or otherwise distribute unauthorized or unsolicited advertising, engage in unlawful activity, or engage in any other behavior intended to restrict or prevent other users from using the website and content, or which is likely to damage our reputation or the reputation of any third party.
      6. You must not interfere with or jeopardize the functionality or the operation of any part of this website or attempt to interfere with or jeopardize, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of this website or of the Website Material.
    6. Protection of this Website and intellectual property rights
      1. The word or mark or brand Safaricom however represented, all associated logos and symbols, and any combinations with another word or mark, are the trademarks of Safaricom Ethiopia, its affiliates and its licensor. All intellectual property rights in any material or content contained in or accessible via the website is either owned by us or has been licensed to us for use. You shall not use the website beyond the scope of these terms and Conditions without first obtaining the written permission of the owner of the rights in that material.
      2. You’re not entitled in respect of any content to allow third parties to access it unless and to the extent expressly permitted; or to change the site in any other way.
      3. In line with the permission granted to use the rights in the material under article 6(a), you will only make fair use of the trademarks on this website and will not use them:
      4. as part of your own marks;
      5. in a manner which is likely to cause confusion or damage to the reputation of Safaricom Ethiopia or its affiliates; or to identify or imply endorsement or otherwise of products or services to which they do not relate.
      6. We may, at any time, moderate, remove or edit any material that you place or attempt to place on the website and block or suspend your access to the site.
      7. If you believe there’s a breach of these terms, or your privacy or your intellectual property rights in relation to this website please report this to us. We will make every reasonable effort to address the breach. However, we will not be liable for any failure to remove, or delay in removing, any content or third-party material from the site or services, or for any good faith but wrongful removal of any third-party material.
    7. Third party websites
      1. The inclusion of links on this website to third party websites does not imply our endorsement of such sites. They are provided solely for your convenience. We accept no responsibility for such third-party content, services and sites.
      2. Unwanted communications may be sent to you by third parties. We accept no liability for any loss or damage resulting from the receipt of such communications from third parties.
    8. Monitoring of Access
      1. By using this website, you give us your consent to monitor your access and we shall have the right to block your access where we believe that you are acting illegally, unlawfully or in breach of these Terms and Conditions. This is done to maintain the integrity and security of our website and as an inherent part of and to secure the effective operation of our websites and our information technology systems.
    9. Limitation of liability
      1. This website, content and services are supplied to you on an ‘as is’ basis and we make no warranties, express or implied, regarding their satisfactory quality, fitness for a particular purpose, reliability, timeliness, accuracy, completeness, security or that they are free from error unless specifically set out in the terms accompanying such content or service.
      2. We shall try to ensure that the information within the website is accurate, but your access to the website and services and any action you carry out on the basis of information you obtain from or via the site is carried out entirely at your own risk and we accept no liability for any losses that you may suffer as a result.
      3. We will not be liable for any loss of use, profits or data or any indirect, special or consequential damages or losses, whether such losses or damages arise in contract, negligence or tort, or otherwise in relation to:
      4. your use of reliance upon or inability to use the site or content;
        the deletion with or without notice or cause of any of your data or information stored on the site;
      5. any loss of your content or communications resulting from delays, non-deliveries, missed deliveries, service interruptions or a failure, suspension or withdrawal of all or part of the site at any time;
      6. the removal from the site of any content or communications sent or posted by you on or via the site;
      7. any circumstance that is outside of our reasonable control; and
      8. any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into our agreement with you.
      9. Nothing in these terms is intended to exclude or limit our liability for death or personal injury, our fraud or any other liability which we may not by law exclude or limit.
    10. Indemnity
      1. You hereby indemnify Safaricom Ethiopia and its officers, directors, employees, servants, agents or contractors or other persons for whom in law Safaricom Ethiopia may be liable from any loss, damage, damages, liability, claim or demand due to or arising out of your use of this website or the Website Material or your breach of these Terms and Conditions.
      2. Without affecting the generality of (a) above, Safaricom Ethiopia shall not be liable to you for any breach of these terms and conditions or failure to perform any obligations as a result of technical problems relating to its network, termination of any license to operate or use the network, act of God, government control, restrictions or prohibitions or other government act or omission, whether local or national, act of default of any supplier, agent or sub-contractor, industrial disputes or any other cause beyond Safaricom Ethiopia's control.
    11. General
      1. These terms and (where applicable) the relevant additional terms that you accept as part of the registration or purchasing process for a service or product and (if applicable) any third-party terms and conditions, form the entire understanding between you and us concerning your use of the site and services and supersede all previous agreements relating to such use.
      2. If any part of these terms is determined to be legally invalid or unenforceable, such provision will be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms will continue unaffected.
      3. You or we will not be prevented from taking any further action if you or we fail to enforce the rights granted under these terms.
      4. Safaricom Ethiopia reserves the right to amend or modify these website terms and conditions any time. Any amendment or modification to these terms and conditions will take effect from the date the terms and conditions will be posted on the Safaricom Ethiopia website.
      5. These terms will be governed by and interpreted in accordance with the laws of the Federal Democratic Republic of Ethiopia and you and we both consent to the exclusive jurisdiction of the Ethiopia Courts.
    12. Contact us
      1. If you have any questions concerning this website or the services and products, we provide please contact us on these channels.

    Welcome to Safaricom

    These Terms and Conditions govern and provide information on the Use of Prepay Products and Services and constitute an agreement between You (Customer) and Safaricom when you Use these Products and Services.

    Definition

    1. “A Person with Parental Authority” means the birth parents of a minor, a legal guardian of a minor, or another person who can demonstrate legitimate authority over a minor’s affairs.
    2. “Consumer Code” means a Code of conduct which reflects the rights of our Consumers when using our Products and Services, and the process to follow when they are unhappy with our Products and Services and how we serve them.
    3. “Minimum Airtime Credit” means the minimum airtime balance that you should have in your account to successfully access our Products and Services. This includes, for example, making a call, sending Short Message Services (SMS), and using data.
    4. “Minor” means a person under the age of eighteen (18) years.
    5. “MSISDN” means the mobile number issued to you after you successfully register on the Safaricom (our) network. This number is unique to you and shall be the number that we identify you with.
    6. “Network” means the public telecommunications system operated and made available by Safaricom to enable you to Use our services.
    7. “Prepay” means Product and Services which require you to pay in advance to Use such Products and Services.
    8. “Products and Services” means basic voice, SMS, data, voice mail, international dialing, international roaming, and/or any other product and services that Safaricom makes available to you from time to time.
    9. “Regulatory Authority” means the Ethiopian Communications Authority or any similar authority that is established in the future to perform or take over the functions of the Ethiopian Communications Authority.
    10. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
    11. “SIM Card” means a card allocated to you to be inserted into your phone. The card contains your mobile number and allows You to Use our Products and Services.
    12. “Tariffs” means Safaricom’s charges for Use of the Services and will include the underlying terms and conditions relevant to the Products and Services as varied from time to time.
    13. “Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time.
    14. “Use” means, the making of any chargeable outbound calls, sending chargeable SMSs, accessing data services, re-charging of your account, and for any other Use or access to the Products and Services, in general.
    15. “Value Added Services” (VAS) means add-ons to Products and Services such as music, gaming, videos.

    ACCEPTANCE AND COMMENCEMENT
    These Terms and Conditions shall begin to apply to you after you successfully register on our Network as a customer and Your SIM Card is activated; and shall continue to be binding on you for as long as you continue to Use our Products and Services.

    USE OF PRODUCTS AND SERVICES

    1. Safaricom will make reasonable efforts to always make available the Products and Services to you. However, please be aware that the Products and Services may not always be available due to events beyond Safaricom’s control, such as acts of God, an act of government or regulatory authority, war, riot or civil commotion, interruptions for maintenance, or due to electricity outages which may sometimes affect the quality and availability of Products and Services. In such cases, Safaricom will not be responsible for any harm or damage to you.
    2. Use of our data services may be controlled from time to time by limiting the volume or speed or duration of downloads to facilitate fair use of the Products and Services by all customers. This is done to stabilize the network and ensure all other customers within the area are receiving service at an acceptable speed.
    3. To Use our Products and Services, you must have Minimum Airtime Credit on your Sim Card. This amount will depend on the Products and Services that you want to Use. This will not apply to calls made to Safaricom’s Call Centre and any other toll-free numbers. Such calls shall be free.
    4. Safaricom will not allow any “proxy registration” of a SIM Card for another person, except registration of SIM Cards for and on behalf of Minors or any person which the law allows for management of his/her affairs by another person under a Power of Attorney or any other legal instrument under the laws of Ethiopia. When onboarding a Minor, a Person with Parental Authority may open and maintain an account in their name for and on behalf of the Minor until the Minor becomes eighteen (18) years. A similar process shall be followed by any person who is legally empowered to act for and on behalf of another person. In each case, Safaricom reserves the right to verify the authenticity of the Parental Authority, Power of Attorney, or any legal document presented to it.

    YOUR RESPONSIBILITIES AND COMMITMENTS

    1. You agree to comply with all other relevant guidelines and/or policies that Safaricom may issue from time to time regarding the Use of the Products and/or Services.
    2. You agree to abide by these terms and conditions and any laws that apply to you for registration of your SIM card and your Use of the Products and Services
    3. You will not Use the Products and Services for any purpose that causes a nuisance or is abusive, offensive, illegal, fraudulent, or for any activities that are criminal under the laws of Ethiopia.
    4. You will not sell the Products and Services without Safaricom’s permission in writing.
    5. Safaricom may provide access to and/or offer the services of third parties such as Value-Added Services from time to time. Safaricom shall clearly communicate the terms and conditions which apply to the services. It is your responsibility to read and understand the terms of such services before you Use them. Safaricom will not in any way be responsible for any loss, nuisance, or damage that may be suffered by you concerning such services.

    SIM CARD AND NUMBERS

    1. The mobile number allocated to you will always remain the property of Safaricom and is issued to you together with the SIM Card, subject to these terms and conditions:
      1. If Your SIM Card is lost, damaged, or stolen, you must immediately contact Safaricom at our nearest retail store or the Call Centre by calling 700. Safaricom will then, upon verification of the original registration and the ownership of the SIM Card, lock the SIM Card to prevent further usage of Products and Services being made from your MSISDN and make any necessary arrangements for you to buy a replacement SIM Card.
      2. You will be responsible for all usage charges up to the time of locking of the SIM Card by Safaricom following the process outlined in Clause 5.1.1 above.
    2. Safaricom may charge you a reasonable administrative fee for replacing and delivering the replacement SIM Card. The fee shall be available on our website at www.safaricom.et, our retail stores or Call Centre.
    3. Safaricom may offer you the opportunity to select the desired number (“Golden Number”). However, please note that the Golden Number will depend on the availability of the preferred number and there are different Tariffs for each Golden Number category. You can find out the Tariffs for the Golden Number you want from our website at www.safaricom.et, our retail stores or Call Centre.
    4. You may also reserve your existing number such that it is not terminated when not in Use in line with Clause 9.5. A reasonable fee will also be applied for this service. Please visit our website at www. safaricom.et, or our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
    5. If Safaricom is forced to change or reassign your MSISDN to meet regulatory requirements or other legal requirements, we will attempt to notify you of this requirement with no liability to us.
    6. Your mobile number will always be identifiable when calling 991 or 112 or any other emergency assistance number.
    7. In the case where we have a facility/service which eliminates the presentation of your number (i.e., for calls other than emergency calls), Safaricom may charge you a reasonable fee for such a facility. Please visit our website at www.safaricom.et, our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
    8. For your protection, you must keep confidential all personal identification or security numbers relating to your Use of the Products
      and Services. This applies to your SIM Card and/or mobile or any other device.
    9. The numbers and codes that Safaricom allows you to Use the Products and Services will always remain the property of Safaricom.

    INTERNATIONAL ROAMING

    1. International Roaming allows you to Use the Products and Services when travelling outside Ethiopia.
    2. Access to International roaming networks will depend upon the arrangements between the foreign network operators and Safaricom and as such, the service will only be available in certain foreign countries. We will provide a list of countries that you will be able to roam on our website at www.safaricom.et, our retail stores, or upon your request to the Safaricom Call Centre.
    3. We do not have full control over your International Roaming Tariffs. We only have control over our International Roaming tariffs set out
      in our Tariff Guide. The total charges applicable to International Roaming services come from the International Roaming network (which may include a minimum charge) plus Safaricom’s charges at the prescribed rates set out in the Tariff Guide. Please make sure that you have sufficient credit to enable you to Use the International Roaming service.

    CHARGES AND PAYMENTS

    1. You will be responsible for all the applicable Tariffs for using the Products and Services whether the Use of the Product and Services occurred through you or someone else with or without your authority or knowledge.
    2. Our Tariffs will be listed in the Tariff Guide. We will publish rates on our website at www.safaricom.et, our retail stores and by text message at the customer’s request.
    3. Our Tariffs include Value Added Tax as well as any other taxes which apply to communication in respect of the Products and Services.
    4. We may change the Tariffs and Tariff Guide from time to time. When this happens, we will publish the changes on our website at www. safaricom.et and will make reasonable efforts to tell you about the changes in any other way available to Safaricom including SMS, email or at retail stores, as applicable.

    BILLING
    Upon Your request in writing, we will provide you with your billing information in paper or digital format, either by e-mail or SMS.

    SUSPENSION AND DEACTIVATION OF THE SERVICE

    1. Safaricom may suspend, restrict, or terminate the provision of some or all the Products and Services without informing you and without any liability under the following circumstances:
      1. If Safaricom becomes aware or has reason to believe that your Use of the Products and Services is unauthorized, unlawful, fraudulent, or contrary to these terms and conditions.
      2. If there has not been the Use of the Products and Services for a period of over one hundred and eighty (180) days.
      3. If you notify us that your SIM Card has been lost or stolen.
      4. If you do anything (or allow anything to be done) which may, in Safaricom’s view, damage or affect the operation or security of the Products and Services; and/or
      5. or reasons beyond Safaricom’s control.

    Safaricom will, where possible, try to inform you that such action is or may be taken.

    1. Where your SIM Card has been deactivated permanently, any credit balance in your account will be forfeited.
    2. Where Safaricom has suspended or restricted access to the Products and Services for any of the reasons under 9.1, any reconnection will be at Safaricom’s discretion, and a reconnection fee may be charged. Please visit our website at www.safaricom.et, our retail stores or call our Call Centre to find out about this service and applicable Tariffs.
    3. Following the deactivation of your SIM Card, Safaricom reserves the right to recycle the mobile number and make it available for sale to another customer. Safaricom will not be liable to you for the deactivated number.
    4. Where you ask us to reserve your number such that it is not terminated for not being in Use, such number can only be reserved for up to twelve (12) months from the date of notification. Thereafter, it will be terminated after one hundred and eighty (180) days of no activity or no notice to further reserve the number.

    RECHARGES

    1. You may recharge your account at any time via:
      1. SMS- send the Airtime Pin via SMS to 705
      2. IVR (Interactive Voice Record) - Call 705
      3. USSD (Unstructured Supplementary Service Data) - Dial *705# and follow the prompts
    2. The balance included in your Prepay Plan is available for you to Use for two hundred seventy (270) days (the “Validity Period”).
    3. You must recharge your account to extend the Validity Period of your airtime validity period.

