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    faq

    1. When are you starting operations?
      We began operations in August 2022 with our phased city-by-city customer network pilot. This is part of our network roll-out and rigorous service tests building towards our national launch this year.
    2. Where can I find your product?
      Our products and services are being made available based on our phased city-by-city regional network roll-out. Our products are currently available in the East region in our branded shops or souks.
    3. Do you have any official contacts for Safaricom Telecommunication Ethiopia PLC?
      For media inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
      For general inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. You can also reach us directly on any of our social media pages
      @safaricomet and Safaricom Telecommunications Ethiopia PLC on LinkedIn
    4. How can we tell if it’s the official social media pages?
      Safaricom Ethiopia's official social media pages on all platforms are @SafaricomET except on LinkedIn which is Safaricom Telecommunications Ethiopia PLC
    5. Where is your office located?
      We are located at Wollo Sefer, Addis Ababa.
    6. How can I apply for a job at Safaricom Ethiopia?
      You sound like a go-getter! You can explore a career with us by checking out New Vacancies available in the Careers section of this website.
    7. How would Safaricom modernize the technology and digital capacity in the country?
      We anticipate the internet will be fast with a download speed of up to 10GB per second. Our customers will be able to do more within a short timeframe. Our data centers are tier 3, which is the most widely used technology in developed markets. However, if the situation demands, we could also deploy tier 4 data centers as well. The technology we use is also 5G ready. Mobile financial services are still at an early development phase and our having experience in several countries could be an added value to the Ethiopian Market once the Government of Ethiopia finalizes preparation and issues the license. With success in Eastern African countries, M-Pesa could play a great role revamping the Ethiopian mobile financial services.
    8. What kind of employees are you looking for?
      We are a fair and equal employer looking to work with remarkable Ethiopian talent across different professions that match our needs. All job opportunities are posted on our website under New Vacancies in the Careers section.
    9. Are there job opportunities for diaspora?
      Our current focus is on creating job opportunities and developing talent in Ethiopia
    10. Will you be selling any shares?
      No, shares are not available for sale.
    11. I want to partner with Safaricom Ethiopia by selling your products and services (e.g. sim cards and mobile card), how can my company partner with you?
      We publish all partnership opportunities through Expressions of Interest (EOI) on newspapers, our social media pages and our website. Please follow us to identify suitable opportunities for partnership.
    12. Where can we get confirmation from, for submitted EOIs?
      All official communication on EOIs will be shared on email for successful submissions.
    13. Do you make appointments for face to face meetings?
      Due to covid protocols and restrictions, we have minimised face to face interactions.
      For media inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
      For further information, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
    14. How can one be part of your advertisements?
      We are always on the lookout for fresh talent to partner with. For media inquiries, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
    1. What is device bundling with data?
      This is a promotional offer that rewards customers, who purchase devices from Safaricom Shops and authorized dealers, with data packages.
    2. Who is eligible?
      All Safaricom customers who purchase qualifying devices and initiate a data browsing session
    3. Do I need to have a Safaricom SIM card to receive the award?
      Yes. If you do not already have a Safaricom SIM, you must purchase a new SIM Card.
    4. How do I receive and use the free data award?
      After browsing the internet on the Safaricom network, you will receive an SMS notification confirming that you have been awarded with a data package. To check your balance, dial *704#
    5. Can I get the data award every time I buy a device?
      No. You will only receive the award one time.
    6. What is the validity of the data package?
      The package is valid for 30 days from the date of receiving the award and will not rollover.
    7. Can I share or transfer the data package?
      No
    8. Can I use the data packages when roaming?
      No
    9. Are the data awards the same for all devices?
      No. This varies from device to device
    1. How can I set up APN settings to browse the internet?
      Upon connecting the Safaricom Network, you will receive an SMS guideline followed by a configuration message on the notification banner. Click install to save the settings. If your phone can not receive the configuration message, we will send you a how-to guideline via SMS that will help you to configure your settings manually.
