1. When are you starting operations?
      We began operations in August 2022 with our phased city-by-city customer network pilot. This is part of our network roll-out and rigorous service tests building towards our national launch this year.
    2. Where can I find your product?
      Our products and services are being made available based on our phased city-by-city regional network roll-out. Our products are currently available in the East region in our branded shops or souks.
    3. Do you have any official contacts for Safaricom Telecommunication Ethiopia PLC?
      For media inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
      For general inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. You can also reach us directly on any of our social media pages
      @safaricomet and Safaricom Telecommunications Ethiopia PLC on LinkedIn
    4. How can we tell if it’s the official social media pages?
      Safaricom Ethiopia's official social media pages on all platforms are @SafaricomET except on LinkedIn which is Safaricom Telecommunications Ethiopia PLC
    5. Where is your office located?
      We are located at Wollo Sefer, Addis Ababa.
    6. How can I apply for a job at Safaricom Ethiopia?
      You sound like a go-getter! You can explore a career with us by checking out New Vacancies available in the Careers section of this website.
    7. How would Safaricom modernize the technology and digital capacity in the country?
      We anticipate the internet will be fast with a download speed of up to 10GB per second. Our customers will be able to do more within a short timeframe. Our data centers are tier 3, which is the most widely used technology in developed markets. However, if the situation demands, we could also deploy tier 4 data centers as well. The technology we use is also 5G ready. Mobile financial services are still at an early development phase and our having experience in several countries could be an added value to the Ethiopian Market once the Government of Ethiopia finalizes preparation and issues the license. With success in Eastern African countries, M-Pesa could play a great role revamping the Ethiopian mobile financial services.
    8. What kind of employees are you looking for?
      We are a fair and equal employer looking to work with remarkable Ethiopian talent across different professions that match our needs. All job opportunities are posted on our website under New Vacancies in the Careers section.
    9. Are there job opportunities for diaspora?
      Our current focus is on creating job opportunities and developing talent in Ethiopia
    10. Will you be selling any shares?
      No, shares are not available for sale.
    11. I want to partner with Safaricom Ethiopia by selling your products and services (e.g. sim cards and mobile card), how can my company partner with you?
      We publish all partnership opportunities through Expressions of Interest (EOI) on newspapers, our social media pages and our website. Please follow us to identify suitable opportunities for partnership.
    12. Where can we get confirmation from, for submitted EOIs?
      All official communication on EOIs will be shared on email for successful submissions.
    13. Do you make appointments for face to face meetings?
      Due to covid protocols and restrictions, we have minimised face to face interactions.
      For media inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
      For further information, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
    14. How can one be part of your advertisements?
      We are always on the lookout for fresh talent to partner with. For media inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
    1. What is device bundling with data?
      This is a promotional offer that rewards customers, who purchase devices from Safaricom Shops and authorized dealers, with data packages.
    2. Who is eligible?
      All Safaricom customers who purchase qualifying devices and initiate a data browsing session
    3. Do I need to have a Safaricom SIM card to receive the award?
      Yes. If you do not already have a Safaricom SIM, you must purchase a new SIM Card.
    4. How do I receive and use the free data award?
      After browsing the internet on the Safaricom network, you will receive an SMS notification confirming that you have been awarded with a data package. To check your balance, dial *704#
    5. Can I get the data award every time I buy a device?
      No. You will only receive the award one time.
    6. What is the validity of the data package?
      The package is valid for 30 days from the date of receiving the award and will not rollover.
    7. Can I share or transfer the data package?
      No
    8. Can I use the data packages when roaming?
      No
    9. Are the data awards the same for all devices?
      No. This varies from device to device
    1. How can I set up APN settings to browse the internet?
      Upon connecting the Safaricom Network, you will receive an SMS guideline followed by a configuration message on the notification banner. Click install to save the settings. If your phone can not receive the configuration message, we will send you a how-to guideline via SMS that will help you to configure your settings manually.
    2. How else can I access the guideline?
      • Dial *777# -> select 'Internet & SMS' -> select 'Getting Internet Settings' or dial *777*3*3#
      • Send 'A' via SMS to 777
      • Call 700, select option 3 and then press 2
    3. How can I set the settings manually on my phone?
      • For Android devices, depending on your phone type and android version::
        • Go to 'Settings' -> click on 'Internet & Mobile Networks' or 'Mobile Networks' or 'Connections' or More... or 'All Settings' or 'Advanced..'' or SIM Cards' -> click on Access Points Name (APN)
        • Click on 'Add' or '+' and enter the below details:
          Name: Safaricom
          APN: Safaricom
        • Save and select the newly added APN and then switch on mobile data
      • For Apple devices, you can follow the below general steps:
        • Go to 'Settings' -> click on 'Cellular' -> 'Cellular Data Network' -> click on Access Points Names (APN)
        • Under Cellular Data, enter following detail:
          APN: Safaricom
        • Settings will be saved, and service is ready for use
    1. How do I subscribe to the service?
      Visit your nearest Safaricom Ethiopia retail shop, select dealers, or speak to an account manager to register for the service
    2. What happens when I finish my resources?
      You will not be able to access the internet without a data package or airtime. You can however continue browsing the internet by either;
      • Using airtime on the SIM at the prevailing Safaricom out of bundle rate
      • Buying another 4G Business Internet package
    3. Can I use the service from anywhere?
      The service can be used in any area with good Safaricom 4G network coverage
    4. What equipment is needed to use the service?
      The 4G Business Internet service is best used with a router. Safaricom offers indoor routers which can support up to 32 concurrent users. A MiFi device can also be used for on-the-go/portability needs
    5. How do I buy a 4G Business Internet package?
      How do I buy a 4G Business Internet package?
      • Dial *777# with your paired mobile device
      • Select the 4G Business Internet option
      • Select the 4G Business Internet SIM you want to buy for
      • Select “Buy package”
      • Select your preferred 4G Business Internet package
      • Confirm the purchase of your preferred package and pay through your airtime
      • You will receive an SMS confirming the purchase
    6. How do I check my package balances?
      • Dial *777# with your mobile device
      • Select the 4G Business Internet option
      • Select the 4G Business Internet SIM you want to check the balance for
      • Select the “Check Balance” option
      • You will receive an SMS indicating the remaining balance for the 4G Business Internet package
    7. Do the packages roll over
      No, they do not rollover
    8. Can I distribute my package resources to other numbers?
      No. You cannot distribute the package resources to other numbers. However, you can share the same connection with up to 16 users by using the service on a router.
    9. How many employees can I buy for?
      You can buy the 4G Business Internet package for as many employees as you wish based on the business type
    10. How many packages can I buy within the month?
      You can buy as many 4G Business Internet packages as you wish. However, priority in usage will be given to the earliest package purchased
    11. How do I contact you for support or queries?
      Dial 755 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

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