    GENERAL

    1. Safaricom will inform you about any changes to these terms and conditions within a reasonable time, by publishing the changed terms and conditions on Safaricom’s website at www.safaricom.et or in any other relevant way available to it, including by SMS and voicemail.
    2. If there are any differences between the printed version of these terms and conditions and the online version available on Safaricom’s website at www.safaricom.et, the online version will apply.
    3. The Products and Services which you Use have specific terms and conditions published on our website at www.safaricom.et conditions and any other product-specific terms and conditions, the product-specific terms and conditions will apply to clarify the difference.
    4. We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons. We shall also only process your information in accordance with the law. How Safaricom processes your personal information is detailed fully in our Privacy Policy, which is on Safaricom’s website at www.safaricom.et or available in our retail stores upon request.
    5. Safaricom will not be liable for any loss or damage (including indirect loss) relating to the Products and Services, except for any liability accepted by law.
    6. If any term or condition set out here is not valid or cannot be enforced for any reason, this will not affect the remaining terms and conditions, which will still apply.
    7. Failure by either Safaricom or you to enforce any rights under these terms and conditions will be without prejudice to any available legal remedies.

    LAW AND DISPUTE RESOLUTION

    1. These terms and conditions are subject to and governed by the laws of Ethiopia.
    2. Depending on the nature of your complaint, Safaricom aims to resolve it as soon as practically possible to give you a better customer experience as our valued customer. In this regard, Safaricom will endeavor to respond to complaints promptly and give feedback to customers within seven (7) working days.
    3. For a detailed process on how we will handle Your complaint, please check our Consumer Code. The Consumer Code is accessible on our webpage at www.safaricom.et, our retail stores or the Safaricom Call Centre.
    4. All disputes which cannot be mutually settled between us will be referred to the Regulatory Authority in line with the applicable law.

    Welcome to Safaricom

    These Terms and Conditions govern and provide information on the use of Mobile Voice and Data Prepay Bundle Service (“the Service”) and constitute an agreement between You (as Safaricom Enterprise Customer) and Safaricom when using these Services.

    Definition

    1. “Bundle” means the specific allocation of resources (mobile voice or data or a combination of both).
    2. “Enterprise Base Tariff” means the default rate per second, per SMS or per Megabyte (MB) that applies to an Enterprise Customer for
      making voice calls, sending SMS messages, or browsing the web without purchasing a pre-pay bundle.
    3. “Enterprise Customer or Customer or You” means a registered business, company and any organization including but not limited to government entities, embassies, and Non-Governmental Organizations.
    4. “In-bundle” means any usage of voice calls, SMS and mobile data by the Customer within a certain allowance or limit of SMS, bytes and/ or time using the preferential rates.
    5. “Loyalty Program” means a loyalty scheme where Customers earn points through their usage of products and Services.
    6. “My Data Manager” means an application (App) that helps you to monitor and manage your mobile data usage in real-time.
    7. “Off-Net Calls” means calls made from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
    8. “On-Net Calls” means calls placed from a Safaricom Mobile Number to another Safaricom Mobile Number.
    9. “Out-of-Bundle” means any usage of voice calls, SMS and mobile data by the Customer in excess of the allowance included in the In bundle Allowance.
    10. “Preferential Tariff Rates” means special or in-bundle tariff rates applicable for the Service.
    11. “USSD (Unstructured Supplementary Service Data) Menu” means Safaricom’s interactive menu on the Customer’s device which can be accessed by dialing the short code notified to the Customer by Safaricom.
    12. “Safaricom” means Safaricom Telecommunications Ethiopia Plc.
    13. “Services” means Mobile Voice and/or Data Prepay Bundle.
    14. “Tariff Guide” means a guidance catalogue of Products and Services and charges as published from time to time.

    Eligibility
    This Service is available to Safaricom Prepay Enterprise Customers.

    The Service
    The Service provides You with the opportunity to subscribe to either Mobile Voice or Data Bundles, or both.

    Joining and Usage of the Service

    1. Once You are registered as an Enterprise Customer, You will be onboarded onto the Enterprise Base Tariff which has default rates for Voice, Data and SMS. The Enterprise Base Tariff will also be the applicable rate for any Out-of-Bundle usage.
    2. You may purchase the Bundles at any time through the USSD menu by dialing 777 and following the prompts. You will then have a view of the available monthly Prepay Mobile Voice or Data Bundle offer You can purchase.
    3. When You purchase the relevant Mobile Voice or Data bundle, Safaricom will notify You through the USSD menu or/and SMS once the Bundles have been activated. Bundles will be activated on your registered mobile number(s).
    4. When You purchase Mobile Voice Bundles and make on-net calls, your calls shall apply the on-net Preferential Tariff rates as described in the Tariff Guide. The rates will be available on our website at www.safaricom.et and/or at our retail stores and through text message at your request.
    5. When You purchase Mobile Voice Bundles and make off-net calls, your calls will apply the off-net Preferential Tariff rates as described in the Tariff Guide. The rates will be available on our website at www.safaricom.et and/or at our retail stores and through text message at your request.
    6. Mobile Data Bundles will apply the Preferential Tariff rates as described in the Tariff Guide and published on our website at www. safaricom.et and/or at retail stores.
    7. Mobile Voice and Data Bundles will have a validity period of 31 (thirty one) calendar days (“Validity Period”), after which the Bundles will expire.
    8. You may extend the Validity Period of the purchased Mobile Voice or Data Bundle by purchasing any other Mobile Voice or Data Bundle before the lapse of the Validity Period. When You purchase a new Mobile Voice or Data Bundle, the Bundle will take up the validity of the newest purchased Bundle.
    9. You may carry over your unused Mobile Voice or Data Bundles consecutively for up to 6(six) months in line with clause (h) above, after which the Bundles will expire.
    10. You may purchase the Bundles for yourself (Enterprise Customer) or for another Enterprise Customer as a gift.
    11. You may purchase Bundles one-off or on an automatic renewal(recurring) basis. Auto renewal will apply only to purchases for self.
    12. You may cancel the auto renewal option at any time through the USSD Menu 777.
    13. Priority of bundle consumption will be on bundles purchased first for both in and out of bundle resources.
    14. You can check the balance of the Bundles through the USSD menu by dialing 777.

    Out of Bundle Usage

    1. Out of bundle (OOB) will not automatically apply when your data Bundles are used up or expire.
    2. You may activate and/or deactivate OOB usage through My Data Manager application at anytime to manage your data usage.
    3. When you activate OOB usage, your data usage will automatically be charged the Enterprise Base Tariff when your bundle expires or is used up.

    Exclusions

    1. This service shall not apply to SMS and any SMS service will apply the Enterprise Base Tariff set out in the Tariff Guide.
    2. The Service shall not apply to international calls and roaming. Your use of these services will be charged at the prescribed rates set out in the Tariff Guide.

    Loyalty Program

    1. You will accumulate loyalty points at the Enterprise account level; or at the mobile number(s) level by your written instruction to this effect.
    2. You may redeem loyalty points for Services or/and devices per the prevailing terms and conditions available on our website and /or retail stores.

    Service Opt-Out and/or Termination by the Customer

    1. You may opt out of the service at any time, by dialing 777 on the USSD menu and following the prompts. Alternatively, you may terminate the service through a service termination request letter that is stamped and signed by an authorized representative of the Enterprise.
    2. The change will be applied the next month.

    Variation and Withdrawal of the Service by Safaricom
    Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via SMS and/or media advertisements including at Safaricom’s discretion on our website at www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    Privacy

    1. We shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
    2. We shall only process Your information in accordance with the law. How Safaricom processes Your personal information is detailed fully in our Privacy Policy, which is on our website at www.safaricom.et and/or available in our retail stores upon request.

    Extension of the Prepay Terms

    1. These specific terms and conditions for Voice and Data Prepay Bundles are an extension of the published general Safaricom Prepay Terms and Conditions (“General Terms”)
    2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
    3. If there is any difference between these terms and conditions and any of the General terms and conditions, these specific terms and conditions will apply to clarify the difference.
    4. If there are any differences between the printed version of these terms and conditions and the online version available on our website at www.safaricom.et, the online version will apply.

    Welcome to Safaricom.

    The Services will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.

    These terms and Conditions apply to the following Safaricom services:

    1. Prepay Voice Packages
    2. Prepay Data Packages
    3. Prepay Short Message (“SMS”) Packages

    (Collectively, “the Services”).

    For the purposes of these terms and conditions:

    1. “In-Bundle Usage” means any voice calls, data and SMS usage by You within a certain allowance or limit of time, bytes, and/or SMS using Preferential Rates.
    2. “Off-Net Calls” means calls made from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
    3. “On-Net Calls” means calls placed from a Safaricom Mobile Number to another Safaricom Mobile Number.
    4. “Out of Bundle Usage” means usage charged directly from your airtime balance for any voice calls, data, and SMS usage by you more than or in the absence of the voice calls, data and SMS allowance included in the In-Bundle Usage.
    5. “Preferential Rates” means special or in-bundle tariff rates applicable for the Services.
    6. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

    Eligibility

    1. The Services are available to you if you are a Prepay Customer of Safaricom.
    2. The Services will not be available to you if you are roaming. Applicable roaming tariffs for voice, data, or SMS charges will however apply when you are roaming and will be charged at the roaming rates outlined in our Tariff Guide.

    The Services

    1. The following services will be available to you
      1. The Voice Packages
      2. The Data Packages
      3. The SMS Packages
    2. The Voice Packages, Data Packages and/or SMS Packages can be purchased for self or another person as a gift.
    3. To enable gifting, the gifting party must have a sufficient airtime balance.
    4. Voice Packages, Data Packages and/or SMS Packages which are gifted cannot be reversed.
    5. Free or promotional Voice Packages, Data Packages and/or SMS Packages cannot be gifted.
    6. Voice Packages, Data Packages and SMS Packages which are gifted via bundle transfer shall assume the bundle validity period of the purchased bundle.
    7. Voice Packages, Data Packages and SMS Packages which are gifted via an indirect purchase (buy for another number) shall assume the validity period of the purchased bundle.
    8. Voice Packages shall call On-Net only and shall apply per minute billing charging. Per minute billing means that you will pay for the full minute from the start of the call. E.g., if you talk for 20 seconds you will be charged for the full minute.
    9. In respect of SMS Packages, the services will be available for use both On-Net and Off-Net and will be subject to Safaricom’s prevailing tariffs published on www.safaricom.et.

    How to Access the Services

    1. To access the Services, dial *777# from your Safaricom mobile line. You will then have a view of the available Voice Packages, Data Packages and/or SMS Packages offers which you can purchase for self and/or another person.
    2. Voice Packages, Data Packages and/or SMS Packages can be purchased one-off or auto-renewable (recurring) under daily, weekly or monthly categories at any time, and shall be valid as set out below:
      1. Daily - Twenty-four (24) hours from the time of purchase.
      2. Weekly - Seven (7) days from the date of purchase; and
      3. Monthly - Thirty (30) days from the date of purchase.
    3. Priority of consumption of Voice Packages, Data Packages, and/ or SMS Packages purchased under the daily, weekly, or monthly categories will depend on the bundle with the earliest expiry date irrespective of the validity period.
    4. If you have received free or promotional Packages, the utilization of such free or promotional Packages will take precedence over the daily, weekly, or monthly categories.
    5. You can purchase additional Voice Packages, Data Packages, and/or SMS Packages at any time while having active Voice Packages, Data Packages and/or SMS Packages.
    6. Where you purchase additional Voice Packages, Data Packages and/ or SMS Packages prior to the expiry of an existing bundle, unused Voice Packages, Data Packages and/or SMS Packages will be carried over to the following day, week or month, as applicable.
    7. Where there has not been a purchase of additional Voice Packages, Data Packages and/or SMS Packages, unused Voice Packages, Data Packages and/or SMS Packages will be forfeited and will not be carried over to the following day, week or month.
    8. You can check your Voice Packages, Data Packages and/or SMS Packages balance by dialing *777# or *704#. You can also send any input e.g. character, word, letter via an SMS to 704.
    9. You will be notified via SMS alert when your remaining Voice Packages, Data Packages and/or SMS Packages reach the following balances:
      1. Voice Packages - 500 minutes, 100 minutes, 50 minutes, 25 minutes, 10 minutes, 5 minutes and 0 minutes.
      2. Data Packages - 1000MB, 100MB, 50MB, 10MB and 0MB.
      3. SMS Packages - 500 SMS, 100 SMS, 50 SMS, 25 SMS, 10 SMS, 5 SMS and 0 SMS.
    10. Upon exhaustion or expiry of your Voice Packages, Data Packages and/or SMS Packages, you will be redirected to *777# to enable you to purchase additional Voice Packages, Data Packages and/or SMS Packages.
    11. Out of Bundle Usage
      1. Out of Bundle Usage in respect of Voice Packages is automatically activated and charged when your Voice Packages are used up, expire or upon un-subscription.
      2. Out of Bundle Usage in respect of Data Packages is not automatically activated and charged when your data Packages are used up, expire or upon un-subscription. You will have to
        enable Out of Bundle Usage via *777# on either a per MB or per minute basis to continue using data.
      3. SMS Out of Bundle Usage in respect of SMS Packages is automatically activated and charged when your SMS Packages are used up, expire or upon un-subscription.

    How to Unsubscribe from the Services

    1. You may unsubscribe from the auto-renewable (recurring) Voice Packages, Data Packages and/or SMS Packages by dialing *777# and following the prompts.
    2. Once you unsubscribe, you will not be able to buy the packages on an auto renew basis. You will have to dial *777# every time you want to buy a package.

    Privacy

    1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
    2. Safaricom shall also only process your information in accordance with the law.
    3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

    Extension of Prepay Terms and Conditions

    1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
    2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
    3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    Welcome to Safaricom

    The following terms and conditions apply to the Safaricom International Calling Service and International SMS (“the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using the Service, it means you have read, understood, and accepted the terms and conditions set out herein.

    Definition
    For the purposes of these terms and conditions: “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

    Eligibility
    The Service is available to you by default provided you are a Safaricom Prepay customer.

    The Service

    1. The Service enables you, as Prepay customer of Safaricom, to call and send SMSs to other mobile users in different parts of the world.
    2. International calls are charged either on a per minute (1:60) or per second (1:1) unitization. Per second billing means that you only pay for the second you use. E.g. if you talk for 20 seconds you will be charged for 20 seconds. Per minute billing means that you will pay for the full minute from the start of the call. E.g. if you talk for 20 seconds you will be charged for the full minute.
    3. The list of international destinations that you can call, indicating the destinations which apply the per minute unitization and those which apply the per the second unitization is available on our website at www.safaricom.et or our retail stores or through enquiry at the Call Centre.
    4. We will also indicate the applicable SMS rates for the various international destinations on our website at www.safaricom.et or our retail stores or through enquiry at the Call Centre.

    Activation and Suspension of International Calling and SMS Service

    1. The Service is activated by default.
    2. To make a call, dial “+” or “00”, followed by the country code and then the phone number you wish to call.