    2. How else can I access the guideline?
      • Dial *777# -> select 'Internet & SMS' -> select 'Getting Internet Settings'
      • Send 'A' via SMS to 700
      • Call 700, select option 3 and then press 2
    3. How can I set the settings manually on my phone?
      • For Android devices, depending on your phone type and android version::
        • Go to 'Settings' -> click on 'Internet & Mobile Networks' or 'Mobile Networks' or 'Connections' or More... or 'All Settings' or 'Advanced..'' or SIM Cards' -> click on Access Points Name (APN)
        • Click on 'Add' or '+' and enter the below details:
          Name: Safaricom
          APN: Safaricom
        • Save and select the newly added APN and then switch on mobile data
      • For Apple devices, you can follow the below general steps:
        • Go to 'Settings' -> click on 'Cellular' -> 'Cellular Data Network' -> click on Access Points Names (APN)
        • Under Cellular Data, enter following detail:
          APN: Safaricom
        • Settings will be saved, and service is ready for use
    1. How do I subscribe to the service?
      Visit your nearest Safaricom Ethiopia retail shop, select dealers, or speak to an account manager to register for the service
    2. What happens when I finish my resources?
      You will not be able to access the internet without a data package or airtime. You can however continue browsing the internet by either;
      • Using airtime on the SIM at the prevailing Safaricom out of bundle rate
      • Buying another 4G Business Internet package
    3. Can I use the service from anywhere?
      The service can be used in any area with good Safaricom 4G network coverage
    4. What equipment is needed to use the service?
      The 4G Business Internet service is best used with a router. Safaricom offers indoor routers which can support up to 32 concurrent users. A MiFi device can also be used for on-the-go/portability needs
    5. How do I buy a 4G Business Internet package?
      How do I buy a 4G Business Internet package?
      • Dial *777# with your paired mobile device
      • Select the 4G Business Internet option
      • Select the 4G Business Internet SIM you want to buy for
      • Select “Buy package”
      • Select your preferred 4G Business Internet package
      • Confirm the purchase of your preferred package and pay through your airtime
      • You will receive an SMS confirming the purchase
    6. How do I check my package balances?
      • Dial *777# with your mobile device
      • Select the 4G Business Internet option
      • Select the 4G Business Internet SIM you want to check the balance for
      • Select the “Check Balance” option
      • You will receive an SMS indicating the remaining balance for the 4G Business Internet package
    7. Do the packages roll over
      No, they do not rollover
    8. Can I distribute my package resources to other numbers?
      No. You cannot distribute the package resources to other numbers. However, you can share the same connection with up to 16 users by using the service on a router.
    9. How many employees can I buy for?
      You can buy the 4G Business Internet package for as many employees as you wish based on the business type
    10. How many packages can I buy within the month?
      You can buy as many 4G Business Internet packages as you wish. However, priority in usage will be given to the earliest package purchased
    11. How do I contact you for support or queries?
      Dial 755 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
    1. What is Terek Be Gursha?
      This is a Safaricom lucky draw that seeks to reward customers, who join Safaricom, recharge their lines with Safaricom airtime, buy Safaricom packages and a new customer joins or Sign-up WhatsApp account with a new Safaricom Number and starts to use with fantastic prizes. The promotion will run in all regions where Safaricom operates.
    2. How do I participate in the promotion as an Individual customer?
      To earn entries into the draws:
      • Buy a Safaricom SIM Card and top up within 24 hours to get 3 promo codes.
      • Recharge your Safaricom number. For every Br. 10, get 1 code. Airtime transfer does not qualify.
      • Buy Voice, SMS, Data, All net or Combo packages. For every Br. 10 spent, get 1 code.
      • When a new customer joins or Sign-up WhatsApp account with a new Safaricom Number and starts to use the free 1GB WhatsApp bundle the customer will earn 7 Draw Codes
    3. How do I participate in the promotion as an Enterprise customer?
      • Successful registration and top up within 24 hours to get 3 promo codes.
      • Recharge your Safaricom number. For every Br. 10, get 1 code. Airtime transfer does not qualify.
      • Buy Voice, Data, All-Net packages. For every Br. 20 spent, get 2 codes.
      • When a new customer joins or Sign-up WhatsApp account with a new Safaricom Number and starts to use the free 1GB WhatsApp bundle the customer will earn 7 Draw Codes
    4. How will the winners be selected?
      The winners will be selected randomly through a draw engine.
    5. How Can I check if I have winning Codes?