    Billing and Payment Terms

    1. When you make a call, you will be charged the applicable rate as indicated in our Tariff Guide available on our website at www. safaricom.et or our retail stores or through enquiry at the Call Centre.
    2. Free minutes, Bonus Airtime and Bonus Resources cannot be used for making international calls unless otherwise stated.
    3. Different rates will apply for different international destinations. You will be charged the applicable rates for the country you are calling as per the Tariff Guide.
    4. Safaricom shall charge you a flat rate for using the Service whether you call a mobile number or fixed line and whether the call is made during peak and off-peak periods.
    5. Safaricom shall charge you for each SMS that you send. One SMS shall contain a maximum of 160 characters in English & 70 characters in other languages/characters.
    6. You shall not be able to use standard Voice and SMS local packages when sending international SMSs or making international calls.
    7. You will not be charged for receiving international calls and SMSs in Ethiopia.

    Privacy

    1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
    2. Safaricom shall also only process your information in accordance with the law.
    3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

    Extension of Prepay Terms and Conditions

    1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
    2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
    3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA PREPAY INTERNATIONAL ROAMING SERVICES TERMS AND CONDITIONS

    Welcome to Safaricom.

    The following terms and conditions apply to the Safaricom Prepay International Roaming Service (“the Service”). The Service will be available to you upon registration and activation of your SIM Card. By using the Service, it means you have read, understood, and accepted the terms and conditions set out herein.

    1. Definitions
      For the purposes of these terms and conditions:
      1. “International Roaming” means a service which enables you as a Safaricom customer to make and receive voice calls, send and receive SMSs and /or use data services when travelling outside Ethiopia by using the infrastructure of a Host Network.
      2. “Mobile Originating” or “MO” means a call or SMS originating from your mobile device placed or sent back home (Ethiopia); to a number within the Host Network; or any other international destination while you are using the international roaming service.
      3. “Mobile Terminating” or “MT” means a call or SMS which terminates or is received on your mobile device while you are using the Service.
      4. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
      5. “Host Network”  means a public mobile network situated in a country other than Ethiopia which permits you to make and receive voice calls, send text messages and use mobile data or access other services by reason of arrangements with Safaricom in accordance with these terms and conditions.
    2. Eligibility
      The Service is available to you provided you are a Safaricom Prepay customer.
    3. The Service
      1. The Service enables you to receive all services provided by Safaricom when travelling outside Ethiopia including but not limited to making and receiving calls, sending and receiving text messages and using mobile data.
      2. The Service is only available in countries which Safaricom has established international roaming arrangements with.
      3. The list of countries in which you will be able to access the Service and International Roaming tariffs is available on our website www.safaricom.et ,our retail stores or through enquiry at the Call Centre.
      4. You will be able to access our Call Centre when you are using the Service on this number +251 799 000 700. However, calls to the Call Centre while you using the Service are not free. The applicable charge will be specified in our Tariff Guide.
      5. If you have selected to use the Call Divert Service to another number while using the Service, you will be charged for both incoming and outgoing calls (the divert) to the other number.
      6. If you have selected to divert your calls to voicemail, you will be charged for both the incoming calls to your mailbox and the outgoing calls you will make to retrieve the voice message while international roaming.
      7. Host Network(s) may have varying services available and may not have all the services provided by Safaricom. For instance, there will be Host Network(s) with no data services; and other Host Networks (s) with varying data speeds.
      8. While Safaricom makes every effort to ensure that you receive the SMS notifications when International Roaming, we cannot be held liable for SMSs not received.
      9. International Roaming may be more expensive compared to your local Safaricom tariffs. Please check the rates applicable to your intended destination(s) available on our website.
      10. Safaricom will charge You a premium tariff of 499 Birr/Min for making calls to satellite and high-cost destinations when using the service. These destinations are listed on our website at www.safaricom.et. Making international calls to the high-cost destinations while using the service will incur higher charges than the standard tariffs.
    4. Activation and Suspension of international Roaming Service
      1. The Service is activated by default for you as a Prepay customer of Safaricom.
      2. You will be able to top up your account at any time using a Safaricom recharge voucher. You may recharge for yourself, or another person can recharge your account for you.
    5. Billing and Payment Terms
      1. You shall be charged different rates for making calls (MO calls), sending SMS (MO SMS) or using data while you use the Service.
      2. You shall be charged different rates for receiving calls (MT calls), and SMS (MT SMS). This information will be clear in our Tariff Guide.
      3. When you browse the internet on your phone, you will be charged the applicable rate as indicated in our Tariff Guide.
      4. You will not be able to access or use your normal local prepay bundles (minutes, SMS, data) or promotional tariffs while you are using the Service.
    6. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall also only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
    7. Extension of Prepay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
      2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    Welcome to Safaricom.

    The following terms and conditions apply to the Safaricom call completion services (“the Services”). The Services will be available to you upon registration and activation of your SIM Card. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein.

    Definitions
    For the purposes of these terms and conditions:

    1. Call Completion Services” means miscellaneous services available to you by Safaricom and include, Missed Call Alert Service, Caller Notify Service, Please Call Me Service and Airtime Credit Transfer Service.
    2. Caller Notify Service” means a service that allows you, as a caller to a third party/called party, to be notified via SMS alert on the availability of the called party.
    3. Missed Call Alert Service” means a service that allows you to be no- tified using an SMS of people who tried to call you while you were unavailable/unreachable either by your line being busy, your phone being off or out of coverage.
    4. “Please Call Me Service” means a service that allows you to send a short message service (“SMS”) to another customer, requesting them to call you back even when your mobile balance is zero.
    5. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

    Eligibility
    The Services are available to you provided you are a Safaricom customer.

    The Services

    1. Missed Call Alert Service
      1. Missed Called Alert Service is activated by default for you as a customer of Safaricom.
      2. You will receive an SMS with the below message from the caller’s number when your line is available or within coverage: “I tried to call you on DD-MM-YYYY HH: MM. Please call back”. No further messages will be deposited by the calling party.
      3. The Missed Called Alert Service is available to you free of charge.
    2. Caller Notify Service
      1. Caller Notify Service is activated by default for you as customer of Safaricom.
      2. You will receive an SMS with the below message from the called party’s number when he/she is available: “You attempted to call me, but I was not available. Please call me back. Thank you.” No further messages will be deposited by the calling party.
      3. The Caller Notify Service is available to you free of charge.
    3. Please Call Me Service
      1. Please Call Me Service is activated by default for you as a customer of Safaricom and shall be available across all networks.
      2. You may access the Please Call Me Service by (i) dialing *707*mobile number of the other party# ok; or (ii) using Safaricom self-service USSD menu (*777#).
      3. The Please Call Me Service is available to you free of charge up to five (Messages) per 24 hours (12:00 am – 11.59 pm). You will also get an additional 5 Please call me chargeable Messages each day.
      4. If you deplete the five (5) free of charge Please Call me Service messages, you may make use of five (5) additional Please Call Me Service (Messages), but you will be charged the applicable rate as indicated in the SMS to be sent to you or our Tariff Guide available on our website at www.safaricom.et. You need to have sufficient balance to make use of the additional chargeable Please Call Me messages.
      5. A new set of 5 free Please Call Me Messages and 5 additional chargeable Please Call Me Service Messages will be availed every day.
      6. Remaining free Please Call Me Service messages cannot roll over to the next day.
      7. You will be alerted via SMS once you have exhausted the free of charge Please Call Me messages and of the availability of up to five (5) chargeable Please Call Me Messages with a corresponding charge per single Please Call Me Service Message.
      8. Please Call Me Service is not available if you are roaming.

    Privacy

    1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
    2. Safaricom shall also only process your information in accordance with the law.
    3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.

    Extension of Prepay Terms and Conditions

    1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
    2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
    3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these
      events, notice will be given via media advertisements including at Safaricom’s discretion on and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA PREPAY VOICE BUNDLE PROMOTION TERMS AND CONDITIONS

    Welcome to Safaricom.

    The following terms and conditions apply to the Safaricom Prepay Voice Bundle Promotion (“the Promotion”). By using the Prepay Voice Bundle Promotion, it means you have read, understood, and accepted the terms and conditions set out herein.

    1. Promotion Mechanics
    Under the Promotion, participants shall receive an additional bundle when they purchase the Prepay Enterprise voice bundles offers.

    2. Eligibility
    The Promotion is available to all Safaricom Prepay enterprise customers.

    3. Promotion period
    3.1 The Promotion will commence on 1st of November 2022 (“effective date”) and will continue for three (3) months (1st of November to 31st of January 2023).

    3.2 The Promotion period may be extended at the sole discretion of Safaricom.

    4. Prepay Voice Bundles Promotion
    4.1 You must have a sufficient balance on your account to purchase the primary bundle.

    4.2 You will be provided with a promotional Bundle upon purchasing a primary voice bundle as shown on the table below.

    Primary Bundle Price - Birr Promotional Bundle Total Offer
    60 Mins 20 Birr Not Applicable 60 Mins
    185 Mins 50 Birr 50 Mins 235 Mins
    300 Mins 75 Birr 100 Mins 400 Mins
    400 Mins 100 Birr 150 Mins 550 Mins
    1,000 Mins 200 Birr 400 Mins 1,400 Mins
    1,500 Mins 300 Birr 600 Mins 2,100 Mins
    2,000 Mins 380 Birr 1,000 Mins 3,000 Mins

    4.3 The Promotion shall apply to voice bundles only.

    4.4 The Promotional Bundle is not transfer

    4.4 The Promotional Bundle is not transferrable from one subscriber to another.

    4.5 You may purchase the Promotional Bundle for yourself or for another Enterprise Customer (Beneficiary Enterprise Customer). In such case, the Beneficiary Enterprise Customer will receive both the primary bundle and the Promotional Bundle.

    4.6 The Prepay Voice Bundle Promotion can only be used to make on-net calls. (Safaricom to Safaricom).

    4.7 The promotional bundle shall be allocated simultaneously with the primary bundle such that you will receive a total bundle allocation as reflected in the table above.

    4.8 There is no limitation on the bundles and the frequency that you can purchase within the Promotion period. Upon purchase of the primary bundles, you will receive an SMS notification that you have received Promotion bundles in addition to the primary bundles you purchased.

    4.9 The Promotion shall be valid for 30 (thirty) days from the date of purchase and unused Promotion will expire after 30 (thirty) days of purchase.

    5. Extension of Prepay Terms and Conditions

    5.1 These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.

    5.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

    5.3 Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA 4G WiFi SERVICES TERMS AND CONDITIONS

    Welcome to Safaricom.

    The following terms and conditions apply to the Safaricom 4G WiFi Service (“the Service”). By using the Services, it means You (Customer) have read, understood, and accepted the terms and conditions set out herein.

    1. Definitions

    For the purposes of these terms and conditions:

    1.1 “Active” means the SIM Card is still in use and not suspended or deactivated.

    1.2 “Primary SIM Card/Number” means your main Safaricom mobile number for communication services and added by You as the number which shall receive notifications on the usage of the 4G WiFi SIM Card.

    1.3 “Safaricom” means Safaricom Telecommunications Ethiopia PLC.

    1.4 “Secondary SIM Card” means the Safaricom SIM Card that You purchase to use with the WiFi Device.

    1.5 “WiFi” means a facility allowing computers, smartphones, or other devices to connect to the internet or communicate with one another wirelessly within a particular area.

    1.6 “WiFi Device” means a device such as a Mi-Fi or router or any other device that allows multiple end users and mobile devices to share mobile broadband Internet connection.

    1.7 “4G WiFi Service” or “Service” means a part of Safaricom’s fixed wireless solution that offers internet services that run on Safaricom’s 4G network.

    2. The Service

    2.1. This Service is a prepay service.

    2.2. The Service enables You to access the internet wirelessly anywhere in Ethiopia where there is Safaricom 4G coverage.

    2.3. You are not guaranteed that the Service will be available if You access it in an area with no Safaricom 4G network.

    2.4. You cannot access the Service when roaming.

    2.5. You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.

    3. Eligibility

    3.1. You must be registered as a new Safaricom customer or an existing customer with an active line.

    3.2. You must reside in an area with Safaricom 4G network coverage. To find out if your area is within our 4G coverage please visit https://safaricom.et/index.php/contact-us.

    3.3. You must have a Safaricom 4G WiFi Device to use the Service.

    3.4. You must have a secondary SIM card.

    4. How to Access and Use the Service

    4.1. Device

    4.1.1 You will be required to purchase a 4G WiFi Device from Safaricom or distributor shops.

    4.1.2 You should follow the instructions for use of the WiFi Device which are provided in the manual of the device.

    4.1.3 Safaricom reserves the right to determine how many WiFi Devices and SIM Cards You may purchase in line with our numbering Policy.

    4.1.4 The 4G WiFi Device is locked to the Safaricom network and can only be used with a Safaricom SIM Card.

    4.1.5 The 4G WiFi Device (s) shall be subject to the warranty provided by the manufacturer. Safaricom will support your warranty claim in line with the manufacturer’s warranty terms and conditions. We shall however not support any out-of-warranty claims.

    4.2 Primary and Secondary SIM Card

    4.2.1 You must purchase and register a Secondary SIM Card which shall be bundled with the WiFi Device.

    4.2.2 You will be charged for both the Primary SIM Card and Secondary SIM Card if You are a new Customer.

    4.2.3 Upon successful registration of your Secondary SIM Card, You will receive a welcome SMS on the Secondary SIM Card.

    4.2.4 After successfully registering your Secondary SIM Card, You should set up your Primary SIM Card to receive all notifications for the Secondary SIM Card through USSD (*777#).

    4.2.5 Only the Primary SIM Card (s) can check the balances and account information of the Secondary SIM Card.

    4.2.6 The Primary Number can be changed at any time via USSD. Changes made to the Primary Number will take effect immediately.

    5. All Packages

    5.1 To use the service, You must purchase any of the 4G WiFi packages or mobile data packages availed by Safaricom, on *777# or such platforms which Safaricom shall offer in the future.

    5.2 Any registered and active Safaricom customer may purchase a 4G WiFi package for the Secondary SIM Card on *777#. Both the Primary SIM Card and the SIM Card used to make the purchase of the package will receive an SMS confirming the transaction.

    5.3 All 4G WiFi packages shall be valid for a period of thirty (30) days from the date of purchase and shall not roll over to the next month (beyond the 30th day).

    5.4 You can purchase more than one 4G WiFi package at any given period; However, the consumption priority will be given to the package with the earliest expiry date.

    5.5 Should You exhaust your 4G WiFi package (s), You can purchase additional packages through the following prompts:

    I.  Dial *777# select internet and SMS then select 4G WiFi

    II.  Enter the number of the Secondary SIM Card.

    III.  Select your preferred 4G WiFi package.

    IV.  Confirm purchase of Your preferred 4G WiFi package and pay.

    V.  You will then receive an SMS confirming the successful purchase of the 4G WiFi package.

    5.6 If You exhaust the 4G WiFi package and continue using the Service, You will be charged an out-of-bundle data usage at the prevailing out-of-bundle rates.

    5.7 You can check the balance of the 4G WiFi packages by dialing *777# or *704# on your Primary number.

    6. Restrictions

    6.1 You may access and use the Service only for personal consumption and shall not resell to any other customer without written confirmation from Safaricom.