      YES, all winners will receive a communication from Safaricom Ethiopia for a monthly, biweekly and all daily prize winners will receive the airtime top ups on their phones.

      In addition to discover whether you are monthly or biweekly winner check your cod by visiting our website and digital platforms.

    6. How do I claim my prize?
      If you win, our customer support team will get in touch with you and explain the handover procedure.
    7. What is my maximum winning probability?
      A customer can only have a maximum of ten (10) unique codes daily.
    8. Can I get code by transferring balance to others?
      No, airtime transfers from/to another Subscriber shall not qualify to earn points and promotion entry.
    9. If I've won a prize before, can I try to win it again?
      A Customer who wins a monthly and a biweekly award, is not eligible to win again on subsequent draws.
    10. I lost my codes what should I do?
      No problem. Our system will automatically top up your number if you win a daily prize, and our customer service staff will get in touch with you if you win a monthly and biweekly prize at 0700700700.
    11. How can I find previous draw results?
      To view previous draw results, go to the Safaricom website and digital platforms.
    12. Can I participate through bank top up?
      YES, you can participate in all Safaricom recharge types, including Voucher, 3rd Party and Pin-less are eligible for the promotion.
    13. Can I participate using more than one number? (Multiple numbers)
      Yes, you can participate.
    14. If I win a prize, can I choose to take cash instead?
      No, the prize cannot be exchanged for cash or any other type of prize, and they cannot be substituted in any way.
    15. When are the draw date?
      It is a daily, biweekly, and Monthly schedule, beginning on 5th April and ending on July 4th, 2023.
    16. If I win the prize, how and when will I be notified?
      You will receive a call from a Safaricom representative using the number 0700 700 700 with instructions on how to claim your prize. For airtime prizes, you will receive an SMS from TerekGursha, and your account will be automatically recharged.
    17. How long do I have to wait to claim my prize?
      If you win a monthly and a biweekly prize, within 24 hours of winning a prize, the Safaricom customer service team will notify you of the time and location for prize collection.
    18. Where do I claim my prize?
      Safaricom HQ, but Safaricom customer services team will notify you via phone calls and an authorized Safaricom representative shall physically handover a monthly and biweekly award to winners at Safaricom Headquarters or any other collection point as communicated by Safaricom team.
    19. In which cites this promo run
      The promotion will be run in all regions of Ethiopia where Safaricom operates.
    20. If I win a prize, can someone take the prize on my behalf?
      No. You cannot transfer the airtime prize to another number.
    21. How can I check the balance of the airtime awarded?
      Simply dial *704#
    22. If you have any question?
      Call to Call center number 700 and for EBU customer 755 or refer Safaricom Website www.safaricom.et.
    1. What are the Night Internet Packages?
      These are internet packages that have a validity of 24 hours, yet usable at night from 11:00 PM to 6:00 AM.
    2. Who is eligible?
      The packages are available to all Safaricom customers
    3. What are the available purchase options?
      Price (Birr) Package Validity Usable
      Br. 3 200MB 24 hours 11:00PM-6:00AM
      Br. 5 500MB 24 hours 11:00PM-6:00AM
      Br. 10 1.5GB 24 hours 11:00PM-6:00AM
    4. How can I buy a daily data package?
      • Dial *777#
      • Select 'Internet and SMS'
      • Opt for ‘Internet’ and follow the prompts to the “Night” option and select your preferred package.
      You can purchase the packages once or on a recurring basis, for yourself or as a gift.
    5. Can I purchase more than one package?
      Yes, you can purchase the packages as many times as you wish.
    6. How do I check my balance?
      Dial *704# to show the balance of all your remaining resources.
    7. How do I unsubscribe from an auto renew package?
      • Dialing *777#
      • Follow the prompts to the “Unsubscribe” option.
    8. What happens to my unused internet package?