    6.2 You may not use, nor negligently or intentionally permit others to use, the Service in any manner or for any purpose other than as set out in these Terms and Conditions.

    6.3 You may not attempt:

    6.3.1 charge any person a fee to access the Service without authorization from Safaricom.

    6.3.2 permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using your equipment or otherwise.

    7 Extension of Prepay Terms and Conditions

    7.1 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.

    7.2 All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

    7.3 Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA ALL NETWORK PREPAY VOICE , DATA AND SHORT MESSAGE SERVICE PACKAGES
    TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

    Welcome to Safaricom.

    These terms and Conditions apply to the Safaricom All-Net Packages hereafter “the Service”.

    The “Service” will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.

    For the purposes of these terms and conditions:

    1. Definitions
      1. All-Network or “All-Net”means the voice and SMS resources can be used to make calls and send SMSs both On-net and Off-net.
      2. “In-Bundle Usage” means any voice calls and SMS usage by You within a certain allowance or limit of time, bytes, and/or SMS using Preferential Rates.
      3. “Off-Net Calls” means calls originating from a Safaricom Mobile Number and terminating on a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
      4. “Off-Net SMS”means a text message sent from a Safaricom Mobile Number to a Mobile Number of another licensed Telecommunications Operator in Ethiopia.
      5. “On-Net Calls”means calls originating from a Safaricom Mobile Number and terminating on another Safaricom Mobile Number.
      6. “On-Net SMS” means a text message sent from a Safaricom Mobile Number to another Safaricom Mobile Number.
      7. “Out of Bundle Usage”means usage charged directly from your airtime balance for any voice calls, data and SMS usage by you more than or in the absence of the voice calls and SMS allowance included in the In-bundle Usage.
      8. “Per Second Billing”means that you will only pay for the seconds consumed from the start of the call. E.g., if your call lasts for 20 seconds, only 20 seconds will be deducted from your allocation not the full minute.
      9. “Preferential Rates”means special or in-bundle tariff rates applicable for the Services.
      10. “Safaricom”means Safaricom Telecommunications Ethiopia PLC.
    2. Eligibility
      1. The Service is available to you if you are a Prepay Customer of Safaricom.
      2. The Service will not be available to you if you are roaming or making international calls or SMSs. Applicable roaming and international calling and SMS tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls and SMSs.
    3. The Service
      1. All-Net packages are daily, weekly and Monthly packages and shall be valid for 24 hours, seven (7) days and thirty (30) days from date of purchase.
      2. They shall offer a combination of Voice, Data and SMS resources.
      3. The voice resources shall be used to make On- Net Calls and Off- Net Calls; and the SMS resources shall be used to send both On-Net SMS and Off-Net SMS.
      4. The In-Bundle Usage of All-Net calls and SMSs shall be charged preferential rates.
      5. The minutes allocated in the All-Net packages shall apply Per Second Billing charging.
      6. The data allocated in the All-Net Packages shall apply per volume (MB) charging.
      7. All- Net packages can be purchased one-off or auto-renewable.
    4. Gifting
      1. All-Net packages can be purchased for self or another person as a gift. To enable gifting, the gifting party must have a sufficient airtime balance to purchase the bundle.
      2. All-Net packages, which are gifted cannot be reversed.
      3. Free or promotional All-Net packages cannot be gifted.
      4. All-Net packages, which are gifted shall assume the bundle validity period of the purchased bundle.
    5. How to Access the Service
      1. To access the Service, dial *777# from your Safaricom mobile line. You will then have a view of the available All-Net package offers which you can purchase for self and/or another person.
      2. You may subscribe to more than one package at a time. However, the priority of consumption of packages purchased will depend on the bundle with the earliest expiry date.
      3. Where you purchase additional All-Net packages prior to the expiry of an existing All-Net bundle, unused resources will be carried over to the following day, week or month.
      4. Where you do not purchase any additional All-Net packages, unused resources will be forfeited at the end of the day, week or month and will not be carried over to the following month.
      5. You can check your All-Net packages balance by dialing *777# or *704#. You can also send any input e.g., character, word, letter via an SMS to 704.
      6. You will be notified via SMS alert when your remaining All-Net packages reach the following balances.
        1. Voice resources : 500 minutes, 100 minutes, 50 minutes, 25 minutes, 10 minutes, 5 minutes, and 0 minutes.
        2. SMS resources : 500 SMS, 100 SMS, 50 SMS, 25 SMS, 10 SMS, 5 SMS and 0 SMS. .
        3. Data resources : 1000MB, 100MB,50MB,10MB and 0MB
      7. Safaricom reserves the right to change the threshold balances without notice.
      8. Upon exhaustion or expiry of your All-Net packages, you will be redirected to *777# to enable you to purchase additional package(s).
      9. Out of Bundle Usage for All- Net Packages:
        1. Out of Bundle Usage in respect of voice resources is automatically activated and charged when your voice resources are used up or have expired.
        2. Out of Bundle Usage in respect of data resources is not automatically activated and charged when your data resources are used up, expire or upon un-subscription. You will have to enable Out of Bundle Usage via *777# on either a per MB basis to continue using data.
        3. Out of Bundle Usage in respect of SMS resources is automatically activated and charged when your SMS resources are used up, expire or upon un-subscription.
    6. How to Unsubscribe from the Auto renewable Packages
      1. You may unsubscribe from the auto-renewable (recurring) packages at any time by dialing *777# and following the prompts.
      2. Once you unsubscribe, your packages will not auto renew, however you will still be able to use any existing package or resources until it is depleted or expires. After unsubscribing from auto-renew packages, you will be required to manually purchase All-Net packages via *777# every time you want to use All-Net resources.
    7. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall also only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
    8. Extension of Prepay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.
      2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.
    TERMS AND CONDITIONS FOR SAFARICOM ETHIOPIA PREPAY 4G BUSINESS INTERNET FOR ENTERPRISE CUSTOMERS

    Welcome to Safaricom.

    These Terms and Conditions govern and provide information on the use of Prepay 4G Business Internet Service (“the Service”) and constitute an agreement between You (Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

    1. Definitions
      1. “Customer Premise(s) Equipment (“CPE”)” means a telecommunication equipment that is used to access the Internet or access services on a Safaricom network, whether directly or indirectly connected to that network.
      2. “Enterprise Base Tariff” means the default rate per second, per SMS or per Megabyte (MB) that applies to an Enterprise Customer for making voice calls, sending SMS messages, or browsing the web without purchasing a pre-pay bundle.
      3. “MiFi Device” or “Device” means a small portable wireless router that acts as a mobile hotspot for any of Your Devices such as smartphone, computer, tablet, etc.
      4. “Package” means the Prepaid 4G Business Internet Package offered by Safaricom.
      5. “Primary SIM (Number)” means Safaricom mobile number added as the main number for operating the Service.
      6. “Purchasing Number” means any Safaricom mobile number which purchases a 4G Business Internet Package for the Secondary SIM.
      7. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
      8. “Secondary SIM (Number)” means a Safaricom SIM bundled with a Mifi Device which you can only use to access the Service.
      9. “Service” means the 4G Business Internet Service.
      10. “USSD (Unstructured Supplementary Service Data) Menu” means an interactive menu on the Customer’s Device which enables customers to access Safaricom short code services.
    2. Eligibility
      1. The Service will be available to all new and existing Safaricom Enterprise customers.
      2. You must have an active Primary Safaricom SIM and a Secondary SIM which comes with the MiFi-Device.
      3. You will be required to go through the SIM registration process and the Know Your Customer (KYC) vetting process to register both SIM cards in line with the SIM Card Registration Directive.
      4. If you are an existing customer, you shall only be required to register for the Secondary SIM.
      5. If You are a new customer to Safaricom, you will also be charged for both SIM Cards.
    3. The Service
      1. The Service will only be available in areas covered by Safaricom 4G networks. We will advise you on which areas we currently have coverage upon your purchase of the service. Safaricom does not guarantee that the Service will be available or will be at the expected quality if you access it in areas with no 4G network coverage.
      2. The Service allows to access internet within our 4G coverage areas using any 4G enabled Device such as a smartphone, MiFi Device, CPE and also enables you to hot spot other devices.
      3. The Service shall be automatically activated at the time of onboarding and upon successful registration of the SIM cards on the Safaricom
      4. Upon successful registration of Your Secondary SIM, you will receive a welcome SMS on the Primary Number.
      5. The Secondary SIM may come with a welcome offer determined by Safaricom, however, Safaricom reserves the right to discontinue giving out welcome offers at any time and without prior notice.
      6. Information about the Service, Packages and ratesis available on our website www.safaricom.et, USSD, retail stores and at our Enterprise partner’s or Distributor’s stores.
      7. You cannot access the Service when roaming.
      8. You cannot make voice calls with the Secondary SIM, but you can receive voice calls if you use it with a mobile phone.

    4.  MIFI Device and the Secondary Number SIM

    4.1

    		You can purchase the WIFI Device and SIM cards from Safaricom Shops. Purchase of the Device will be upfront before use.

    4.2

    		Safaricom Devices (WIFI and CPE) will be locked to Safaricom network, meaning that they can only be used with a Safaricom SIM card.

    4.3

    		The Device (s) shall be subject to the warranty provided by the Manufacturer. Safaricom will support your warranty claim in line with the manufacturer’s warranty terms and conditions. Safaricom shall however not support any out of warranty claims other than provided by the manufacturer.

    4.4

    		Your Primary Number will be connected to a Secondary SIM upon registration.

    4.5

    		The Primary Number can be changed/replaced by the owner at any time via the USSD menu or at Safaricom shops or assigned dealer shops upon verification of SIM ownership. Safaricom will not be liable for any changes on USSD.

    4.6

    		Changes made to the Primary Number will take effect immediately.

    4.7

    		If the Primary Number assigns another Safaricom mobile number via USSD menu, threshold notifications will be sent to the other number assigned.

     

    5.  Packages Purchase

    5.1

    		The Primary Number or Purchasing number may purchase data packages for the Secondary SIM card or any Safaricom Mobile Number at any time using airtime. These packages are available on USSD.

    5.2

    		Upon successful purchase for the Secondary SIM, an equivalent airtime amount will be deducted from the Primary Number or Purchasing Number.

    5.3

    		Your Primary Number or any Purchasing Number can buy any of the data Packages for the Secondary SIM as many times. However, the Package with the earliest expiry date shall expire first. The Purchasing Number will however not be able to check Package balances for the Package bought for the Secondary Number

    5.4

    		The Primary Number can check the Package balance of any Secondary SIM attached to it.

    5.5

    		Safaricom shall send SMS notifications on the successful purchase of the Packages to your Primary SIM and any Purchasing Number.

    5.6

    		All Packages are valid for a period of 30 days from the date of purchase and do not roll over to the next month (beyond the 30th day).

    5.7

    		Additional packages while the existing one is still valid shall not extend the validity of the existing package. Safaricom reserves the right to extend the 30 days validity period on its monthly packages and will notify the customer

    5.8

    		You can check the balance on the Secondary SIM by dialing *777#.

    5.9

    		Safaricom shall also send threshold notifications at 10MB,50MB, 1GB, and 5GB and 100% of Package utilization to the Primary Number only. Such threshold may be amended or changed by Safaricom from time to time without prior notice to You.

    5.10

    		Safaricom shall send an expiry notification of the Package to the Primary Number at the end of the Validity period.

    6.  Out of Bundle Usage

    6.1

    		If you exhaust the Package and continue accessing the internet without purchasing an additional Package or when your Package expire You will be charged an out-of-bundle data usage for both SIMs at the prevailing Safaricom out-of-bundle rates

    6.2

    		Out of bundle (OOB) will not automatically apply when your data Bundles are used up or expire. You may activate and/or deactivate OOB usage through My Data Manager application at any time to manage your data usage.

    6.3

    		When you activate OOB usage, your data usage will automatically be charged the Enterprise Base Tariff when your bundle expires or is used up.

    6.4

    		The Enterprise Base Tariff (out of bundle) will be available on our website at www.safarciom.et, USSD, retail stores and at Enterprise partner’s or Distributor’s stores.

    7.  Restrictions on Access to and Use of the Service

    7.1

    		You must access and use the Service only in accordance with this agreement and any applicable law and policy as may be introduced over a period of time.

    7.2

    		You must neither use the Service in any manner or for any purpose other than as set out in these Terms and Conditions, nor negligently or intentionally permit any other person to do so.

    7.3

    		You must not attempt to or charge any person a fee to access the Service without authorization from Safaricom; permit, facilitate or condone any other person conducting any of the prohibited activities in this clause, whether using Your Equipment or otherwise.

    8.  Privacy

    8.1

    		Safaricom ensures the minimum legally protected personal information collected on the basis of necessity based on the KYC processes.

    8.2

    		How Safaricom processes Your personal information is detailed fully in the Privacy Policy available on safaricom.et.

    9.  Extension of Prepay Terms and Conditions

    9.1

    		 These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions.

    9.2

    		 All general provisions applicable to Prepay Services under the Prepay Terms and Conditions shall apply to these Terms and conditions.

    9.3

    		Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA SIM CARD, DATA AND DEVICE BUNDLE CAMPAIGN TERMS AND CONDITIONS

    Welcome to Safaricom.

    The following terms and conditions apply when you purchase a Device along with a SIM Card from Safaricom during the Campaign Period. By using the Services, it means you have read, understood, and accepted the terms and conditions set out herein

    1. Definitions
      For the purposes of these terms and conditions:
      1. “Data Award”means the free data bundle offered by Safaricom for a SIM Card bought with a qualifying Device during the Campaign Period.
      2. “Campaign” means the SIM Card, data and Device bundle campaign
      3. “Device” means handset (s) sold by Safaricom at its shops as well as authorized distributor shops.
      4. “Offer” means a Device bundled with a SIM Card and data
      5. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
    2. Campaign Period
      1. The Campaign shall run from 12th October 2022 to a period that will be communicated by Safaricom.Such period may be amended by another alternate period that may be communicated by Safaricom at its discretion (the “Campaign Period”).
      2. Safaricom reserves the right to extend the Campaign Period in its absolute discretion upon notice to you
    3. Eligibility
      The Offer is open to you when you purchase a qualifying Device along with a Safaricom SIM Card from any Safaricom retail shop or distributor shops. The list of participating Devices may change from time to time.
    4. How to Participate
      1. You can participate in the Campaign by purchasing a Safaricom SIM Card along with the selected Devices from the Safaricom shop or authorized distributor shops.
      2. Safaricom reserves the right to suspend or modify the Campaign including any of its elements at any time. We shall notify you of any suspension or modification through our various channels.
      3. The Offer shall be available on a first come first served basis while stocks last.
      4. You must initiate a data session by browsing the internet from the Device to receive the Data Award.
    5. Qualifying Device Models
      The list of qualifying Devices shall be displayed in our retail shops or distributor shops or on our website (www.safaricom.et) at Safaricom’s discretion.
    6. SIM Card and Device Bundling
      1. To get the Data Award, you must also purchase a SIM Card with the Device and register it on the Safaricom network.
      2. The Data Award amount in respect of each Device type will be determined by Safaricom and the same may be updated by Safaricom at any time.
      3. Some of the participating Devices are dual SIM devices. In order to get the best experience, please make sure that you use the Safaricom SIM Card in the primary SIM Card slot.
      4. The Data Award shall be allocated to you upon successful SIM Card registration, latching the Device on the Safaricom network, and starting a data session.
      5. Safaricom will send you an SMS notifying you of the allocation of your Data Award.
      6. All Data Awards will have a validity period of 30 days from the date of receiving the award and will not roll over
    7. Extension of Prepay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific Terms and Conditions.
      2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific Terms and Conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Campaign and Offer at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA ON-NET OFF-PEAK CALLING TARIFF TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

    Welcome to Safaricom.