      Unused package will expire upon reaching the expiry date.
    9. Can the night internet package resources roll over?
      Yes, if you buy any other night internet package before the expiry date.
    10. Will I be notified when my package is almost over?
      Yes, you will receive SMS notifications at different usage thresholds.
    11. Can I use the data packages when roaming?
      No.
    1. What are All network packages? 
      These are packages that give customers the freedom to use their resources to call and text Safaricom and all local networks in Ethiopia.
    2. How do I buy the All-Network package? 
      • Dial*777#
      • Select "All Network Package" and choose an application
      • Select your preferred All Network Package and confirm purchase
      • You will receive and SMS notification confirming that your purchase is successfu
    3. How can I check my remaining package balance?
      Simply dial *704#
    4. What is the validity of the All-Network Packages? 
      24 Hours for Daily, 7 days for Weekly and 30 days for Monthly package
    5. Can I use the minutes and SMS to call and send messages to other networks?
      Yes, the Minutes and SMS in the All-network package can be used to call or text from Safaricom to Safaricom and Safaricom to other local networks.
    6. Can I use the minutes and SMS in All Network package to make international calls, send international messages OR while roaming?  
      No, the All-network package is for local calls and SMS only. 
    7. Can I buy more than one All Network package?
      Yes, you can buy multiple All networks package within your balance
    8. Can All network package be auto renewed? 
      Yes. Simply select the auto renew option when purchasing the package and it will recur every 24 Hours for Daily, 7 days for Weekly and 30 days for Monthly package
    9. How do I unsubscribe from the All-network package? 
      • Dial*777#
      • Select the "Unsubscribe" option
      • Choose the package you want to unsubscribe from
    10. What happens when the All-network package expires before utilizing it? 
      Any unutilized resources will be forfeited once the package expires. However, if you purchase an additional All-Network package before the expiry date the unutilized resources will roll over to the next 24 Hours for Daily, 7 days for Weekly and 30 days for Monthly.
    11. Do the All-network packages rollover? 
      Yes, but only if you purchase another package before the expiry date
    1. What is the Safaricom Welcome Offer?
      This is a gift given to new customers upon successfully onboarding onto Safaricom.
      The Welcome Offer is as below:
      All Net Minutes Data (MB) SMS Validity
      30 **600 (200 allocated for 3 consecutive months) 30 30 days
    2. How many times do I get rewarded with the Welcome offer?
      You will only get rewarded once upon successful registration.
    3. How can I check my Welcome Offer balance?
      Simply dial *704#.
    4. What is the validity of the Welcome Offer?
      The offer is valid for 30 days while the 200 MB data resource will be allocated for 3 consecutive months.
    5. Will the Welcome Offer resources roll over?
      No, the resources will expire at the end of the validity period.
    6. Can I call to other networks with the Welcome Offer minutes?
      Yes, you can make calls from Safaricom to any other local networks.
    7. Can I text to other networks with the Welcome Offer SMS?
      Yes, you can text from Safaricom to any other local networks.
    8. Can I use the Welcome Offer minutes to make international calls, OR while roaming?
      No, the package is for local calls only.
    9. Can I use the Welcome Offer SMS to text international SMS, OR while roaming?
      No, the package is for local SMS only.
    10. What is the priority of usage if I have a normal package and a Welcome Offer package?
      The Welcome Offer package will be used first.
    1. What are SMS Packages?
      SMS packages allow customers to text within the Safaricom network and to other local networks.
    2. Who is eligible for this service?
      The packages are available to all Safaricom customers.
    3. What are the available purchase options?
      Price (Birr) All Net SMS On-net SMS Validity
      1 10 10 24 Hrs
      3 40 40 24 Hrs
      5 60 60 7 Days
      10 130 130 7 Days
      20 200 200 30 Days
      30 800 800 30 Days
      50 1500 1500 30 Days