    These terms and Conditions apply to the Safaricom On-Net Off-Peak Calling Tariff services hereafter "the Service".

    The Service will be available to you upon registration and activation of your SIM Card. By using these Services, it means you have read, understood, and accepted the terms and conditions set out herein.

    For the purposes of these terms and conditions:

    1. Definitions
      1. “On-Net Calls” means calls originating from a Safaricom mobile number and terminating on another Safaricom mobile number.
      2. “On-Net Off-Peak Calling Tariff” means a Preferential Rate charged by Safaricom for On-Net Calls during Off-Peak Hours.
      3. “Off-Net Calls” means calls originating from a Safaricom mobile number and terminating on a mobile number of another licensed Telecommunications Operator in Ethiopia
      4. “Off-Peak Hours” means a period in Ethiopian time that starts at 9:00 pm in the evening and ends at 6:00 am in the morning, every day.
      5. “Preferential Rate(s)” means special tariff rates applicable for the Services.
      6. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
      7. “Tariffs” means Safaricom’s charges for Use of the Services and will include the underlying terms and conditions relevant to the products and services as varied from time to time.
      8. “Tariff Guide” means a guidance catalogue of products and services and charges as published from time to time.
    2. Eligibility
      1. The Service is available to you if you are a Prepay customer of Safaricom.
      2. The Service will not be available to you if you are roaming or making international calls. Applicable roaming and international calling Tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls.
    3. The Service
      1. The Preferential Rates are promotional and will be applicable from 20th January 2023 to 21st March 2023. Safaricom retains the right to extend or reduce this period without prior notice to you
      2. The On-Net Off-Peak Calling Tariff is ETB 0.20 per minute. Safaricom retains the right to amend such Tariff without any prior notice to you.
      3. You may not be required to opt-in to make use of the Service. The On-Net Off-Peak Calling Tariff is automatically activated during the Off-Peak Hours.
      4. You will be charged with standard rates (non-Preferential Rates) for Off-Net Calls.
    4. Repeal of Existing Packages
      All previous free or preferential rate on-net off-peak calling tariff is hereby repealed by these Terms and Conditions.
    5. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall also only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
    6. Extension of Prepay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific prepay terms and conditions.
      2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific prepay terms and conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Service at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA RECHARGE AND GET TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

    Welcome to Safaricom.

    These terms and Conditions apply to the Safaricom Recharge and Get packages hereafter “the Gursha Package (s)”.

    The Gursha Package will be available to you upon registration and activation of your SIM Card. By using the Gursha Package, it means you have read, understood, and accepted the terms and conditions set out herein.

    For the purposes of these terms and conditions:

    1. Definitions
      1. “Gursha On-Net Minutes” means the Gursha Package that enables you to make local On-Net Calls only.
      2. “Gursha Off-Net Minutes” means the Gursha Package that enables you to make local Off-Net Calls only.
      3. “Gursha Data” means the Gursha Package that enables you to browse data locally and cannot be used when roaming.
      4. “Off-Net Calls” means calls originating from a Safaricom mobile number and terminating on a mobile number of another licensed Telecommunications Operator in Ethiopia
      5. “On-Net Calls” means calls originating from a Safaricom mobile number and terminating on another Safaricom mobile number.
      6. “Recharge and Get” means the Gursha Package availed by Safaricom where, at the time of recharge, you get new minute and data bundles as a bonus (“Gursha”) in addition to your main balance being credited in an equivalent amount of the recharge.
      7. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
    2. Eligibility
      1. The Gursha Package is available to you if you are a Prepay Customer of Safaricom.
      2. The Gursha Package will not be available to you if you are roaming or making international calls. Applicable roaming and international calling tariffs as outlined in our Tariff Guide will however apply when you roam or make international calls.
    3. Terms of use for the Gursha Package
      1. You may avail yourself of the Gursha Packages when you recharge your account with any recharge type (including without limitation physical voucher, electronic voucher distribution (EVD), Pin-less voucher, and mobile money airtime top-up).
      2. The Gursha Package may be used for Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data as provided in Clause 4 below.
      3. The Gursha On-Net Minutes, Gursha Off-Net Minutes, and Gursha Data shall have a validity period of seven (7) days.
      4. The Gursha bundles will be aggregated per bucket; Safaricom will extend the validity of the Gursha buckets for each new recharge.
      5. You cannot share or transfer balances from your Gursha Package to another SIM Card.
      6. You can check your remaining balance from the Gursha Package through USSD (*777# and *704#).
      7. You will receive a threshold notification upon utilization of the Gursha Package. The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
        • For Gursha On-Net and Gursha Off-Net Minutes – 500Min, 100Min, 50Min, 25Min, 10Min, 5Min utilization.
        • For Gursha Data - 1000MB, 100MB, 50MB, 10MB utilization.
      8. The Gursha Package will be available to you from December 2, 2022, to May 31, 2023. Safaricom retains the right to extend or reduce this period without prior notice to you.
    4. Gursha Packages
      1. For every recharge, you will qualify for the Gursha Packages corresponding to the recharge value as follows:
        Recharge Value (in ETB) Gursha Gursha Data (in MBs) Gursha On-Net Minutes Gursha Off-Net Minutes
        5 Free 10Mins + 10MBs 10 5 5
        10 Free 20Mins + 20MBs 20 10 10
        15 Free 30Mins + 30MBs 30 15 15
        20 Free 40Mins + 40MBs 40 20 20
        25 Free 50Mins + 50MBs 50 25 25
        50 Free 100Mins + 100MBs 100 50 50
        100 Free 200Mins + 200MBs 200 100 100
        100 and above Free 200Mins + 200MBs 200 100 100
      2. The Gursha Packages provided in Clause 4.1 may be amended by Safaricom at any time without notice to you.
    5. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall also only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
    6. Extension of Prepay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions and other product-specific prepay terms and conditions.
      2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions and other product-specific prepay terms and conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Gursha Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA FREE 1GB WHATSAPP PACKAGE TERMS AND CONDITIONS

    Welcome to Safaricom.

    The following Terms and Conditions apply to the Safaricom Telecommunications Ethiopia PLC (“Safaricom”) free 1GB WhatsApp monthly package (“the Package”). The Package will be available to you upon registration and activation of your SIM Card. By using the Package, it means you have read, understood, and accepted the Terms and Conditions set out herein.

    1. Eligibility
      The Package is available to you provided that you are registering for a new Safaricom SIM Card.
    2. The Package and terms of use
      1. The Package will be available to you when you register for a new SIM Card starting from December 9, 2022, up to December 8, 2023 (the “Validity Period”).
      2. The Package is valid for thirty (30) days and does not roll over beyond thirty (30) days.
      3. For six (6) consecutive months, the Package will be awarded to you every thirty (30) days on the anniversary of your registration and activation of your SIM Card. Safaricom reserves the right to extend or shorten the Validity Period.
      4. You can check your balance through USSD (*777#) and (*704).
      5. You will receive a threshold notification for the resources upon utilization. The notification will be sent to you upon reaching the following demarcations: such demarcations may be amended or changed by Safaricom from time to time without prior notice to you.
        • 1GB WhatsApp resources - 100MB, 50MB,10MB and 0MB.
      6. The Package shall not be transferable.
      7. The Package can only be used to access WhatsApp through the application or the web.
      8. If you have an additional data package, airtime balance for out-of-bundle usage, and the Package, priority will be given to the Package for using WhatsApp.
      9. If you exhaust your Package, you will be charged the prevailing out-of-bundle rates, or normal data package rates if you have an additional data package.
      10. You cannot opt-out or unsubscribe from the recurring service.
      11. You cannot use the Packages when you are roaming. Whilst roaming the use of the standard applications will be charged at the normal Safaricom tariff.
      12. The Package cannot be tethered for use on other devices.
      13. By using the Package, you are subject to the terms and conditions as well as the privacy policy of the application provider.
      14. Safaricom is not liable for any faults, glitches, bugs or technical issues that might occur on the standard application (WhatsApp). Furthermore, Safaricom shall not be held accountable for any damages or loss incurred as a result of your use of the platform or application.
      15. Safaricom is not liable for any third-party content and/or advertisement that might appear while you are using your Package.
      16. Safaricom retains the right to change, amend or stop the availability and/or renewal of the Package at any time without any prior notice to you.
    3. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
    4. Extension of Safaricom Terms and Conditions
      1. These Terms and Conditions are supplemental and subject to the published Safaricom Prepay and Postpay General Terms and Conditions and other product specific Terms and Conditions.
      2. All general provisions applicable to prepay and postpay services under the Prepay and Postpay Terms and Conditions and other product specific Terms and Conditions shall apply to these Terms and Conditions.
      3. Safaricom reserves the right to amend or vary these Terms and Conditions or to withdraw the Package at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA SOCIAL MEDIA PACKAGES TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS 

     

    Welcome to Safaricom. 
    These terms and conditions apply to Safaricom Social Media Packages (“the Service”) which will be available to you upon registration and activation of your SIM Card. By using this Service, it means you have read, understood, and accepted the terms and conditions set out herein.

    1. Definitions
      For the purposes of these terms and conditions:  
      1. “Social Media Package” or “Service” means a data service offered by Safaricom that enables you to access specific applications or contents as per the package category. i.e. TikTok package for access of TikTok application and/or webpage only, YouTube Package for access of YouTube application and/or webpage only.
      2. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC. 
    2. Eligibility
      The Service is available to you provided that you are an active Safaricom customer.
    3. How to access and use the Service
      1. To access the Services, you should follow the following prompts:
        • Dial *777# from your data-enabled mobile device.
        • Select your preferred one-off Social Media Package.
        • Confirm the purchase of your preferred Social Media Package and pay through your airtime (as applicable). 
        • You will receive an SMS notification confirming the successful purchase of the package.
      2. The Social Media Package allows you to access TikTok and YouTube platforms.
      3. TikTok package will only be depleted for the usage of TikTok on the Safaricom network through the relevant application (TikTok application and TikTok Webpage).
      4. YouTube package will only be depleted for the usage of YouTube on the Safaricom network through the relevant application (YouTube application and YouTube Webpage).
      5. You can check the balance of the Social Media Package by dialing *777# or *704#. 
      6. You will be notified via SMS alert when your remaining Social Media Package reaches the following balances: 1000MB, 100MB, 50MB, 10MB and 0MB. Safaricom reserves the right to change the threshold for notifications without any prior notice to you. 
      7. Should you exhaust your Social Media Package you can top up your account by dialing *777# and purchasing your preferred Social Media Package.
      8. The Safaricom Social Media Package shall take priority whenever you access content on the selected / eligible platform (both on the application and on the webpage).
      9. You may opt out of any recurring Service by dialing *777# and following the prompts.
    4. Validity of Social Media Package
      1. The Social Media Packages will have a validity period of twenty-four (24) hours. Unused resources will not roll over.
      2. The validity of Social Media Packages will be extended only if you buy a similar package before the expiration date. The existing package will then take the validity of the new package.
      3. If you exhaust the Social Media Package and continue accessing the social media platform, you will be charged from the normal unrestricted packages or out-of-bundle data usage at the prevailing out-of-bundle rates.
    5. Other Terms of Use
      1. You cannot share the Social Media Package or transfer it to a third-party device or subscriber.
      2. The Social Media Package cannot be tethered for use on other devices. Safaricom reserves the right, at its sole discretion and at any time to amend the Social Media Package categories (contents) as well as validity periods according to their identifiable data usage.
      3. Social Media Packages shall be accessible while browsing on the Safaricom Network without any VPN Tools or Internet Censorship Circumvention Tools.
      4. Safaricom shall not be liable for any unavailability, faults glitches, bugs or technical issues with the standard applications. Furthermore, Safaricom shall not be held liable for any damages or loss howsoever arising that you may suffer as a result of you using the platform or application. 
      5. Safaricom is not liable for any third-party content and/or advertisement that might appear while you are using the Service.
      6. Safaricom retains the right to cancel the Service immediately and without notice to you if the Service is deemed or becomes illegal under relevant laws. In such a scenario, you hereby renounce any rights you may have against Safaricom and acknowledge that you will have no recourse or claim against Safaricom of any kind.
    6. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall only process your information in accordance with the law. 
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
    7. Extension of Safaricom Prepay and Postpay Terms and Conditions 
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay and Postpay, and Prepay Voice, Data, and SMS Packages Terms and Conditions.
      2. All general provisions applicable to Prepay and Postpay services under the respective Terms and Conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    SAFARICOM ETHIOPIA PREPAY ENTERPRISE BONUS ON RECHARGE PROMOTION TERMS AND CONDITIONS

    Welcome to Safaricom.

    The following terms and conditions apply to the Safaricom Bonus on Recharge Promotion (“the Promotion”). By participating in the Promotion, it means You have read, understood, and accepted the terms and conditions set out herein.

    1. Definitions
      1. “Bonus Airtime” means the airtime awarded to Prepay Enterprise Customers upon topping up or recharging your mobile number.
      2. “Enterprise Customer or Customer or You” means a registered business, company and any organization including but not limited to government entities, Embassies, and Non-Governmental Organizations.
      3. “Pin less Top Up” means recharging through bank application.
      4. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
      5. “USSD (Unstructured Supplementary Service Data)” means Safaricom’s interactive menu which can be accessed by the Customer by dialing the short code designated by Safaricom for the Promotion.
    2. Eligibility
      The Promotion is available to all Safaricom Prepay Enterprise Customers.
    3. Promotion period
      1. The Promotion shall commence on 13th of March 2023 (“effective date”) and will continue for a period of three (3) months. i.e. (13th of March 2023 to 13th of June 2023).”Promotion period”
      2. The Promotion period may be extended or amended at the sole discretion of Safaricom.
    4. The Promotion
      1. You will be awarded Bonus Airtime when You recharge your prepay account airtime.
      2. The Bonus Airtime will be rewarded for every top up starting from 25 ETB airtime for the Promotion period. Any Top up values less than 25 ETB will not receive or are not eligible for the Bonus Airtime.
      3. The recharge shall be through any of the currently available top-up channels (Airtime voucher or pin less top up).
      4. Safaricom reserves the right to amend the recharge values eligible for Bonus Airtime.
      5. The Bonus Airtime can be used to make on-net and off- net local calls. However, it cannot be used to buy packages, make international calls, or access roaming services.
    5. Airtime Purchase and Transfer
      1. You will be awarded the Bonus Airtime either by purchasing for yourself or for other Prepaid number.
      2. The Bonus Airtime cannot be transferred to another customer or number.
      3. Where the Airtime is purchased for your own number, You will receive the airtime purchased and the Bonus Airtime. You will also receive SMS notification to this effect.
      4. Where Airtime is purchased for another mobile number/receiving number, the number will receive both the Airtime and the Bonus Airtime. The receiving number will also receive SMS notification to that effect.
      5. You will receive SMS notifications upon receipt of the Bonus Airtime.
      6. You will be able to request your Airtime balance and view it on USSD through *777#.
      7. The Bonus Airtime has 30(thirty) days validity period and will be consumed before the purchased airtime.
    6. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall also only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the privacy policy available on www.safaricom.et.
    7. Extension of Prepay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom Prepay General Terms and Conditions, and Enterprise Prepay Bundle Service Terms and Conditions.
      2. All general provisions applicable to Prepay services under the Prepay Terms and Conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    Safaricom Ethiopia Terek Be Gursha Terms and Conditions

    The following terms and conditions apply to the National Consumer Promotion (the "Terek Be Gursha promotion") and by participating in the Promotion you will be deemed to have read, understood, and accepted the terms and conditions set out therein:

    1. Definitions
      1. "Dependent/s" means any person other than an Immediate Family Member currently living with another person or is being supported by such another person for subsistence.
      2. "Draw Code" means a number that is unique to a customer and a transaction that will be generated when the customer successfully registers a new sim card on the network and successfully recharges, or the customer recharges or customer buys a package.
      3. "Form of Discharge" means an affirmation to be signed by an award winner representing and warranting that he/she is not an Immediate Family Member of or is not Dependent on any Safaricom employee, distributor and Distributor employees, key account, contractor or any other supplier or vendor to Safaricom, or third party directly involved with the facilitation of the Promotion.
      4. "Qualifying Products and Services" means the purchase of SIM Card/s, airtime top ups on your line or the purchasing of any Safaricom package on your line.
      5. "Safaricom" means Safaricom Telecommunications Ethiopia Plc
    2. The Promotion
      1. The Promotion aims to encourage engagement by you as a Safaricom Telecommunications Ethiopia Plc (“Safaricom”) customer through purchasing of Qualifying Products and Services. You will then qualify to participate in and stand a chance to win any of the daily, Biweekly and Monthly Awards on offer in the Promotion.
      2. The Promotion will cover all Regional States of Ethiopia where Safaricom currently has coverage.
    3. The Promotion Period
      The Promotion will run for 90 days from 5th April to 4th July 2023 ("Promotion Period") .
    4. Eligibility
      1. The Promotion is open to all Safaricom customers (Prepay and Post-pay).
      2. Customers must be eighteen (18) years and above to participate in the Promotion.
      3. A customer who wins a Biweekly and Monthly award, is not eligible to win the Biweekly and Monthly award again on subsequent draws.
      4. Foreign nationals are not permitted in terms of Ethiopian Law to own vehicles and as such, shall not be eligible to participate in both Bi-weekly and monthly vehicle Awards of Attrage, Mitsubishi, Bajaj, and Motorbikes.
      5. Excluded Customers
        All Safaricom employees, Safaricom distributors and their employees, Safaricom key accounts, contractors, and any other suppliers or third parties directly involved with the facilitation of the Promotion shall not be eligible to participate in the Promotion. Each award winner will be required to declare or affirm in the Form of Discharge that he/she does not belong to any of the restricted groups of persons above.
    5. Entry and participation in the Promotion
      1. New customers will be awarded three (3) Draw Codes upon joining the Safaricom network and successful first recharge of any type.
      2. All Safaricom recharge types are eligible for the Promotion entry. However, airtime transfers received from another customer shall not qualify to earn Draw Codes.
      3. All types of Safaricom packages, including voice, SMS, data, and combo, will qualify to earn Promotion entry.
      4. For existing customers, one Draw Code shall be earned for multiples of Br. 10 recharge. However, a customer shall earn one Draw Code for a recharge of Br. 10 or below.
      5. All Safaricom packages purchased will earn Draw Codes. Package of Br. 10 or below will earn one Draw Code, any amount above ETB 10 will earn one additional Draw Code in multiples of every Br. 10 spent.
      6. When a new customer joins or Sign-up WhatsApp account with a new Safaricom Number and starts to use the free 1GB WhatsApp bundle the customer will earn 7 Draw Codes
      7. A customer is limited to a maximum of ten (10) Draw Codes per day.
      8. Each transaction will generate a Draw Code which will be sent via SMS to the customer upon successful completion of the eligible transaction.
    6. Awards
      1. By entering the Promotion, you stand to win the awards shown in the matrix below:
        Awards Frequency (Monthly/ weekly/daily) Total number of winners
        Attrage - Mitsubishi Monthly 3
        Bajaj Biweekly 7
        Motorbikes Biweekly 7
        Tablets Biweekly 21
        Samsung S21 Biweekly 21
        Safaricom Kerefa Biweekly 700
        Safaricom Nana TeleOne Biweekly 700
        Br.200 Bonus Airtime Daily 18,000
        Br. 100 Bonus Airtime Daily 270,000
        Br. 50 Bonus Airtime Daily 315,000
        Br. 20 Bonus Airtime Daily 396,000
      2. The number of daily awards may be varied by Safaricom at its sole discretion following consultation with the National Lottery Administration.
      3. The Validity of the bonus airtime award shall be 30 days from the date of the award.
    7. Draws & Selection of Award Winners
      1. Safaricom will randomly select the winners using a draw engine.
      2. Safaricom will conduct daily draws and select daily winners. These winners will be awarded Bonus Airtime. Eligibility for daily draws will be based on Draw Codes accumulated on the previous day between 00:00HRS and 23:59HRS.
      3. Safaricom will conduct both biweekly and monthly draws for awards of Cars, Bajaj, Motorbikes, Phones and Tablets and announce the winners biweekly and monthly. Eligibility for biweekly and monthly draws will be based on the Draw Codes accumulated in the preceding days of the draw.
      4. Winners will be published on Safaricom’s website and any other media as Safaricom may choose from time to time.
    8. Bonus Airtime Usage
      1. The use of awarded Bonus Airtime will not earn loyalty points.
      2. Bonus airtime is not transferable.
      3. Bonus airtime does not extend the validity of normal airtime.
      4. The Participating Subscriber may confirm/check the balance of the Bonus airtime by dialing *704#
      5. The Bonus Airtime may be used for on-net and off-net voice calls SMS and out of bundle browsing.
      6. The bonus airtime cannot be used to purchase Voice, SMS, or data packages, make international calls, send international SMS, or while roaming.
      7. The Bonus airtime must be used before its expiry date and any unused portion shall expire 30 days from the award and not thereafter be available for use.
      8. The utilisation of the Bonus airtime shall be subject to the standard applicable rates/tariffs for various service offerings provided by Safaricom to its subscribers.
      9. Priority of usage will be given to Bonus Airtime even if the customer has a normal airtime balance or existing voice and SMS packages.
    9. Disbursement of Awards and Notification
      1. Safaricom will notify award winners. Biweekly and monthly winners will be notified via phone calls only from Safaricom head office, using the following number +251700700700
      2. An authorized Safaricom representative shall physically be present Biweekly and Monthly to award winners at Safaricom Headquarters (HQ), or any other collection point as communicated by Safaricom to the customer.
      3. The winners will bear all costs of collecting the award from Safaricom HQ.
      4. Daily bonus airtime winners will receive an SMS from GURSHA_WIN Sender ID notifying them of the bonus airtime award which will be credited into their account. The airtime topped-up will be valid for thirty (30) days from the day of the award.
    10. Other terms and conditions
      1. These Terms and Conditions are supplemental to and subject to the published Safaricom Prepay and Post-pay Terms and Conditions.
      2. Safaricom reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process or does not meet the eligibility requirements, including but not limited to canvassing or submitting an entry that is not in accordance with these terms and conditions.
      3. The awards are non-transferable, non-exchangeable, non-refundable and no cash or other alternative shall be offered in place for the Awards.
      4. By accepting the award, you will be deemed to have granted Safaricom the right to use and publish your name and picture in such media as Safaricom may choose (including but not limited to the internet) for information, advertising and promotional purposes without additional consideration. Personal data related to voice, image, names or address and any other relevant information obtained in connection with the Promotion will be used in a manner and in line with the Safaricom Privacy Policy available on the Safaricom website.
      5. Notwithstanding the above, Safaricom shall not release personal information about participants of the Promotion to third parties unless required to do so in compliance with any applicable law or customary practice.
      6. Safaricom reserves the right (subject to any direction from National Lottery Administration) to suspend or terminate the Promotion or amend these terms and conditions at any time for any technical or commercial reason or any other reason. Any amendment to these terms and conditions will be published on the Safaricom website www.safaricom.et
      7. Despite any interruption or early termination of the Promotion, Safaricom will give out already awarded prizes and execute all other actions required to give effect to such except for the cases when termination or interruption of the Promotion resulted from actions or events which are not under Safaricom’s control.
      8. If you are selected as the winner of a Biweekly or Monthly award and you do not claim the award within a period of six (6) months from the date of announcement you will be deemed to have forfeited the award.
      9. The Promotion remains subject to the rules and regulations of the National Lottery Administration and any complaints and disputes not regulated by these terms and conditions shall be resolved in accordance with the rules and regulations of the National Lottery Administration.
    11. Disclaimer of warranties
      1. Safaricom’s decision in relation to every aspect of the promotion including but not limited to the award and the selection of the winner shall be deemed final and conclusive under any circumstance. No further appeal, inquiry, and/ or correspondence will be entertained.
      2. Customers understand and agree that they participate in this Promotion at their own risk and willingness and have not been coerced in any manner to enter.
      3. Safaricom makes no warranty, implied or express, that any part of the Promotion will be uninterrupted and error-free.
      4. Neither Safaricom nor any of its directors, employees, agents, or suppliers shall accept any responsibility for any damage, loss, injury, or disappointment suffered by any entrant participating in the Promotion or as a result of accepting the award.
      5. By entering the Promotion, customers agree that no claim relating to such losses or injuries (including special, indirect, and consequential losses) shall be asserted against Safaricom, its parent companies, affiliates, directors, officers, employees, or agents from any and all losses, damages, rights, claims and actions of any kind resulting from acceptance or user of any award, including without limitation, personal injuries, death and property damage.
      6. Safaricom strictly advises customers not to send airtime, money, or any other consideration in order to get any of the Promotion awards and will not be liable for any losses or other damage incurred by customers who do not heed this caution.

    SAFARICOM ETHIOPIA NIGHT INTERNET PACKAGES TERMS AND CONDITIONS FOR INDIVIDUAL CUSTOMERS

    Welcome to Safaricom.

    These terms and conditions apply to Safaricom Night Internet Packages (“the Service”) which will be available to you upon registration and activation of your SIM Card. By using this Service, it means you have read, understood, and accepted the terms and conditions set out herein.

    1. Definitions
      For the purposes of these terms and conditions:
      1. “Night Internet Package” or “Service” means a data service offered by Safaricom which enables you to access internet during Night Period.
      2. “Night Period” means the period between 11:00pm and 06:00am (Gregorian time) daily.
      3. “Safaricom” means Safaricom Telecommunications Ethiopia PLC.
    2. Eligibility
      The Service is available to Pre-pay customers.
    3. The Service
      1. The Service is a bundled data offer which gives more value when you use the internet during the Night Period.
      2. Night Internet Packages are available for purchase for self and may also be purchased for another customer as a gift.
      3. The Night Internet Packages can be purchased once-off or on auto-renewable (recurring) basis.
    4. The Packages
      1. The Night Internet Packages shall be valid for twenty-four (24) hours from purchase; however it shall be used only during the Night period. By way of example, if you buy the Night Internet Package at 4 am, you may use such package during the Night Period until 4 am the next day.
      2. The details of the Night Internet Packages shall be available on our website, retail stores and upon enquiry into the Call Centre.
      3. Safaricom reserves the right to amend the offers upon notice on our website, retail any other channels.
    5. How to access and use the Service
      1. You can purchase the Night Internet Packages at any time of the day by dialing USSD code *777#.
      2. You can unsubscribe from any active auto renewable packages by dialing *777# and selecting the unsubscribe option.
      3. You can subscribe to more than one Night Internet Packages at a time.
      4. You can check your airtime and Night Internet Package balance by dialing *704#.
    6. Other Terms of Use
      1. Unused Night Internet Packages will be carried over to the following day if you purchase an additional Night Internet Package before expiry of the existing package. If, however, you do not purchase an additional Night Internet Package, any unused packages will expire at the end of the validity period of the existing package.
      2. Night Internet Packages will be consumed before any other package you may have purchased.
      3. Once you deplete the Night Internet Package before the end of the Night Period, consumption will be in order of the prioritization of the data packages available in your account.
      4. The Night Internet Package will not be transferable.
      5. You will be notified of your Night Internet Packages consumption when it reaches 1000MB, 100MB, 50MB, 10MB and 0MB usage levels.
    7. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www.safaricom.et.
    8. Extension of Safaricom Prepay and Postpay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay and Prepay Voice, Data, and SMS Packages Terms and Conditions available on www.safaricom.et.
      2. All general provisions applicable to Prepay services under the respective Terms and Conditions shall apply to these Terms and conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www.safaricom.et and will be effective immediately or as at the date referred in such notifications.

    TERMS AND CONDITIONS FOR SAFARICOM ETHIOPIA BULK SMS SERVICE FOR ENTERPRISE CUSTOMERS

    Welcome to Safaricom.

    These Terms and Conditions govern and provide information on the use of Enterprise Bulk SMS Service ("the Service") and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out in this document.