      The above packages can be bought once or on auto renew.

    4. How can I buy a SMS package?
      • Dial *777#
      • Select “Internet and SMS”
      • Select “SMS” then,
      • Follow the prompts and select your preferred option.
    5. Can I purchase two different packages for different amounts?
      Yes, you can purchase the packages as many times as you want.
    6. Can I use my SMS package to text other networks?
      Yes, the All-net resources can be used to text any other local network.
    7. How do I check my SMS package balance?
      Dial *704# to show the balance of all your remaining resources.
    8. Can I use my SMS package to send International SMS?
      No, International SMS is not included in the SMS Packages.
    9. Can I buy more than one SMS package before the validity period is over?
      Yes, you can.
    10. What happens to my unused SMS package resources?
      Unused SMS packages will expire upon reaching the expiry.
    11. Does the SMS package resources roll over?
      Yes, if you purchase an additional SMS package with the same validity before expiry.
    12. Will I be notified when my package is almost over?
      Yes, you will receive SMS notifications at different usage thresholds.
    13. Can I use the SMS packages when roaming?
      No
    14. Will I be charged for receiving SMS?
      No, it is free of charge.
    15. How do I unsubscribe from the SMS package?
      • Dial *777#
      • Select 7 (Unsubscribe) then,
      • Select the package you want to unsubscribe from
    1. What are the Weekly Internet Packages?
      These are internet packages that are valid for 7 days.
    2. Who is eligible?
      The packages are available to all Safaricom customers.
    3. What are the available package options?
      Price (Birr) Package Validity
      25.00 400MB 7 days
      50.00 1.25GB 7 days
      100.00 3GB 7 days
      250.00 15GB 7 days

      The packages can be bought for once or recurring basis and for self or for others as a gift.

    4. How can I buy a weekly internet package?
      • Dial *777#
      • Select “Internet and SMS”
      • Follow the prompts to the “Weekly” option and select your preferred option.
    5. Can I purchase more than one package?
      Yes, you can purchase the packages as many times as you wish.
    6. How do I check my balance?
      Dial *704# to show the balance of all your remaining resources
    7. How do I unsubscribe from an auto renew package?
      • Dialing *777#
      • Follow the “Unsubscribe” menu.
    8. Can the weekly internet package resources roll over?
      Yes, if you buy another weekly data package before the expiry date of the existing package.
    9. Will I be notified about the status of the package?
      You will be notified when you purchase, for renewal, expiry, and at the different consumption threshold levels.
    10. Can I use the internet packages when roaming?
      No.
    1. What are the Mega Internet Packages?
      These are internet packages with more package resources, higher value for money and longer validity period with 90 and 180 days of validity periods.
    2. Who is eligible?
      The packages are available to all Safaricom customers.
    3. What are the available packages?
      Price (Birr) Proposition Validity
      1,500.00 200 GB 90 Days
      1,800.00 200GB + 2000 All Net Minutes + 100 All Net SMS+ Unlimited Onnet Minutes and Onnet SMS 90 Days
      2,500.00 500 GB 180 Days
      3,000.00 600GB + 5000 All Net Minutes + 200 All Net SMS+ Unlimited Onnet Minutes and Onnet SMS 180 Days

      The packages are available on one-off and can be purchased for self or for others as a gift.