    1. Definitions
      For the purposes of these Terms and Conditions:
      1. "Bulk Short Messaging Service ("BSMS")" means an automated service that enables businesses to send a large number of SMS messages to multiple defined End-users at the same time.
      2. "Enterprise Customer" or "Customer" for "You" means the Enterprise Customer who procures the BSMS from Safaricom.
      3. "Enterprise administrator" is a person assigned by the Enterprise Customer and is responsible for managing the Enterprise Customer’s User account and assigning roles on the bulk SMS portal.
      4. "End-users" means consumers who receive a text message(s) sent from an Enterprise Customer using the Safaricom portal.
      5. "Interactive SMS" means a communication protocol that enables a two-way interaction between two systems, typically between an end-user and the Enterprise Customer.
      6. "Know Your Customer ("KYC")" means an Enterprise Customer identification procedure where an Enterprise Customer’s personal information, such as name, address, and proof of identity is collected to assess the Customer’s risk and financial profile prior to offering the Enterprise Customer a service.
      7. "Safaricom" means Safaricom Telecommunications Ethiopia PLC, a company incorporated in the Federal Democratic Republic of Ethiopia and licensed to provide telecommunication services.
      8. "Sender ID" means a unique identifier which can either be the name or number assigned by You that enables You to send out Bulk SMS messages.
      9. "Service" means the Bulk SMS Service.
      10. "Short Code" means a short numeric code allocated by Safaricom or another telecommunications service provider through which the Service will be provided.
      11. "Unstructured Supplementary Service Data ("USSD")" means an interactive communication protocol used by mobile phones to communicate with a service provider's computer system.
    2. Eligibility
      1. The Service will be available to all new and existing Safaricom prepay and post-pay Enterprise Customers.
      2. You can use the Service with just a Sender ID, however, for the Service to be interactive, You should use the service with a Short Code.
      3. Short Codes may be allocated by Safaricom or any other licensed telecommunications service provider.
      4. For short codes not allocated by Safaricom, the Customer shall provide proof in the form of a confirmation letter from the respective telecommunications provider that You have been allocated the number and are using the Service.
    3. The Service
      1. The Service allows You to send a large number of SMS messages to a broad audience at once using a Bulk SMS Sender ID or Short Code that clearly identifies You.
      2. The Service allows You to send and/or receive SMS messages to/from Safaricom mobile numbers only.
      3. The Service will be provided or available in areas where Safaricom has network coverage. Safaricom will provide information on its network coverage upon request.
      4. The Service can be provided in two types of service delivery options i.e., transactional, and promotional as outlined below.
        1. Transactional Bulk SMS Service: This is an automated system-generated text message that You can send to your End-users to support them when they use your services. It provides timely and reliable information about transactions performed by the End-user. Examples of transactional Bulk SMS Service include bank transactional notifications and message delivery status update.
        2. Promotional Bulk SMS Service: This is a text message that You send to your End-users with promotional content such as offers, discounts, etc. to increase customer engagement, brand recognition, drive sales, and build customer loyalty.
      5. The Service is only available to Safaricom numbers. Messages to other telecommunication service providers are not permitted.
      6. Information about the Service and all service charges are available on our website www.safaricom.et, social media pages, and retail stores.
      7. The Service can be delivered in English, Amharic, and in one of the official regional working languages in the Federal Democratic Republic of Ethiopia.
      8. You will only be charged for Bulk SMS messages which are successfully delivered to End-users after reconciliation with Safaricom.
      9. The Service will be offered on prepaid and postpaid basis.
    4. Transactional Bulk SMS Messages
      1. You shall integrate your systems with the Safaricom SMS platform API (Application Program Interface) to enable access to the Service and streamline your communication to ensure that you are able to provide automatic alerts for activities such as product purchase confirmation, overdue payments, One Time Password (OTP) notifications, above threshold transactions, low balances, bank statements, etc. to End-users.
      2. Transactional Bulk SMS messages can be sent at any time.
      3. Transactional Bulk SMS messages shall not go through the content approval process, and they cannot be blocked by End-users unless they have enabled this functionality on their end as agreed with You.
      4. You may carry out a survey of your services using the Service. In the case where You carry out a survey for End-users, You should use a Short Code number to create an interactive experience and get important information directly from your End-users.
    5. Promotional Bulk SMS Messages
      1. Safaricom will provide a platform for You to create promotional message content and send it to your End-users.
      2. Promotional Bulk SMS message can only be sent between 2:00 in the morning to 12:00 in the evening Ethiopian Time/8:00AM- 6:00 PM East African Time.
      3. You shall get explicit consent from your End-users before sending promotional Bulk SMS messages to them and You shall provide proof that you have obtained the consent or the existence of a consent mechanism before using the Service and/upon request by Safaricom.
      4. All Promotional Bulk SMS messages shall be approved by the Enterprise Customer and Safaricom before they are sent to the End-users. No message shall be transmitted without this approval which shall be timeously given provided the promotional Bulk SMS message meets all the requirements set by Safaricom in line with the applicable law.
      5. You hereby undertake that You will review and approve the contents of all promotional Bulk SMS messages scheduled to be sent out, and to withdraw messages which in Safaricom’s view are not acceptable. Safaricom will provide the reasons for the rejection of promotional Bulk SMS messages.
      6. Safaricom will provide End-users the ability to block or report message of sender ID on USSD and/or interactive SMS message if they do not wish to receive promotional messages.
      7. End-users will not receive promotional Bulk SMS messages after they blocked such messages from You, however, they can re-activate the Service by using the self-service USSD or Interactive SMS channels.
      8. Promotional Bulk SMS messages shall fulfill the following minimum requirements prescribed in the applicable law, including but not limited to the Advertisement Proclamation No. 759 of 2012 and the Value-Added Services License Directive No. 3/2011. Promotional Bulk SMS messages shall:
        • not be contrary to public moral, religious and other societal virtues.
        • be free from misleading, unfair, inflammatory, discriminatory, harassing, demeaning, racial, ethnic, or religious slurs, or degrading statements against any particular individual or group(s).
        • respect the society and not infringe on the legitimate interests of End-users.
        • describe the true nature, use, quality and other similar information of the product or service intended to be promoted.
        • not undermine the goods and/or services of other persons/businesses, and to fully comply with the Ethiopian Trade Competition and Consumer Protection Proclamation No.813/2013 as well as other competition and antitrust related regulations as they may be amended or replaced from time to time.
        • protect the dignity and interests of the country.
        • respect professional code of conduct as per Advertisement Proclamation No.759/2012.
        • not encourage hatred, violence, or discrimination.
        • not clash with religious or freedom of political convictions.
        • not be inappropriate for children or persons under eighteen (18) years of age.
        • not violate equality and rights of nations, nationalities, and people’s identity.
        • not induce or promote disharmony or discrimination, superiority or inferiority based on gender, marital status, national origin, religion, language, age, or disability.
        • not contravene people's security, peace, health, education, or morals.
        • not encourage the commission of crimes or offenses or inciting the consumption of banned substances.
        • not undermine the respect for human dignity.
        • not contain image, speech or comparisons that violates the dignity, liberty, or equality of mankind in relation to language, gender, race, nation, nationality, profession, religion, belief, political or social status.
        • not violate the rules of good behavior or human dignity of individuals, nations, nationalities, or peoples, and defames the reputation of an organization.
        • not undermine the national or regional state’s flag, emblem, national anthem or currency.
        • not undermine the dignity or emotional feeling of a physically disabled person or a person living with HIV/AIDS or suffering from other diseases.
        • not instigate chaos, violence, terror, conflict or fear among people.
        • not instigate an action that could endanger the physical or mental health and security of the people.
        • not include an obscene message or similar presentation.
      9. Safaricom shall immediately take appropriate actions including termination of this Service in the event the above provisions are not complied with to protect its rights and/or mitigate the risks to the Company (Safaricom).
    6. Sender ID
      1. You must have a unique Sender IDs to send transactional and promotional Bulk SMS messages. You will not be able to send both transactional and promotional Bulk SMS messages using the same Sender ID.
      2. A Sender ID must have a maximum of 11 characters.
      3. You can modify or terminate a Sender ID by a formal notice to Safaricom with a letter providing reasons for modification or termination of the sender ID.
    7. Joining and Usage of the Service
      1. You must complete the Bulk SMS Service application form available in our retail stores and include all the requirements in order to procure the Service.
      2. On the Service application form, You shall indicate the Sender ID or Short Code You wish to use, and a description of whether it will be used for transactional or promotional SMS purposes.
      3. You shall be required to undergo a KYC assessment at the time of onboarding. All KYC documentation should be submitted as per the Safaricom Enterprise Customer segmentation requirement which will be communicated to You during onboarding.
      4. To use the interactive Bulk SMS (two-way communication), You must have a short code.
      5. Your Short Code or Sender ID might be a new one or the number already in use on another telecommunication’s operator network.
      6. Once Safaricom is satisfied that you have met all requirements, the service will be activated.
    8. Self-service channels for managing Promotional Bulk SMS
      1. Enterprise Bulk SMS portal -> Message Sender/Enterprise Administrator:
        • Once the Service is activated, You will receive your bulk SMS account and password via email that You provided on the Bulk SMS Service application form during onboarding.
        • After activation, the Enterprise Administrator shall be able to use a self-service portal to buy SMS units, send BSMS, check the balance of SMS Units, get reports on the number of messages sent and delivered, etc.
        • You shall set up a dedicated team consisting of content creator and content approver to undertake a thorough review and approval process for the messages before using the Service as required under Article 5.5 above. You shall provide confirmation of the designated team at the onboarding stage and at any time upon Safaricom’s request.
      2. USSD & Interactive SMS -> Message recipients/End-users:
        • Blocking: End-users shall be able to manage all promotional Bulk SMS messages in one place using the Interactive SMS and USSD channels, and they may also choose to block unsolicited promotional/marketing messages.
    9. Applicable Service Charges
      1. There will be a once off Connection/Set-up fee based on the scope of work and calculated on per hour basis.
      2. There shall be a monthly usage charge for the service based on the volume of SMSs purchased.
      3. For Post-pay, You will be required to provide a usage deposit which will be equivalent to the package amount determined by SMS units to be purchased. However, Safaricom reserves an exclusive right to furnish a different credit facility to You based on its own internal policy.
      4. Monthly Short code subscription fee: If You wish to utilize the service with a Short Code, You must pay for the Short Code usage fee in accordance with Safaricom’s tariffs.
      5. Re-connection fee – this fee is charged for reconnection of the Service when the Service has been suspended due to non-payment.
      6. The schedule of applicable charges shall be available on our website (www. safaricom.et) and on our commercial proposal for the service.
    10. Service Payment Terms
      1. All payments shall be done by using bank deposit/transfer to a Safaricom designated account or cash payment at Safaricom retail store before service activation.
      2. Once payment is done, You shall send a scanned receipt of the payment to your dedicated Safaricom Account Manager to proceed with the service activation.
      3. Minimum Usage- ou shall utilize a minimum of 10,000 BSMSs per month to use the Service. You shall pay the minimum charge for this volume when the payment is due even if You have sent less than 10,000 BSMSs per month. Any change to the charges shall be communicated at onboarding stage and on our platforms (retail store and website).
      4. Credit Limit- (applicable to Post-pay): You are expected to provide a maximum number of BSMS messages You anticipate to utilize per month. Safaricom Ethiopia will send out a notification to You when You reach your maximum credit limit. The Service will not be discontinued even if You have reached the maximum credit limit allocated to You. Safaricom’s credit terms and conditions shall apply.
      5. Post-pay:
        • You will be billed monthly in arrears based on your usage at the end of the calendar month. Your bill will reflect the total number of BSMS successfully sent out during the month with a specific charging rate and total charge due and payable.
        • Bills shall be paid by You within thirty (30) days from the date of issue by Safaricom.
        • If You fail to pay your monthly service charge within thirty (30) days of receipt of the invoice, the Service will be suspended until Safaricom receives payment in full.
        • Safaricom will not reconnect the Service until the amount due and payable is settled and a reconnection fee under Article 9 is paid.
        • Enterprises who mostly use transactional Bulk SMS messages are highly encouraged to use the Post-pay payment mode as the nature of transactional SMS should not be interrupted when the SMS units run out.
      6. Pre-pay:
        • Enterprise Customers will pay in advance for the Service.
        • Enterprise Customers may purchase Bulk SMS message units at any time and at multiple times if they have finished units before the end of the month.
        • The prepaid service shall be valid for 45 days from date of purchase of the Service.
    11. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall only process your information in accordance with the law. How Safaricom Ethiopia processes your personal information is detailed fully in our Privacy Policy, which is on Safaricom Ethiopia’s website at www. safaricom.et. and/or available in our retail stores upon request.
    12. Liability and Indemnity
      1. You will be liable for contractual, tortious, criminal, civil and any other legal liabilities, including but not limited to complaints from End-users which may arise as a result of your failure to obtain or improperly obtained consent from your End-users.
      2. You will bear full legal and/or contractual liabilities including but not limited to, tortious, criminal, and civil or any action brought against Safaricom in relation to your acts and omissions arising out of your use of the Service including Your failure to comply with applicable law as outlined under Article 5.
      3. You will also be responsible for handling any complaints brought against Safaricom from End-Users regarding the Bulk SMS messages sent from your Sender ID or Short Code.
      4. You agree to compensate and hold Safaricom harmless against any loss, liability, expense, or damage of whatever nature suffered or incurred regarding your use of the Service including but not limited to use of the Service contrary to these Terms and Conditions, applicable law and any:
        • and any fraud or fraudulent misrepresentation.
        • any wrongful act or omission of, or crime committed by You or your representative whilst using the Service.
        • any unauthorized disclosure, misuse or misappropriation of confidential information or Safaricom Materials.
    13. Service Suspension and Termination
      1. Termination by the Enterprise Customer: The Enterprise Customer may terminate the Service where Safaricom breaches a material provision of these Terms and Conditions which is capable of being remedied and fails to remedy the breach within 30(thirty) days of receipt of the notice from the Enterprise Customer.
      2. Termination or Suspension by Safaricom: Safaricom shall have the right, upon written notice, to immediately terminate or suspend the delivery of the Services (without liability) in the event that the Enterprise Customer breaches a material term of these Terms and condition as outlined below:
        • The Enterprise Customer violates any law, rule, regulation, or policy of any government authority related to the Service or the Enterprise Customer’s use thereof.
        • The Enterprise Customer engages in conduct that has caused or may cause material damage to Safaricom’s equipment, network or third parties.
        • Any bankruptcy, insolvency, administration, liquidation, receivership or winding up proceedings are commenced against the Enterprise Customer.
        • If the Enterprise Customer fails to pay the bills within 30(thirty) days from the date of issue
        • In the event Safaricom receives any direction, notification, or instruction from any governmental authority to suspend or terminate the provision of the Service to the Enterprise Customer.
      3. Termination by either party for convenience: Either party may at its discretion, terminate the Service, with at least one (1) month notice to the other party.
      4. Consequences of Termination: Upon termination of the Service, the Enterprise Customer shall immediately stop using the Service. Termination of the Service for whatever reason shall not prevent Safaricom from requiring payment for Services already provided to Your/ Your End-users rendered at the time of termination or either party from exercising any rights it has under the Terms and conditions or in law .
    14. General
      1. We reserve the right to change this Agreement, charges, and/or terms and conditions relevant to the Services and will inform you about any such changes within a reasonable time, by publishing the same on our website at www. safaricom.et. or in any other relevant way available to us. You are advised to keep checking our website for any changes to the Services and your continued Use of the Services shall be understood to be your acceptance of such changes.
      2. If there are any differences between the printed version of this Agreement and the online version available on Safaricom’s website at www. safaricom.et, the online version will apply.

    Safaricom Telecommunications Ethiopia PLC Data Privacy Statement

    1. Introduction

      Your privacy is important to us. This privacy statement explains the personal data Safaricom Telecommunications Ethiopia PLC (“Safaricom Ethiopia”) collects, processes it, and for what purposes.

      This statement should be read together with the Terms and Conditions of Use for other Safaricom Ethiopia products and services. Where there is a conflict, this statement will prevail.

      This statement applies to all customers, suppliers, agents, merchants, dealers and all visitors frequenting any of Safaricom Ethiopia premises.