    4. How can I buy a mega internet package?
      • Dial *777#
      • Select “Internet and SMS”
      • Follow the prompts to the “Mega” option and select your preferred option
    5. Can I purchase more than one package?
      Yes, you can purchase the packages as many times as you wish.
    6. How do I check my balance?
      Dial *704# to show the balance of all your remaining resources.
    7. How do I unsubscribe from an auto renew package?
      • Dialing *777#
      • Follow the “Unsubscribe” menu.
    8. Can the mega package resources roll over?
      Yes, if you buy another mega data package before the expiry date of the existing package.
    9. Will I be notified about the status of the package?
      You will be notified when you purchase, expiry, and consumption threshold levels
    10. Can I use the packages for international and roaming?
      No.
    1. What is post-pay service?
      Post-pay is a mobile tariff that allows you to pay your bill after using the services.
    2. Where can I get Safaricom post-pay SIM?
      The SIM cards are available at all distributors and Safaricom retail shops.
    3. How can I change my prepay service to Post-pay?
      Dial *777# and select join post-pay from the self-service menu.
    4. What is joining PostPay with other number?
      Other number is where customers enter/choose their preferred last 6-digit number with a special prefix of 0711
    5. What is a PostPay plan?
      A post pay plan is a contract where you use your plan inclusions (Voice+ Data + SMS + Money Credit) and agree to pay the set price at the end of the billing cycle
    6. What is a credit limit?
      A credit limit is a set value on your PostPay account that help you manage your bill charges
    7. What is the difference between credit limit and plan?
      A credit limit helps you to manage your bill charges while a plan is a set amount of bundles containing calling minutes, Data and SMS that you can use within your credit limit.
    8. What happens if I join PostPay after the 1st of the month?
      If you sign up after the 1st of the month, we will provide you full resources that will roll over to the following month and will not expire.
    9. What are the available plans?
      Price (Br.) Data All Net Minutes On-Net Minutes Credit (Br.) SMS Validity
      250 10GB - - 25 50 30 days
      250 6GB 1,000 Unlimited 25 50 30 days
      500 30GB 1,200 Unlimited 50 50 30 days
      1,000 70GB 2,000 Unlimited 100 50 30 days
      1,500 150GB 4,000 Unlimited 150 50 30 days
    10. Can I buy bundle for other numbers?
      Yes, Dial *777# and select option 1: Buy Package, select your preferred bundle and then select the option 'For Gift'
    11. Will the bundles in my plan expire?
      If you pay your bills on time, any unused calling minute, Data and SMS will rollover to the next month
    12. What happens when I finish my plan before the end of month?
      You can buy any package by using your credit limit
    13. How can I change my postpaid Plan?
      Dial *777# and select Mange account, procced to change your preferred plan
    14. How can I change my Credit Limit?
      Dial *777# and select Mange account, procced to change your limit by entering your preferred amount
    15. When can I expect my bill?
      The bill will be sent via SMS and the email address you provided on sign up on the 1st of every month of the Gregorian Calendar. Please ensure you settle your bill by the 15th of the month to avoid being disconnected from the PostPay tariff.
    16. Will I be notified when my bundle is about to run out?
      Yes, you will receive a threshold notification when your bundles reach 50%, 75% and 100%
    17. How can I pay my postpaid bill?
      You can pay using Commercial bank of Ethiopia and Awash Bank or visit Safaricom retail centers.
    18. Can I transfer bundles?
      No, Bundles are not transferable
    1. What are WEDAJ ZEMED packages?
      It is an autorenewal package that a customer can subscribe and make unlimited Onnet calls for the selected members of a WEDAJ ZEMED group.
    2. How can I subscribe to the WEDAJ ZEMED packages?
      • Dial*777#
      • Select “WEDAJ ZEMED” and choose an application.
      • You will receive an SMS notification confirming that your subscription is successful.
    3. How can I add a member?
      • Dial*777#
      • Select “WEDAJ ZEMED” and choose an application.
      • Select “Add Member” option and enter the service number of the new member.
      • You will receive an SMS notification confirmation
    4. How many members can I include in the WEDAJ ZEMED group?
      You can add up to 4 members.
    5. can a group member join to another WEDAJ ZEMED group?
      Yes, a member can be a member of any other group.
    6. Can a group initiator be able to be a member of another WEDAJ ZEMED group?
      Yes, it is possible to be a member in any other group.
    7. What is the validity of the WEDAJ ZEMED packages?
      WEDAJ ZEMED packages will have 24-hour validity.
    8. How can I remove a member?
      • Dial*777#
      • Select “WEDAJ ZEMED” and choose an application.
      • Select “Remove Member” option and enter the service number of the new member.
      • You will receive an SMS notification confirmation
    9. Can I use the minutes to call other networks?
      No, the Minutes can be used to call from Safaricom-to-Safaricom networks only.
    10. Can I use the minutes to make international calls OR while roaming?
      No, WEDAJ ZEMED packages is for local calls only
    11. Can I buy more than one WEDAJ ZEMED package?
      No, you can subscribe only once and then you are allowed to add four more members in the group.
    12. Can WEDAJ ZEMED package be auto-renewed?
      Yes, the package will auto-renew every day.
    13. How do I unsubscribe from the WEDAJ ZEMED package?
      • Dial*777#
      • Select the “Unsubscribe” option
      • Choose the WEDAJ ZEMED package from the provided list.
    14. 14. Do the WEDAJ ZEMED rollover?
      No, you will get a new unlimited voice package when its renew by the next day.

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