    2. Definitions
      References to
      1. "You" means
        • customer- the person who subscribes to, uses or purchases any of our products and services or accesses our websites and includes any person who accesses any of the products and services you have subscribed to.
        • Any agent, dealer and/or merchants who has signed an agreement with us and is recognised as a merchant or agent in accordance with any applicable laws or Regulations.
        • Any visitor that is a person (including contractors/subcontractors or any third parties) who gains access to any Safaricom Ethiopia premises.
        • Any supplier who has been contracted by Safaricom Ethiopia and executed a Supplier contract.
      2. "Safaricom Ethiopia", "we" or "us", "our" and "ours" means Safaricom Telecommunications Ethiopia PLC
        The word "includes" means that what follows is not necessarily exhaustive and therefore the examples given are not the only things/situations included in the meaning or explanation of that text.
    3. Statement Details
      1. Collection of Information
        1. We collect your personal information with your knowledge and consent when you do any of the following (please note that this list is not exhaustive):
          • register for a specific product or service, including but not limited to SIM-card registration, Post Pay subscriptions, e- commerce platforms, M-PESA and M-PESA-powered services;
          • buy, subscribe to or use a Safaricom Ethiopia product or service online, on the cloud, on a mobile or other device, in a Safaricom Ethiopia Shop or other retail outlet;
          • subscribe to Safaricom Ethiopia or third-party premium rates services, Short Message Service (SMS), email or social media platforms;
          • ask Safaricom Ethiopia for more information about a product or service or contact Safaricom Ethiopia with a query or complaint;
          • respond to or participate in a survey, marketing promotion, prize competition or special offer;
          • visit, access or use Safaricom Ethiopia or third-party websites;
          • We may also collect your information from other organisations including credit-reference bureaus, fraud prevention agencies and business directories;
          • when you interact with us as a supplier, agent, merchant or dealer as prescribed in this statement;
          • when you visit any of our premises.
        2. We do not onboard minors (any person under 18 years of age) except where you additionally register on their behalf as their parent and/ or legal guardian. If you allow a child to use our services, you should be aware that their personal information could be collected as described in this statement.
      2. What Information is collected?
        The information we collect and store about you includes but is not limited to the following:
        1. Your identity and SIM-card registration information, including your name, photograph, fingerprints, address, location, phone number, identity document type and number, date of birth, email address, age, gender and mobile number portability records.
        2. Your credit or debit-card information, information about your bank account numbers and SWIFT codes or other banking information. We use the data you provide for billing purposes.
        3. Your transaction information when you use our MPESA service.
        4. Your preferences for particular products and services, based on information provided by you or from your use of Safaricom Ethiopia’s (or third party) network, products and services.
        5. Name, family details, age, profiling information such as level of education, bank account status, income brackets, etc. collected as part of surveys conducted by Safaricom Ethiopia and their agents on behalf of Safaricom Ethiopia.
        6. Your contact with us, such as when you: call us or interact with us through social media, our chatbot, ‘snail mail’, email (we may record your conversations, social media or other interactions with us), register your biometric information such as your voice, finger prints etc, visit a Safaricom Ethiopia Shop or other retail outlet.
        7. Your account information, such as your handset type/model, tariff, top-ups; subscriptions (including third party subscriptions), billing statements, cloud hosting registration details, e-commerce registration and usage, M-PESA and mobile money transactions.
        8. Your call data records: phone numbers that you call or send messages to (or receive calls and messages from), log of calls, messages or data sessions on the Safaricom Ethiopia network and your approximate location (save for customer service interactions as noted above we do not record or store message or call contents).
        9. We use Closed Circuit Television (CCTV) surveillance recordings. CCTV Devices are installed at strategic locations to provide a safe and secure environment in all Safaricom Ethiopia premises as a part of our commitment to community safety, security and crime prevention.
        10. When you request us to reserve parking for you, we will collect and retain your personal data (name, telephone number, and vehicle registration details) when you request Safaricom Ethiopia to reserve parking space for you and where you use any of our parking facilities as a contractor. We use the data you provide to ensure effective visitor, contractor and car park management, Health and Safety compliance (orderly entry and exiting to and from the car parks and buildings) and inventory management.
        11. We maintain a register of visitors in which we collect and keep your personal data such as names, company/institution details, telephone number, vehicle registration details, and Document ID number. This information is collected for health, safety and security purposes.
        12. When you use Safaricom Ethiopia WIFI for guest and visitors, we collect email IDs and will provide username and password. We record the device address and also log traffic information in the form of sites visited, duration and date sent/received.
        13. We may use your medical information to manage our services and products to you e.g. when you use our services designed for persons with disabilities.
        14. Where you use our voice recognition platform (IVR) we may collect and process your voice biometrics.
        15. We collect your personal information when you visit us for purposes of accident and incident reporting. Safaricom Ethiopia will collect personal data from the injured party or person suffering from ill health, such as, Name, Address, Age, next of kin, details of the incident to include any relevant medical history. The data is collected as Safaricom Ethiopia has a legal duty to document workplace incidents/accidents and to report certain types of accidents, injuries and dangerous occurrences arising out of its work activity to the relevant enforcing authority.
        16. Incidents and accidents will be investigated to establish what lessons can be learned to prevent such incidents/accidents reoccurring including introduction of additional safeguards, procedures, information instruction and training, or any combination of these. Monitoring is undertaken but on an anonymized basis. The information is also retained in the event of any claims for damages.
      3. Use of Information
        We may use and analyze your information for the following purposes:
        1. processing products and services that you have bought from Safaricom Ethiopia or from third parties on our ecommerce platforms;
        2. billing you for using our or third-party products or services or taking the appropriate amount of credit from you;
        3. responding to any of your queries or concerns;
        4. verifying your identity information through publicly available and/or restricted government databases in order to comply with applicable regulatory requirements;
        5. carrying out credit checks and credit scoring where applicable;
        6. keeping you informed generally about new products and services and contacting you with offers or promotions based on how you use our or third-party products and services unless you opt out of receiving such marketing messages (you may contact Safaricom Ethiopia at any time to opt out of receiving marketing messages);
        7. to comply with any legal, governmental or regulatory requirement or for use by our lawyers in connection with any legal proceedings;
        8. in business practices including for quality control, training and ensuring effective systems operations;
        9. to protect our network including to manage the volume of calls, texts and other use of our network;
        10. to understand how you use our network, products and services for purposes of developing or improving products and services;
        11. preventing and detecting fraud or other crimes and for debt recovery;
        12. for research, statistical, survey and other scientific or business purposes;
        13. provide aggregated data (which do not contain any information which may identify you as an individual) to third parties for research and scientific purpose; and
        14. administer any of our online platforms/websites.
      4. Categories of Data
        Categories of Personal Data as defined in the General Data Protection Regulation (GDPR) may be processed depending on the particular types of products and services you have subscribed to.
      5. Lawful Basis for processing your information
        We will process your personal information based on any of the lawful basis provided for under the Categories of Personal Data:
        1. Product/Service Agreement with you;
        2. Safaricom Ethiopia’s legitimate business interests;
        3. compliance with a mandatory legal obligation;
        4. consent you provide;
        5. public interest; and
        6. your vital interest.
      6. Retention of Information

        We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

        To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the need to comply with our internal policy and the applicable legal, regulatory, tax, accounting or other requirements.

        Anonymised information that can no longer be associated with you may be held indefinitely

    4. Disclosure of Information
      1. Any disclosure of your information shall be in accordance with applicable law and regulations. Safaricom Ethiopia shall assess and review each application for information and may decline to grant such information to the requesting party.
      2. We may disclose your information to:
        • law-enforcement agencies, regulatory authorities, courts or other statutory authorities in response to a demand issued with the appropriate lawful mandate and where the form and scope of the demand is compliant with the law;
        • our subsidiaries, associates, partners, software developers or agents who are involved in delivering Safaricom Ethiopia products and services you order or use;
        • fraud prevention and Anti money laundering agencies, credit-reference agencies;
        • publicly available and/or restricted government databases to verify your identity information in order to comply with regulatory requirements;
        • survey agencies that conduct surveys on behalf of Safaricom Ethiopia;
        • emergency service providers when you make an emergency call (or where such disclosure to emergency service providers is necessary for your rescue, health and safety) including your approximate location; and
        • any other person that we deem legitimately necessary to share the data with.
      3. In the event financial services are availed, some of your information may be passed on to any person whom you receive mobile money from or send or intend to send mobile money to. Your information may be available to any third party involved in the operation of the mobile money service including Merchants, mobile money interoperability partners, ATM Switch providers and vendors of the mobile money transfer technology platform.
      4. We shall not release any information to any individual or entity that is acting beyond its legal mandate.
      5. We will get your express consent before we share your personal data with any third party for direct marketing purposes.
      6. Direct Marketing
        1. You may be required to opt in or give any other form of explicit consent before receiving marketing messages from us.
        2. You can ask us to stop sending you marketing messages at any time by following the optout links on any marketing message sent to you or by attending to us or contacting us at any time through the provided contacts.
        3. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product, service already taken up, warranty registration, product or service experience or other transactions.
    5. The Use of Cookies
      1. We may store some information (using "cookies") on your computer when you visit our websites. This enables us to recognise you during subsequent visits. The type of information gathered is non-personal (such as: the Internet Protocol (IP) address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully.
      2. We may also use this data in aggregate form to develop customised services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible.
    6. The Use of Hyperlinks
      1. Our websites may provide hyperlinks to other locations or websites on the Internet. These hyperlinks lead to websites published or operated by third parties who are not affiliated with or in any way related to us and have been included in our website to enhance your user experience and are presented for information purposes only.
      2. We do not endorse, recommend, approve or guarantee any third-party products and services by providing hyperlinks to an external website or webpage and do not have any co-operation with such third parties unless otherwise disclosed. We are not in any way responsible for the content of any externally linked website or webpage.
      3. By clicking on a hyperlink, you will leave the Safaricom webpage and accordingly you shall be subject to the terms of use, privacy and cookie policies of the other website that you choose to visit.
    7. Access to and Updating your Information

      To update your information, visit any Safaricom Ethiopia customer care outlet or call the Call Centre and submit your request. You can change how we get in touch with you and your account details whenever you like.

    8. Safeguarding and Protection of Information

      Safaricom Ethiopia has put in place technical and operational measures to ensure integrity, confidentiality and availability of your data via controls around: information classification, access control, cryptography, physical and environmental security and monitoring and compliance.

    9. International Data Transfers

      Safaricom Ethiopia shall ensure that your personal information resides and is processed within the Federal Democratic Republic of Ethiopia.

    10. Your Rights

      Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your personal data. These are listed below: -

      • right to be informed that we are collecting personal data about you;
      • right to access personal data that we hold about you and request for information about how we process it;
      • right to request that we correct your personal data where it is inaccurate or incomplete, when supported by appropriate documentary evidence;
      • right to request that we erase your personal data noting that we may continue to retain your information if obligated by the law or entitled to do so;
      • right to object and withdraw your consent to processing of your personal data. We may continue to process if we have a legitimate or legal reason to do so;
      • right to request restricted processing of your personal data noting that we may be entitled or legally obligated to continue processing your data and refuse your request;
      • right to request transfer of your personal data in an available format (including in an electronic format).

        If you wish to exercise any of the rights set out above, please contact us by calling the customer care numbers or visiting the nearest Safaricom Ethiopia customer care outlet. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within reasonable time. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    11. How to Contact Us

      If you would like to contact us on any topics in this privacy policy, you can email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or submit a request via our digital platforms.

      As a Data Controller and Processor, below are the contact details of our Data Protection Officer:
      Data Protection Officer,
      Safaricom Telecommunications Ethiopia PLC,
      Kirkos Sub-City, Woreda 01,
      Safaricom Head Quarters,
      Addis Ababa, Ethiopia

    12. Right to Lodge Complaint

      You have the right to lodge a complaint with the relevant supervisory authority that is tasked with personal data protection within Ethiopia.

    13. Non-Compliance with this Statement

      Safaricom Ethiopia shall have the right to terminate any agreement with you for failure to comply with the provisions of this statement and reject any application for information contrary to this statement.

    14. Amendments to this Statement

      Safaricom Ethiopia reserves the right to amend or modify this statement at any time. If Safaricom Ethiopia amends this statement, you can access the most current version of the privacy statement by visiting Safaricom Ethiopia retail stores or website so that you will always know how your personal information is being used or shared. Any amendment or modification to this statement will take effect from the date of notification on the Safaricom Ethiopia website.

      Statement Effective Date
      1st July 2022

    SAFARICOM TELECOMMUNICATIONS ETHIOPIA WEEKLY DATA PACKAGES TERMS AND CONDITIONS FOR ENTERPRISE CUSTOMERS

    Welcome to Safaricom.

    These Terms and Conditions govern and provide information on the use of Weekly Data Packages (“the Service”) and constitute an agreement between You (Enterprise Customer) and Safaricom when You use this Service. By using the Service, it means You have read, understood, and accepted the terms and conditions set out herein.

    1. Definitions
      For the purposes of these terms and conditions:
      1. “Safaricom” or “Safaricom Ethiopia” means Safaricom Telecommunications Ethiopia PLC.
      2. “Service” or “Package” means a weekly data package provided by Safaricom that enables You to access the internet at a discounted rate throughout the week as may be amended and communicated by the sole discretion of Safaricom.
      3. Preferential Rate” means discounted rates applicable for the Service.
    2. Eligibility
      The Service is available to You if You are a prepay Enterprise Customer and onboarded onto the enterprise pre-pay base plan.
    3. The Service/Package
      1. The Service is a data offer which gives more value when You purchase a weekly Package for a Preferential Rate.
      2. The Package is available for purchase for self and may also be purchased for another Safaricom Customer as a gift. However, the Package purchased for self cannot be transferred to others.
      3. The Package can be purchased once-off or on an auto-renewable (recurring) basis.
      4. The Package shall be valid for Seven (7) days from purchase, after which it will expire.
      5. Unused Packages will be carried over to the following week if You purchase an additional Package before the expiry of the existing Package; the old Package will take the validity period of the new Package. If, however, You do not purchase an additional Package, any unused Package will expire at the end of the validity period of the existing Package.
      6. If the Package is depleted before the elapse of the 7-day validity period, data consumption prioritization will be based on the available packages in your account. Where You do not have other packages available and continue accessing the internet without purchasing an additional Package, then consumption will be charged to your airtime account.
      7. You will be notified of your Packages consumption upon utilizing 50%, 75% and 100% of your Package.
      8. If You simultaneously have multiple packages, the Packages with the shortest validity period will take precedence of consumption.
      9. The details of the Package shall be available on our website, in retail stores and upon enquiry into the Safaricom Call Centre (700).
      10. Safaricom reserves the right to amend the offers upon notice on our website, retail, or any other channels.
    4. How to access and use the Service
      1. You can purchase the Package at any time of the day by dialing USSD code *777#.
      2. You can unsubscribe from any active auto-renewable Package by dialing *777# and selecting the unsubscribe option.
      3. You can subscribe to more than one Weekly Data Package at a time.
      4. You can check your Package balance by dialing *704#.
    5. Privacy
      1. Safaricom shall protect and keep your personal information and communication private and shall not disclose it to any unauthorized persons.
      2. Safaricom shall only process your information in accordance with the law.
      3. How Safaricom processes your personal information is detailed fully in the Privacy Policy available on www. safaricom.et.
    6. Extension of Safaricom Prepay Terms and Conditions
      1. These terms and conditions are supplemental to and subject to the published Safaricom General Prepay Terms and Conditions available on www. safaricom.et.
      2. All general provisions applicable to Prepay services under the respective Terms and Conditions shall apply to these Terms and Conditions.
      3. Safaricom reserves the right to amend or vary these terms and conditions or to withdraw from the Services at any time. In any of these events, notice will be given via media advertisements including at Safaricom’s discretion on www. safaricom.et and will be effective immediately or as at the date referred in such notifications.

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